Definitive Technology customer service

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Customer Service

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Phone: 800-228-7148

  • How to reach a live person:
    • This is a direct line
  • Hours of Operation:
    • Mon-Fri: 9:30am-6pm EST
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User Reviews

02
Dec

Posted by Tom May


on 12/2/19 at 7:05AM

This company has total contempt for its customers. There is virtually no customer support. I have called their support line five times and have been told to leave my phone number. But nobody calls you back. I finally got an email after about a week that didn't fix the problem. I emailed back but of course got no response. I am thinking of writing to Best Buy to advise them to stop selling Definitive products.

19
Mar

Posted by [email protected]


on 3/19/18 at 1:01PM

Wanted part for my pro sub 1000 tech told me

In about a month?! Because of restructuring!!!? Won't be buying your products again !!! Will order new sub from abt electronics not

Your brand !!!

18
Mar

Posted by Anonymous


on 3/18/18 at 2:37PM

Have been waiting for weeks for my replacement w serious speaker system.
I'm being told it's an IT issue and there is nothing leaving the warehouse. So I'm without a system and out the money I spent. Not real happy at the moment with this company.

Customer Service Ratings

Based on 7 votes.

3.3

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Definitive Technology customer service news
Definitive Technology W Studio

Cons Very expensive. Useless on-screen menu system. Slight, quirky weakness with high vocals against electronic music. Bottom Line. This soundbar and subwoofer combination from Definitive Technology looks stylish and sounds excellent.

Polk, Definitive Technology To Offer Play-Fi Wireless Multiroom Audio

Las Vegas – Audio company Sound United will step up its presence in the wireless multiroom-audio market through its Polk and Definitive Technology brands, which announced plans to offer wireless speakers incorporating DTS's Play-Fi technology.

Definitive Technology Demand Series Bookshelf Speakers

Three new bookshelf models were unveiled which Sound United's Mark Suskind explained are intended to replace the Studio Monitor Series. The models start with the D7 at $499/pair which feature a 4.5" woofer and 1" aluminum dome tweeter and is also ...

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