Flag Los Angeles Times Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

My Sunday Jan 22, 2017, Times newspaper arrived soaking wet. I called at 7:50am to request a replacement newspaper. The representative stated that she would put in my request and that I should expect the replacement newspaper within 4 1/2 hours! I asked why should it take so long? She stated she could not give me an earlier approximate time and that I will receive my newspaper within 4 1/2 hours. I called again about 9:10am. A gentleman gave me the same answer. I explained to him that I paid a year in advance for my subscription, I do not want a "credit" if my newspaper never comes, and I want today's Sunday L.A. Times. He could not give me any other answer. He stated he was in the Philippines. I worked for the L.A. Times for 20 years. I cannot believe this is how the citizens of the U.S. are being treated now that, it seems, that most or all of the services, etc. are being outsourced. I am very upset.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video