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My experience with customer service for Amazon Firestick has been TERRIBLE. My first Firestick malfunctioned, and you sent me a replacement. After only a few months, the replacement firestick also malfunctioned. It took me 2 hours, and 4 calls to order yet another replacement. Call #1...I explained my problem, repeated my address several times, and then was cut off. Call #2...It seems that Amazon had an alternate address (not even in my name, as my billing address, and refused to accept my assurances that I was looking at my default address as we spoke. I asked to speak to a supervisor, and after another wait, was told that she was on another call, but would call me within 5 minutes after I hung up. I did not receive a call. Third phone call...I called AGAIN, and after some time, the rep finally managed to understand that the address Amazon had was wrong, and talked me through changing it. She said she needed to call me back with confirmation, which she actually did. Before receiving her call back, I checked the order status, and found that Amazon was sending my replacement to the wrong person, in the wrong apartment number! Instead of sending it to me at the name and address I had been repeating for over 2 hours, it was going to be sent to a neighbor of mine who was on my list of shipping addresses,
since I have sent her a gift from Amazon. Phone call #4...After some time and explanation, I was told that this could not be changed. After asking to speak to a supervisor, I was then told that Amazon, could, indeed send the item to my name, and my address, as requested. I have been on the phone with Amazon customer service, or on hold, or waiting for a callback for over 2 and 1/2 HOURS! I am disappointed in both the performance of the Amazon Firestick, as well as the performance of your customer service. Although they are quite pleasant, and very apologetic, they do not seem to know what they they are doing, for the most part. Finally...could you please hire some American reps, whose first language is English?


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