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Your phone system for after hours is ridiculous. I don't have online set up, I simply have a car loan with you and wanted to call and get the balance of my loan. Your recording spun me in circles and eventually dumped my call. I called 3 times total never got to a representative, I don't even think speaking to a CSR is an option and I never got my loan balance. I find it hard to believe a nation wide bank does not have a 24 customer service line for customers.


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