Amazon.com customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Amazon.com.

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Viewing Amazon.com customer service reviews 1 - 25 out of 229
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09
Dec

Posted by Anonymous


on 12/9/22 at 1:41PM

I reported the following problem with my kindle on 12/2/22.
I have two readers, a Samson Tablet, and a Kindle Paperwhite.
When I place an order for a book, it is sent to the tablet only. The books in my Kindle library are not accessible by my tablet, and the books in my tablet library are not accessible by my Kindle.
I was informed the problem is being caused by the fact of having two accounts under the same email address. In addition, my Kindle device has been deactivated.
I was told the problem is being escalated to a higher tech support service and I would be receiving an email when their corrective actions were complete. I was told to expect the email within 24 hours, at which time I should de-register both of my devices and then re-register the devices, but not before receiving the email confirming the correction has been made.
It has now been 120 hours, and no email.
I called today (12/9 1:30 pm EST) asking for information on the problem I reported.
IT WAS DEJAVIEW ALL OVER AGAIN
I WAS TOLD IT NEEDED TO BE ESCALATED TO A HIGHER LEVEL OF SUPPORT, AND THEY WOULD CONTACT ME VIA EMAIL WHEN IT WAS CORRECTED AND I NEEDED TO WAIT FOR THE PROBLEM TO BE CORRECTED!!!
So now I am waiting again! How long, no one really knows.
The Customer Service problem tracking is pitiful.

28
Jun

Posted by Anonymous


on 6/28/22 at 9:37AM

Your customer service and your return policy need a lot of work. If you cannot return items better you will lose mine and my granddaughters business!
I spend a lot of money reading kindle books on amazon but I will sure pull my business!
Linda Black

22
Mar

Posted by Anonymous


on 3/22/21 at 5:46AM

Spoke to someone, who appeared to be offshore, and was not able to resolve the issue at the moment. -Had to wait on today's shipment to be sure the item was shipped- The issue is, the seller sent a message that the item would not be shipped for 28 days. Amazon showed it shipped, but my records did not. ---Nevertheless, I have not had an issue with returning and/or exchanging anything---

27
Jul

Posted by Anonymous


on 7/27/20 at 8:13PM

Well, the dumb a**es that ru(i)n that company have done it again. In their music department, they have removed the 30 second samples. And they are not bringing that feature back! Yet those morons still think customers will pay for their song downloads? When I joined a chat to point out how incredibly stupid this was, they basically told me to f*** off. Lord, the village idiots running that company now must be the stupidist f'n people on God's green earth !!! I swear, they must be trying to sabotoge their own company.

05
Sep

Posted by Anonymous


on 9/5/19 at 8:13AM

Every time I order from Amazon, I try to stay away from Prime but I am always hit with it and have to cancel. Each time they stick you with it in order to bill you every month whether you want it or not. Therefore, I will no longer do any business with Amazon.

02
Jul

Posted by shutdownamazon!!


on 7/2/19 at 12:31AM

They have become a criminal, fraudulent company without ANY customer service. Been prime member for years, worst decision as of late. Would LOVE to have remembered to cancel this 2 months ago & now it's 120 instead of 100...totally NOT worth it (just order $25 & video never works...total joke).
They censor reviews (good AND bad) so as to steer customers to I SUPPOSE their largest profit items. Well manipulating reviews isn't just unethical but criminal. Then they took some of their TOP buys (and I know many in the same boat) and claimed we are no longer in "good standing" --go ahead, ask why, they have NO reply as you ARE in good standing & violated NO terms or rules---so we can't even ASK questions about items (we'll now buy elsewhere), much less leave HONEST evaluations. They want NONE of those.
This company needs a CLASS ACTION lawsuit brought against them. Used to be decent, they are now a clear & dangerous criminal enterprise. OH and as for CUSTOMER SERVICE.....good try, doesn't exist!

11
Feb

Posted by Anonymous


on 2/11/19 at 11:02PM

Amazon just ruined their Digital Music department. Now, when you search for a particular artist, instead of getting a list of their most popular downloaded songs, you only get a list of albums they recorded. Who is the village idiot there who thought that was a good idea? Hello itunes, I guess they will get all my download business now.

