Fifth Third Bank customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Fifth Third Bank.

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Viewing Fifth Third Bank customer service reviews 1 - 25 out of 78
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22
Oct

Posted by Leslie


on 10/22/23 at 8:32AM

I have been a valuable customer since 1985. Never did I want to switch to a different institution. I'm so not satisfied now that I am in the process of switching banks. You all have caused such a disservice to me I've had enough. On the 29th of September I reported my debit card lost. The person I spoke to assured me that they had ordered me a new one. Sadly they did not. Since that time I have spoken to 3 others all of which informed me no card was ordered. It finally got ordered it will be 2 weeks before I get it. I will no longer bank with you starting the 2nd week of November. And my son will be switching as well. I'm tired of playing your game!
Regards, Leslie Portwood

05
Feb

Posted by Anonymous


on 2/5/18 at 2:49PM

I am trying to get a lien release on a car that has been paid off since 2014. Name Shirley . NONE OF THE NUMBER I HAVE CALLED DEAL WITH THIS.

09
Dec

Posted by John


on 12/9/17 at 4:06PM

Worst banking institution that I've ever dealt with. I'll be closing my account first thing Monday morning.

17
May

Posted by Anonymous


on 5/17/16 at 9:23PM

I cannot believe I cannot reach my own bank I didn't eat certain hour and a half to be Bank hours this is ridiculous I feel that you guys are not up-to-date

16
May

Posted by Anonymous


on 5/16/16 at 5:14PM

Your phone system for after hours is ridiculous. I don't have online set up, I simply have a car loan with you and wanted to call and get the balance of my loan. Your recording spun me in circles and eventually dumped my call. I called 3 times total never got to a representative, I don't even think speaking to a CSR is an option and I never got my loan balance. I find it hard to believe a nation wide bank does not have a 24 customer service line for customers.

05
Apr

Posted by Anonymous


on 4/5/16 at 9:14PM

Greda Brown
Greda Brown
in the last week. 4/5/16. problem happened 4/1/16
The people working in 5/3 in Melrose Park are some thieves.I made my Mortgage Payment in full .The guy gave me my receipt and my change left and went back to work and to a funeral out of town check my account on line and my mortgage payment is showing $10 short reread my receipt and It says paid full amount .Been so slow checking my messages finally do and it is some bogus message from 5/3 talking about they made an error and gave me back to much money and call them.I guess after I left they went back in my account and stole $10.I am going to file a complaint against those thieves . they stealing money know trying to make me pay it back. If they can not count they should not be working with money. I do not even live around their why should I have to waiste my gas because of your error.Somebody is going to pay for Touching my Account .If you can go in my account after I have left what other violations of my privacy can take place.
I wonder if they had treated this situation like this if I was Hispanic or White or is this just how you treat African Americans.

11
Jan

Posted by DU


on 1/11/16 at 11:25AM

They are rude and give you the run around when you ask a question. They have had a title to our camper, and won't release it. They got their money and we have no title. This was done thru insurance due to it being a loss. They sent the title to a address in Wisconsin. The office had been closed for a year. They were told to send it to Indianapolis. This was beginning of November 2015. Well here it is the second week of January 2016!

28
Dec

Posted by Anonymous


on 12/28/15 at 1:04PM

Totally ignored by drive thru teller. Was working with back to me. Rang buzzer 2 times before she turned around and then told me she was busy doing her work. When I asked if I wasn't part of that work she became condescending talking to me as a 2 year old on how to push button for service. What? All she had to say was "sorry." I was ONLY person at bank. Sad.

17
Dec

Posted by none


on 12/17/15 at 10:48AM

The worst telephone customer service I have ever encountered with a bank (and there are some very bad ones...) Some banking institutions still believe in providing excellent support but Fifth Third Bank is definitely not one of them. Run for your life!

26
Oct

Posted by Wish we'd gone elsewhere


on 10/26/15 at 2:10AM

DO NOT GET YOUR HOME MORTGAGE WITH FIFTH THIRD BANK. Customer service is terrible. They do everything at the last minute leaving the home buyer no options but to give up large amounts of money to close the deal. They do not return phone calls and show up for appointments 1 hour and 15 minutes late. The stress they will put you through is not worth it. Look elsewhere for a mortgage.

