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I applied for a Home Equity Loan. A week went by and no response from them. I called and was told the person handling my loan was on vacation that week. Will be back the following Tuesday. WHAT? So no one has even looked at my application yet?
I received a letter from Fifth Third Bank two weeks later. It states Important Information Regarding Your Easy Home Refi Application. I read all of it and thought maybe I was losing my mind and misunderstanding what I had applied for.
And then I sent off an email with the same letter attached stating "this is absolute insanity. What are you doing there"? Received this from you guys today. This is where the total confusion sets in. I did not apply for a REFI loan. I applied for a Home Equity Loan. I have the Good Faith Estimate from you showing 10 years and a fixed payment plan. You sent me forms I questioned being needed and then insisted they had to be answered and sent back in order to process the loan. The IRS one alone would have taken weeks if not more to get a reply from them. Lowest on the list of their priorities I'm sure. You sent two, the same documents (unknown sender) within 7 days for help with Mortgage Delinquency and Default Resolution Counsel. With a 746 credit score and no late payments or delinquencies? That was an insult .Twice. Neil was fired at the Flat Rock Mi location halfway through processing my current loan with you. I can understand now why.


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