Air New Zealand customer service

Please find Air New Zealand customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Air New Zealand listing at any time if you have new information.

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Customer Service

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Phone: 800-262-1234

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User Reviews

15
Oct

Posted by Anonymous


on 10/15/15 at 4:16PM

On Friday 9th October, my partner and I arrived at the Auckland Domestic Terminal expecting to fly back to Wellington on the 10.45am flight. To our horror we found that our travel agent had made a mistake so we were unable to get on this flight. The Air New Zealand customer service person, Sharon, was marvellous in helping us sort out the problem and she went out of her way to help get us onto the 12.10 flight.
My partner and I would like Sharon's wonderful customer service skills to be acknowledged. We had been travelling for 5 weeks around Europe, no problems, so getting to Auckland and being faced with this problem was a bit of a setback. Sharon is an asset to the Air New Zealand Customer Service team. Thanking you Evelyn Hopkins and Dr Russell Taylor.

01
Dec

Posted by Anonymous


on 12/1/14 at 5:00PM

Was very disappointed with your customer service was at Auckland airport and went to your customer support their was only one person on the help desk because of a holdup with a ESTA cleaance she said she couldn't help and to go to the flight center and get them to help me because of the lack of staff one person at peak we missed our flight had 2 stay in Auckland for two notes accom etc taxis plus to get the next available flight an extra 120 dollars missed the accom in Hawaii and had to pay for accom when we weren't here .won't be traveling with you again [email protected]

02
Feb

Posted by Anonymous


on 2/2/14 at 1:22AM

Have rung the number listed and get an unconnected signal. The reason for my phone call is that on about Wed 29th Jan I booked two tickets to Auckland for the 17th May
. I think the flight leaves about 230pm. The bookings were made under the names of Elaine Mansfield and Paul Mansfield. At this point I have not had an email with the confirmation or the flight details. The payment was made by Visa. thank you Elaine Mansfield

Customer Service Ratings

Based on 134 votes.

2.9

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Air New Zealand customer service news
DRAMA BOMB: Introducing Air New Zealand's new Aussie codeshare partner

“While the two airlines will continue to compete very strongly across all markets, Air New Zealand and Qantas are known for having a commitment to innovation, customer service excellence, operational performance and safety,” Air New Zealand Chief ...

Increased demand sees Air New Zealand put on extra flights between Hawke's Bay and Auckland

New Zealand · Australia · Pacific Islands · UK & Ireland · Europe · Hawaii · USA · South America · Asia · Canada & Alaska · Middle East · Africa · holiday ideas ... to the local community. If you have customer service experience, we'd love you hear ...

Air New Zealand thrashes Qantas again in latest airline rankings

TripAdvisor's review forms ask travellers to rate the airline on legroom, seat comfort, customer service, value for money, cleanliness, check-in and boarding, and food and beverage. They also require reviewers to provide a written review. Take the ...

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