Air New Zealand customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Air New Zealand.

Oct

Posted by Anonymous

on 10/15/15 at 4:16PM

On Friday 9th October, my partner and I arrived at the Auckland Domestic Terminal expecting to fly back to Wellington on the 10.45am flight. To our horror we found that our travel agent had made a mistake so we were unable to get on this flight. The Air New Zealand customer service person, Sharon, was marvellous in helping us sort out the problem and she went out of her way to help get us onto the 12.10 flight.
My partner and I would like Sharon's wonderful customer service skills to be acknowledged. We had been travelling for 5 weeks around Europe, no problems, so getting to Auckland and being faced with this problem was a bit of a setback. Sharon is an asset to the Air New Zealand Customer Service team. Thanking you Evelyn Hopkins and Dr Russell Taylor.

Dec

Posted by Anonymous

on 12/1/14 at 5:00PM

Was very disappointed with your customer service was at Auckland airport and went to your customer support their was only one person on the help desk because of a holdup with a ESTA cleaance she said she couldn't help and to go to the flight center and get them to help me because of the lack of staff one person at peak we missed our flight had 2 stay in Auckland for two notes accom etc taxis plus to get the next available flight an extra 120 dollars missed the accom in Hawaii and had to pay for accom when we weren't here .won't be traveling with you again [email protected]

Feb

Posted by Anonymous

on 2/2/14 at 1:22AM

Have rung the number listed and get an unconnected signal. The reason for my phone call is that on about Wed 29th Jan I booked two tickets to Auckland for the 17th May
. I think the flight leaves about 230pm. The bookings were made under the names of Elaine Mansfield and Paul Mansfield. At this point I have not had an email with the confirmation or the flight details. The payment was made by Visa. thank you Elaine Mansfield

Air New Zealand customer service reviews

Oct

Posted by Anonymous

Dec

Posted by Anonymous

Feb

Posted by Anonymous

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