22
Sep

Posted by curry05james


on 9/22/15 at 12:04PM

What a joke you can't even give a person a call or 24 hours to get money in the bank when something goes though and I don't care if you charge fees as long as you pay my bill that goes through

17
Jul

Posted by Anonymous


on 7/17/15 at 2:35PM

Your w117 st office has called me a lier. In April I spoke with a rep that assured me that all my checking account s were to cover one another or hit off my credit card account. Now they say that was never the case. I have fought with you over and over about this situation. Please help me to get this resolved. Robert corwin

24
May

Posted by Anonymous


on 5/24/15 at 9:22AM

I applied for a Home Equity Loan. A week went by and no response from them. I called and was told the person handling my loan was on vacation that week. Will be back the following Tuesday. WHAT? So no one has even looked at my application yet?
I received a letter from Fifth Third Bank two weeks later. It states Important Information Regarding Your Easy Home Refi Application. I read all of it and thought maybe I was losing my mind and misunderstanding what I had applied for.
And then I sent off an email with the same letter attached stating "this is absolute insanity. What are you doing there"? Received this from you guys today. This is where the total confusion sets in. I did not apply for a REFI loan. I applied for a Home Equity Loan. I have the Good Faith Estimate from you showing 10 years and a fixed payment plan. You sent me forms I questioned being needed and then insisted they had to be answered and sent back in order to process the loan. The IRS one alone would have taken weeks if not more to get a reply from them. Lowest on the list of their priorities I'm sure. You sent two, the same documents (unknown sender) within 7 days for help with Mortgage Delinquency and Default Resolution Counsel. With a 746 credit score and no late payments or delinquencies? That was an insult .Twice. Neil was fired at the Flat Rock Mi location halfway through processing my current loan with you. I can understand now why.

20
Apr

Posted by sheila


on 4/20/15 at 3:22PM

I have a complaint that you charge a person to cash a check that comes from your bank. What is it that the CEO's don't have enough money that have to some how figure out ways to steal it from honest hard working people. At least Jesse James used a gun.

26
Mar

Posted by Anonymous


on 3/26/15 at 8:28AM

What decade are we in? Fifth Third does not allow you to make a mortgage payment online unless you open a checking account with them. A horrible policy that causes you to have to make payments over the phone and incur additional fees. They tell you they give you the courtesy of stopping in a local branch to make payment. For busy people with a family, this is incredibly time consuming and frustrating.

The automated phone system is one of the worst in the industry.

23
Mar

Posted by Anonymous


on 3/23/15 at 4:30PM

The worst voice prompt system I have ever encountered. After being transferred to a line that isn't even a 5/3 number, I called back. After holding more than 10 minutes the computer told me no one was answering and hung up. This happened a total of 3 times. Wasted almost an hour between trying to get to a human, explaining what I needed, being put on hold and hung up on multiple times. Poor service. They can't even get a phone system that works.

21
Feb

Posted by James


on 2/21/15 at 1:42PM

Been trying to reach someone on their Mortgage sales number - 1-866-351-5353. Despite being within the advertised 'open' hours, it plays music for a couple of minutes and then disconnects you. It's been like that for the entire day. If they can't even get a sales line working, what chance after actually becoming a customer.

18
Feb

Posted by Anonymous


on 2/18/15 at 12:31PM

Wow.............cutomer service was horrible.............called for a payoff balance and after answering a barrage of questions was told to go to a branch office for the information..........I asked for a supervisor and was put on hold for 10 minutes and then said I could be transferred to a supervisors voice mail and they would return my call at their convenience...........I am still moved by the Smart Business article done on Mark Stefanski but if I were him, I would stop coddling his empoyees and put a boot up their arse to remind them of who is working for whom.

29
Jan

Posted by Anonymous


on 1/29/15 at 1:33PM

I Have Been Trying For 3 Weeks To Get A Lien Release On A 2008 Chevrolet Aveo

VCan You Have Someone Contact Me Asap



Thank You.

04
Jan

Posted by Anonymous


on 1/4/15 at 4:37PM

I can't believe a company of this size severely restricts calling times, and doesn't even offer support over email. All I want to do is set up automatic payment!

16
Oct

Posted by Anonymous


on 10/16/14 at 6:46PM

Help me please. Im from the Philippines. And Fifth Third issued me a card that I cannot use here. What should I do.

16
Oct

Posted by Anonymous


on 10/16/14 at 8:10AM

why would someone have to wait on the phone, on hold, for over 5 minutes -- just looking for an employee office phone number -- cust svc is less than ideal !!

06
Oct

Posted by Anonymous


on 10/6/14 at 4:43PM

I am writing in regards to an account I had with Fifth Third. I am interested as to what happened to this account, as I have not had any activity with this account in some time? Can you help me?

28
Sep

Posted by cefird3


on 9/28/14 at 1:36PM

when there is a problem with your website there needs to be 24/7 availability.
there is something apparently wrong with your website as I can NOT log on to my account
and I need this.

18
Sep

Posted by Anonymous


on 9/18/14 at 3:50PM

I bank at the louisville, ky Hubbards ln kroger branch and stopped by to make a deposit into my business account today.. I did not have my glasses so I asked the teller Natasha Puryear to help me and she was very pur out by my request. After stating she's"tired of people taking advantage of her she filled out the deposit ticket and with the opportunity to announce to everyone in line "a negative account of course"!! This is the first time I have ever complained about a teller but she was unbelievable Even the other tellers looked at her.. If I don't receive an apology from her or at least acknowledgement she was reprimanded I will close my account immediately along with the Escrow and Real Estate accounts I handle.

Viewing Fifth Third Bank customer service reviews 1 - 25 out of 78
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