Read the reviews below to see the experience other people have had when dealing with customer service from Acura.
I love the 2021 Acura NSX it's a technological wonder in Acura tradition this is a machine that merits 10 stars. The C8 corvette is no comparison to the NSX, I would like to purchase one but it's out of my league hopefully one day it could be more affordable, but until then at least I could dream.
I definitely would not suggest you to buy an Acura. It's custom support in emergency situation is horrible. Basically you are on your own in desperate situation. When you bought the car, you were told you are under safe hand all the time, which is a total lie.
On July 2nd after putting my dog in the backseat of my car, I attempted to open the driver's door. When I touched the handle the car doors locked with my pup inside a car in 90 degree temperatures. Luckily I was able to get someone to break the window and my dog survived the ordeal. I understood that the car could not lock with the key fob inside, but it did. Obviously, this is a design flaw that could result in harm to any child or pet caught in these circumstances. I believe that Acura is responsible and should have reimbursed me for my $500 deductible. After reaching out to client services, and not having that followed through, I contacted both the office of the CEO and the President. Also, I corresponded with the Acura Client Services Manager and, to date, have received NO response of any kind. I have never received such poor customer service. As a three time owner of Acuras I will be rethinking my next purchase. EXTREMELY DISAPPOINTED!
I am extremely disappointed on how Acura specifically the cardinal way Acura in Las Vegas as well as the customer service for guest relations has been handling the excessive issues I have been having with my 2019 Acura RDX. My car had been in the shop for at least if not more than a month due to them selling me a car that was defective with the paint and to make things worse they did a horrible job and the general manager there did want to work with me on getting a different car he insisted it would be fine and it wasn't. They did a crap job and I wasn't able to enjoy my car as I should have. The speaker went out the display frame was all scratched up the radio goes in and out and the worst issue I have been having is I was driving on the freeway going 65-70 miles and all of sudden my car just shut off. I am thankful That the car behind me was far enough that did not hit me and as I was panicked I pulled over to the side and I drove my car home in tears no less fearful that it would stop again and somewhat would hit me. I was informed by the service department that some clamps from the turbo part of my car fell off and that was a result of my car stopping all of a sudden which is such a safety issue and I do not feel safe in my car anymore and it seems like no one is trying to help me. The general manager at Acura CardinaleWay in Las Vegas insisted I would go in and they would work out a deal where I would get a new car and in the end they were expecting me to pay double of what I'm paying right now I've been trying to get a hold of the representative who is assisting me with the claim I filed and yet I leave multiple messages and I get no answers. The worst thing is that I have a sick mother who can't rely on me to take her to the hospital in case of an emergency because my car is not reliable anymore and I feel totally unsafe and I am extremely disappointed on how Acura has been handling this issue . Why advice is do not buy an Acura because they are not reliable and their customer service is the worst I've ever dealt with in my whole life.
It's ridiculous that they won't even tell me if there are any technical service bulletins relating to the trouble code on my car. They're only interested in telling me to have my car towed to their dealership!! I'm trying to diagnose a communication prob with TAC module & just need to ask a couple questions to someone in the service dept..that knows how to do more than make appts!! Freakn absurdity!! Im so mad right now!
While I do not own an Acura, I do own a Honda product. I am writing you to express my disgust with your new television advertising. Research should have been done regarding the music used for these TV spots as "She Comes in Colors" was a song on an album titled "His Satanic Majesties Request" while the other song used is "Sympathy for the Devil". I find both very offensive.
I have own a Honda & Acura vehicle since 2005. I recently leased a 2017 Acura MDX. I have two complaints. No one can resolve the problem of pairing my I PHONE TO MY VEHICLE. I have rust inside two of my rear doors. I am very disappointed with the quality of this vehicle. Please contact me at I need these problems to be rectified immediately. Dissatisfied customer.
I have owned few Acura's and couldn't be happier with my cars and customers service I have received in the past. Since Acura was sold to Cardinal Way it has changed so much, it's seems like they can't get anything right. Customers service has changed and I regret purchasing my last car from them due to so many mistakes in the process and after. Steel love my car but most likely will not come back if this keep happening and remain the same.
I don't know why you will not do something assbout these glove compartment doors. I WILL NOT recommend this car to anyone else. After owning THREE an d it happens with them all. I WANT SOMETHING DONE OR I WILL MOVE ON TO AN ATTORNEY. 2005 RL, 2008 RL 2007 rSX...THESE THINGS HAVE COST ME AS SMALL FORTUNE!
Acura does not make there cars like they use to. They are cheaply made with such a high cost. They stay more in the shop then out. They are over priced and they r not worth it. If u ever need to use the Acura Link service forget it. These people will give u the run around. I am very dissapointed with Acura.
My new Acura vehicle transmission is having a couple problems; it is making noises when it shifts and speeds up when it downshifts. I have recorded and upload a short video at slow speed since I was driving, . It is so dangerous when you are slowing down on the freeway because suddenly the car speeds up when you come near the vehicle in the front. My dealer service would not fix these because they told me that Acura Engineer told them that they are characteristics of my vehicle however Acura would not tell me what part of the transmission making noises, speeding up while downshifting and what makes Acura engineer considers that the tranny problems are characteristics instead of defect and fix them when my car still under warranty.
I told Acura Client Relations that I use the car every day to take my kids to school but they don�t care about their customers� safety and willing to put my family lives at risk. I believe that Acura do this because I�m Asian. Hopefully they are realized that most Asian drives Honda and Acura vehicles and would treats everyone the same. I suggest you all buying Toyota or Lexus. They are the same price with better service and quality.
You can call Acura I told Karla that I will write review on all of Acura dealerships in the US if Acura don�t give me the answer and she encourage me to do so.
