Posted by Anonymous
My husband and I tried to put a security freeze on our credit report on 2/4/15. We both received the message that it couldn't be done at this time. On 2/5/15 (today), we were only give the option to UNFREEZE our account. We called 800-685-1111 to put a freeze on the account by phone and was told both accounts HAD a freeze on them. When we put a security freeze in place through Transunion and Experian, we received a printout and a code - should we want to remove the freeze at a later date. We don't have anything from Equifax, should we need to remove the freeze. We have not been able to find a way to talk to a live person about this. Can't someone help us. I am giving you my email address. Please reply.