23
Jun

Posted by Grammie


on 6/23/18 at 6:11AM

I reached Amazon directly just as instructed on this site so thank you. I've been having an issue with an Amazon Prime channel subscription. The first agent very efficiently had me explain my problem and then transferred me to technical support. However, a recording prior to my conversation with Amazon says that this number will no longer be available after June 30, 2018. On that date callers will be directed to a "self help".

28
Feb

Posted by Jk


on 2/28/18 at 10:51PM

How can I find out if your power supply can handle 220v as well as 110v for use in SEPTEMBER Asia?

15
Oct

Posted by Anonymous


on 10/15/17 at 11:54AM

I read my bank statement and found out I was enrolled for prime and that was not my wish. I phoned and prime was cancelled and money to be returned. I think when you offer a free month for a trial period you should get back to the customer(me) before you enroll customers. Amazon does a wonderful job but that policy of enrollment is deceiving and should be corrected. Regards, Ron Gaggero

23
Aug

Posted by cac


on 8/23/17 at 12:15PM

I call Amazon re a lightening deal. I told the rep I need this resolved soon cause I would lose my deal. This deal did not say limit 1. I could not change the limit to 2 and the rep told me I couldn't order more than 1. Why didn't the page tell me only 1 could be ordered?

I wanted to speak to a supervisor. Waiting 10 min. the supervisor told me the same thing and now I lost my other lightening deal. ALL THIS TIME I SPENT LOOKING AT THE LIGHTENING DEALS AND THEN LOSING THEM BECAUSE THE ORIGINAL DEAL DID NOT SPECIFY LIMIT 1. WHY? I am thoroughly disgusted because my time is very valuable.

23
Jun

Posted by Anonymous


on 6/23/17 at 3:42AM

Called about making a firestix payment and this girl Ashley was great friendly and it took me about 3 minutes to set it up .Great service fast and friendly .You folks are great .Thanl you all so much.

26
May

Posted by MSG


on 5/26/17 at 3:50PM

I had Amazon assist me with an issue from their delivery service, UPS. They were extemely helpful, knowledgeable, and understanding. Through several calls with Amazon and UPS I was able to confirm that UPS had misplaced the order and would need an additional day or two to locate it. Amazon offered to discount the item, as they are a class act, and as always, made me feel like I was dealing with the best in the business!

06
Apr

Posted by Anonymous


on 4/6/17 at 12:49PM

HI,
When will you offer local news for the Tidewater area of Virginia for the fire box?There's not a local news station nor a local weather station. This troublesome and I am hoping you can resolve this concern.

19
Feb

Posted by Anonymous


on 2/19/17 at 9:36AM

I bought the brand new fire stick, the newest generation, it is giving me a whole new set of problems. I have a new smart tv and I'm getting a message that the device does not support the output? Yet it worked just fine fo rthe first 2 weeks. The customer service that I used to love thru amazon is no longer custmer oriented like it used to be, might as well be calling sprint. Thye said they would replace the remote but I had to package it and drive it to my ups facility, 5 mils away? Thye deliver in my area every day... they can't schedule a pick up? IVery inconvenient and said no htank you, I will be switching to Roku instead.

Very dissapointed with Amaon's new policies, the reason I used them all the time seems to have dissapeared with ther new global consumer marketing push.

Seems even entering this comment is too much for Amazon?

19
Feb

Posted by Anonymous


on 2/19/17 at 9:33AM

I bought the brand new fire stick, the newest generation, it is giving me a whole new set of problems. I have a new smart tv and I'm getting a message that the device does not support the output? Yet it worked just fine fo rthe first 2 weeks. The customer service that I used to love thru amazon is no longer custmer oriented like it used to be, might as well be calling sprint. Thye said they would replace the remote but I had to package it and drive it to my ups facility, 5 mils away? Thye deliver in my area every day... they can't schedule a pick up? IVery inconvenient and said no htank you, I will be switching to Roku instead.

Very dissapointed with Amaon's new policies, the reason I used them all the time seems to have dissapeared with ther new global consumer marketing push.

