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Equifax customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Equifax.
14
May
25
Sep
Posted by Anonymous
The number above IS NOT a live person, it's your lack of customer service maze. Equifax is one of the worst companies I've ever had to deal with. I've tried for 2 days, and made at least 6 attempts to reach someone to assist me, and have been cut-off, call dumped, and when finally reached a live person, told to call back when the system was up in 2 hrs. Guess what, it isn't. I'm a hearing impaired person, and even with aids, have a difficult time understanding a person with a thick accent. The other agencies have easy to navigate online systems, but not this one; you still get dumped without an explanation.I sent an email to what I hope is Equifax's corp office, and I will probably lose my opportunity to buy my new house because I can't get through to someone to assist me. I intend to let my congressman and senators know about this horrible company, and if I could choose who had my information instead of bureaucrats it wouldn't be this company. Shame on you!!!
25
Sep
Posted by Anonymous
There's an error on the second page of the freeze site. There is no place to check freeze credit report. The three options deal with temporary lifting a freeze by time or party and to permanently remove a freeze. There is NO option to initiate a freeze. After trying several different numbers and trying to send an email, I had to google to find a place to leave a comment. Don't you beta test your site? I still can't sign up for a credit freeze by phone ( on hold for 10+ minutes) or by an email address. Your rating in my book is
.0000 out of a possible 10. Never called back for a survey either.
24
Sep
Posted by Anonymous
Very Difficult To Avoid Using Profanity - Because Equifax Certainly Deserves To Be Addressed In Profane Terms - But - I Shall Be As Nice As Possible. Here's My Issue: To React To The Recent Massive Hack Of Equifax Data - I Did The Preliminary Sign Up For Both Myself And My Wife For The Credit, Etc., Protection That Equifax Purports To Offer. It Happens That My Wife And I Share The Same Email Address. When We Rcvd Follow-up Emails - One To Me - And One To My Wife - That Contained Links To Set Up Credit Monitoring Accounts - I Proceeded To Set Up My Account - Following The Instructions In The Email Addressed To Me - Which Process Appears To Have Been Completed Successfully. When I Then Attempted To Follow The Same Procedures To Set Up An Account For My Wife - In Her Name - Using Her Birth Date, Etc. - I Got A Msg That Told Me That Account Had Already Been Set Up. After I Dug Into This A Bit Further - I Arrived At The Conclusion That Equifax System That Processes This Input Is Unable To Discriminate Between Two Different Individuals - With Different Names/birth Dates/ssns, Etc. - If These Individuals Happen To Share Same Email Address. I Then Called Several Different Equifax Customer Service (as Applied To Equifax - An Oxymoron) Reps - Who Indicated That Folks Who Share Same Email Address Cannot Be Registered For This Credit Monitoring Service Using Same Email Address - I.e., It's Necessary To Create An Additional Email Address (or Addresses) For Each Individual To Be Registered Because Equifax System Can Only Handle One Person/registration Per Email Address. There Was No Explanation Offered For This Bizarre Situation - Other Than "that Is The Way The Equifax System Works." In All Of The Widespread Criticism Of Equifax's Handling Of Fallout From This Hack - I Have Not Seen This Particular "only One Person Per Email Address" Issue Discussed. But - As Far As I Am Concerned - This Is Just Another Indication Of Equifax's Ineptitude & Lack Of Sophistication In Dealing With Even The Simplest Cyber Issues - And Probably Another Indicator Of Why Equifax Was Ripe For Hacking In The First Place. I Have Never Dealt With Any Entity Online That Had A System Incapable Of Discriminating Between Individuals Who Share Same Email Address. As You Surely Understand - This Is A Substantial Inconvenience For The Untold Numbers Of Folks Who Share The Same Email Address. Therefore - Strongly Suggest That Equifax Take Whatever Steps Are Necessary To Allow Folks Who Share An Email Address To Register Under That Common Email Address - Using As Discriminator Their Personal Information - For Credit Protection Offered By Equifax.
12
Sep
Posted by Anonymous
first tried to submit request for credit freeze and fraud alert on your website. completed form, read terms + conditions, agreed to tc, clicked submit: was immediately told you could not process the request at this time.
proceeded to try calling
long wait to speak to an agent; told call needed to be transfered to another agent, then a long interview about credit cards and credit limits, and who might have requested a report. I was surprised and sad
20
Nov
Posted by n1ckethi1ck
To change your School Grades, Hack into any Database, Get Facebook Password; Twitter; Any Email and Other Social Media, Spy On your partner to test their Sincerity, Keep tabs on your Employees, Increase Credit Score, Delete Bad/Criminal Records or Reviews or any job that requires hacking.
Serious people only, don't contact me if you are not serious...You should contact or text me on
N!ck
14
Nov
Posted by BOWIE
I called each of the telephone numbers listed on this website. Each one had a recorded message that the department was not open and that I could enter a dispute online. I tried to enter an online dispute and received a message that I could not do so but would have to handle the dispute by phone. Customer service is non-existent either online or by phone.
