Flag Los Angeles Times Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Act #.....3963
Encino, CA 91316

In all the years I've subscribed to Sunday-only weekend service I've kept all EIGHT paper mailing the LA Times have sent me increasing my subscription amount on the usual "Do not Pay" mailing we've always received. However this is done without addressing, announcing, or making obvious that my bill is not only going UP but in a couple of days from when I receive it, will be paid via my EZPay preference - optioned for when my fee was substantially less.

All eight times I've received this in the mail I call The LA Times to cancel and quickly they have explanations for why and truly, I get it. Yet because I am not able to financially negotiate and can still ONLY subscribe to the financial obligation at the Sunday Delivery price we last agreed upon.

Regardless of the reason for the increase, I do not care for the way you alert your subscribers, adding nothing different other then stating payment amount and TELLING us it will be deducted. There is no "NEW AMOUNT" and no increase alert. Why not add in RED type "Changes Made to your acct"? It could be inside and above your LOS ANGELES TIME lettering in the upper right corner- OR by fully being upfront and placing it on the outside so we know "changes have occurred"? Obviously alerting us risks subscribers cancelling. I get it. But honesty and integrity maintains subscribers and I expect more from The LA Times.

You have an automated telephone service so we can access our account but with no way to "cancel service" yet we can "hold" or suspend our service. You have a website which can access our accounts that fails to let the subscriber cancel. Frankly, I've never tried another approach so until this latest increase I've always rang you. Now that daytime hours are harder for me I suppose I never imagined the LA Times would actually be as obvious about making it difficult TO cancel or alter your subscription. That is purely based off of what I thought an "LA Times" would DO.

I would LOVE to continue to get JUST my Sunday paper delivered but if the price is only going to increase and increase for 4 papers a month I have issue. I continue delivery partially because I'm nostalgic and I honor the feel and ceremony of holding a newspaper in my hands. But as this repeatedly continues I sadly can't afford it.

I say this every single time you raise my bill and each time, rather then loose another delivery subscription due to technology as well, the representative brings my subscription BACK down to what I signed up. This is why I am still able to be here today with you.

If every time you raise the rates I'm not consciously alerted to the change and why, then every year you do this sweep it makes my nostalgia, stupidity. I actually may have to consider reading the news on my iPad. And no, I do not want to switch to an online subscription instead.

I want to skip this dance we do every year LA TIMES so I'm trying to communicate in a different way this time instead.

I imagine many others feel the same and the stats are right... people usually don't follow through or write or cancel by calling but you are THE LA TIMES! Or are you.

Look in my file and then look at your latest increase to $48.40. Are we really at this bypass, AGAIN?

So you tell me LA Times -
lower my bill again back to what I signed up for; call it "the grandfather subscription" - and if the next increase is ONE dollar or less AND you'll initiate and create an obvious alert for your mailing on price changes - I'd love to keep my subscription.

If it is over $1 from what We had agreed to pay over and over again every year OR you are not going to add an obvious alert on your mailings when a price increase and change is occurring, so no one else suffers either - Please cancel my subscription immediately and do NOT charge my credit card on file on Feb 23, 2019.

I await the LA Times response in full.

Thank you,
Katrina Stewart

cc/


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video