14
Feb

Posted by Anonymous


on 2/14/17 at 2:18AM

on my e mail it states someone is using my account is this a scam>?

29
Jan

Posted by Jill Price


on 1/29/17 at 6:53PM

Im really disappointed and its such a big inconvenience that as u scroll over a movie that u can not read the movie details on whatbthe movie is about. Come on amazon. Lets get this fixed.

15
Jan

Posted by yorkyxng


on 1/15/17 at 3:27PM

While watching a movie I lost signal. Called for support. It was an awful experience! All support had me do is put in new batteries in the remote and unplug and reinsert each of the plug-ins. They transferred me to another support person who did the same thing over and over again. Isn't that the definition of Insanity? Doing the same thing over and over again and getting the same result. I asked to be transferred to a different helper or manager and support person refused to do so. In the end they sent me a new remote which did not solve the problem. I am now in my second week with no Fire Stick! I wish I could get the help I need! I think I need a new Fire Stick?? which would be my third one.

30
Dec

Posted by Anonymous


on 12/30/16 at 9:28AM

I need help and called the number for customer service. I got a stream of "special offers" I was not interested in. No help, no customer service.

12
Dec

Posted by Me


on 12/12/16 at 2:01PM

Horrible customer service! This is the worst year I have ever had ordering from Amazon. Their customer service represenatives don't understand english and when you ask to speak to a manager you are put on hold for 30 minutes only to tell you their supervisors are too busy to answer yourcall. I have 6 family members that order thru Amazon and I have two orders that are lost in the wind! I am so done with Amazon!

10
Dec

Posted by Anonymous


on 12/10/16 at 9:59PM

My experience with customer service for Amazon Firestick has been TERRIBLE. My first Firestick malfunctioned, and you sent me a replacement. After only a few months, the replacement firestick also malfunctioned. It took me 2 hours, and 4 calls to order yet another replacement. Call #1...I explained my problem, repeated my address several times, and then was cut off. Call #2...It seems that Amazon had an alternate address (not even in my name, as my billing address, and refused to accept my assurances that I was looking at my default address as we spoke. I asked to speak to a supervisor, and after another wait, was told that she was on another call, but would call me within 5 minutes after I hung up. I did not receive a call. Third phone call...I called AGAIN, and after some time, the rep finally managed to understand that the address Amazon had was wrong, and talked me through changing it. She said she needed to call me back with confirmation, which she actually did. Before receiving her call back, I checked the order status, and found that Amazon was sending my replacement to the wrong person, in the wrong apartment number! Instead of sending it to me at the name and address I had been repeating for over 2 hours, it was going to be sent to a neighbor of mine who was on my list of shipping addresses,
since I have sent her a gift from Amazon. Phone call #4...After some time and explanation, I was told that this could not be changed. After asking to speak to a supervisor, I was then told that Amazon, could, indeed send the item to my name, and my address, as requested. I have been on the phone with Amazon customer service, or on hold, or waiting for a callback for over 2 and 1/2 HOURS! I am disappointed in both the performance of the Amazon Firestick, as well as the performance of your customer service. Although they are quite pleasant, and very apologetic, they do not seem to know what they they are doing, for the most part. Finally...could you please hire some American reps, whose first language is English?

01
Nov

Posted by Anonymous


on 11/1/16 at 7:38PM

Is it possible to use a checking account as payment for Kindle books

29
Oct

Posted by maddiemae414 or minamail414


on 10/29/16 at 1:13PM

I was given the code from Amazon prime firestick to watch espn sports live my local football game. it was approved by espn and your excuse is that there is an issue with the espn app? No, this has been going on for over 4 mos and I hear the same song and game every time. Time for the involvement of the Federal Telecommunications industry to do some investigation.

15
Oct

Posted by Anonymous


on 10/15/16 at 7:21PM

We have had our fire stick for about a year now. I often keep it unplugged and don't even take advantage of all it can do because it drives me crazy that I cannot turn my television off. I have tried putting the firestick on sleep, and tried changing the input of the tv but it's not working. Do you have any other suggestions? As long as the device is connected my tv stays on.

Viewing Amazon.com customer service reviews 1 - 25 out of 229
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