03
Oct
05
Aug
Posted by Anonymous
I am trying to talk to a person in the United States !!!!! The only person I can reach is in India..........
REALLY !!! I'M PAYING for Credit Protection and I can only talk to someone in India. This is very poor customer service. I need someone to please call me at 806 791-3105 or 806 438-1129 cell number. Dottie Baker
Asap. I'm very unhappy with the customer service. Thank you
02
Aug
Posted by [email protected]
I have tried 3 times to submit a dispute with you re: SCA. They have no reason to have this still on my credit report. I submitted a dispute with TransUnion and it was removed immediately. For some reason I can't get past step 3 of your report. I do not owe these people. I paid it before it went to collection. Please help me.
06
Jul
09
Mar
09
Mar
Posted by ajf
I need help unfreezing my credit, I lost my pin and we are trying to get temporary financing our the purchase while we sell our home. I mailed my information to Equifax and need them to unfreeze ASAP.
How do I speak with someone live to follow up on this, I am so disappointed with this Credit bureau. I am not frozen on the other two
29
Nov
Posted by Siggycat
I no longer believe CR agencies make so many mistakes. I have had negative information on my report that is flatly untrue for several years, and have been trying to get it removed for nearly 2 years now. I finally had to hire a law firm, and it is looking like Equifax will have to be involved in a lawsuit.
If I thought my case was rare, I would not be writing this. Though Equifax is the worst one for me, I have had similar issues with Experian and Trans Union.
They do not know me, as they do not know their other customers. I believe they need a massive attitude adjustment, then be forced to do their job right.
01
Nov
Posted by Anonymous
I have been trying for months to get you to straighten out my credit score. You have me listed as being late on my PNC account . The month that you have me being late was when we made the payment at the Clarkston, Mi. branch . Transunion had lowered my credit score and I disputed it and then they raised it to 807 where it is now. Don't you find it odd that I had never missed any payments before that and you dropped my credit score over 120 points. I would like you to recheck with the Clarkston branch and get my credit score right. I know it should be more than what you have it. I am totally disgusted with you people. Why don't you check like you are supposed to?
16
Oct
Posted by Anonymous
Got a call from the police dept saying that they arrested some people who had alot of stolen identities including mine...called identity guard...they recommended i call one of the 3 credit bureaus...Trans is all robots, experian is no answer, equifax answered, live person took info and within 10 minutes it was done. So glad i didnt give up after the first two...SUPER nice lady too!
10
Oct
Posted by Anonymous
On Saturday, Oct 10th used this website to "freeze my credit" due to recent ID theft.
after completing the application, which was very minimal, no security questions..did not receive a final confirmation that complete, although the screen sd was processed, with no pin no received.
This process left me feeling - not complete or finished to this Freezing of my Credit information per Equifax. I will follow with a phone call to complete.
refer to "Experian Process" to see how this could be done better for Equifax.
sherry justice
05
Oct
Posted by thelittleswan
I need help unfreezing my credit, I lost my pin and we are trying to get temporary financing our the purchase while we sell our home. I mailed my information to Equifax and need them to unfreeze ASAP.
How do I speak with someone live to follow up on this, I am so disappointed with this Credit bureau. I am not frozen on the other two. just this one and it's a royal pain. They should not be working with the public if they can't pick up a phone and speak to someone live.
27
Aug
Posted by Anonymous
Just called the Headquarters number, spoke with the person who picked up the phone, was transferred to "someone who could help", listened to message after message saying "someone will be with you in a moment", then heard message that "we are having troubles with calls...call back in 30 minutes". If this was my first time through this nightmare, that would work, but I have been trying to fix an erroneous block on my credit for over a week. Have head the same message before.
30
May
Posted by Anonymous
Trying to refinance my mortgage. I have received my credit report from you and credit score as well I have even called and talked with you guy as well.......My problem is that my Mortgage company has state that they are not receiving a report or a Beacon score as well. I have 644 and 652 from you guys as well as Credit karma.........I just don't know why they can receive one. What needs to be done.
02
May
Posted by Anonymous
I will be having a new phone installed 5/3/15, and have been assigned the new number of . Please delete my old phone number ( I would also like to add to my credit report my cell phone number Is it necessary to advise Experian, and Transunion also. Please advise me by e-mail at or telephone to verify the requested change has been made. Thank you very much.
17
Apr
16
Apr
Posted by Anonymous
It has been virtually impossible to reach a "live body" to ask a question --- and I have not gotten the 48 hour email notification that a fraud alert was been placed. The request was made 4 days ago.
Eventually (literally after being on hold for 40 minutes) I spoke to Vince, who was very polite and confirmed that my request has been received. He told me that verification will be done by regular mail and will take about a week. If I had been told that originally, or had someone been available to answer the phone, I would be substantially less angry.
13
Apr
Posted by Anonymous
I do not have any credit cards and I do not want any. My sister handles all require monthly responsibilities.
This is the first request I have every made & the report was to be at no charge now you want a dollar for each report.
No matter what you want to call the $ charge it still makes the yearly report with a cost to the customer.