I am contacting you because of the great service I received from your
Acura of Memphis lacation and the salesman name is Saleed Ali. First I was an Acura owner which was one of my favorite cars green 93 Legend 4 door which was always problem free and it looked better than the BMW 5 and the Audii's. I even had a chance to purchase an NSX which if I did I would still own it. The RL's just didn't appeal to me and I switched to BMW. Now the purpose of of my contact to is to acknowledge Saleed Ali who helped me with a phone purchase of a used Enclave and he did excellent job and I am very knowledgeable of excellent customer service vs. customer service. I have now added Acura of Memphis to my purchase dealers. Jim
To whom it may concern
I brought a 2017 MDX TECH FROM PARAGON ACURA ON MARCH 24. Drove it off the showroom floor. Beautiful SUV BLUE. IT WAS GIVING ME A MESSAGE LOW BRAKE FLUID 3 WEEKS AFTER I PURCHASED IT IT WAS RETURNEDTO THE DEALER PARAGON ACURA ON APRIL 17 only for them to tell me the master cylinder had been damaged and they have to replace it. I picked my car up Thursday April 20 and went on a road trip to ocean city Maryland. Got back Sunday April 23 On Friday April 28 the message low brake fluid returned. I immediately returned to the dealer and dropped my new car off to be put in a loaner. My case number to Acura headquarters is 5981647 spoke to Christina on Friday On Tuesday the service supervisor Joseph called after I gave a very poor survey. He told me that another master cylinder needs to be replaced because there is another part that damaged the new master cylinder. Mean while my 1370.00 car note is due. I have purchased one tsx 2 tl and 2 rlx from paragon Acura. I think I'm a loyal customer. I need help with this situation because the truck is only worth 48,000 now but I owe some 40,000 more the the cost of this vechicle PLEASE HELP ME. I have not heard anything since Wednesday May 3
Dear Acura, I have to admit I don't watch many commercials, but I just saw yours
for the TLX. As a knowledgeable English teacher, I was disturbed to hear your voice-over artist fail to observe the rule that states: When 'the' is followed by a word that begins with a vowel or vowel sound, you must change the pronunciation (not the spelling) of 'the' to 'thee. So, the voice-over artist should say, 'thee Acura' and not, 'thuh Acura.' Please redo the voice-over in your commercial! Thank you.
My 2009 Acura TSX has been having a "cold start rattle". I have researched the issue far and wide thru Acura forums and have found that 2009 and 3010 TSX'sTED's have been known for a cooks start rattle from the VTC. The Honda webpage has a TSB 09-010 for Honda's with the same issue and have been fixing the issue for free, out of warranty. Does Honda's luxury vehicles, Acura, do the same free fixes, or am I just left with an over-priced vehicle with a known issue? It's more than frustrating that vehicles from the same company have offered free fixes for their less expensive cars (Hondas) but NOT for their luxury vehicles. It's been overwhelming as a proud Acura owner that I have not been helped in over a year and a half! I'm not so proud to be an Acura owner anymore.
Our daughter is having an issue with Acura of Wappingers Falls, NY.They financed a 2011 Acura MDX, which is a lemon, they have taken it back to this dealer numerous times for a faulty transmission, the dealer had to replace the torque converter, next the air bags are defective, dealer has kept the car for over a month trying to fix them, they then determined it was not safe and after our son in law brought pressure on the manager there, they advised that they would give them a different car. Its been over two months that they have not had the use of the car that they originally purchased.
Since this car is a lemon, the dealer promised to give them another vehicle.Our daughter has already paid two months of insurance payments on a car they havent been able to use.
Additionally the dealer told them that they would make their first months payment which they forgot to do until our daughter checked with the bank Capital One, and they told her that as of yesterday the dealer hadnt sent the car payment in, which after checking back with the dealer they told her that it was just mailed out yesterday, which is late.
Please call our daughter to try and assist her with this matter, Acura of Wappinger Falls, NY,
They are nasty and have not taken care of giving our daughter another replacement car.
Her name is Danielle Ragagglia,cell phone number
Thank You,
Gerald Merkle
I am a new Acura customer and I am especially giddy about my recent experience. The Acura dealership on Broad Street in Richmond, Va is Blessed to have an experienced team!! My salesperson was Hayden and he was awesome!! He found a ZDX for me and I love it! He understood that I wanted something different & reliable. He weeded through the cars & found a suv that suited me to a T. The Finance Mgr Anthony was a delight. Many times the finance portion of the experience is tedious and unfriendly....it was NOT! He listened to all of my questions without being judgemental. He made it enjoyable😃😃. I will be telling my friends about this Acura dealership and to ask explicitly for Hayden & Anthony..they are definitely a winning team😉
I need to speak to someone concerning an Acura tow package I purchased with my 2016 Acura MDX. Steve Armstrong
My cell number. I need to know what parts were included in this package and if a brake controller will plug and play with it. My dealer has not responded.
I have an 05 Acura RL which wad in the Takata air bag recall. I took my car to Acura Carland to have the passenger airbag replace, on 7/5/16 the service was completed.On 8/5/16 my airbag servive light came on that morning. Later that afternoon my glove compartment door had burn marks on it.Called Acura Carland told them about the problem made a sevice appointment for 8/6/16 at 8:45 and I had the car towed there.Received a phone call from them at 6:02 that evening to have them tell me that the burn marks were caused by the sun.I am now waiting to hear from the manager.I think the airbag was replace improperly.I want to have the damaged that they caused replaced.
One of the worst customer service and worst knowledge at paragon Acura service center.
Ordered pard arrived called by deler and left mdx on Wednesday and promised 4 days to complete. Next day received called and saying MDX still on service and Friday received email saying your parts just arrived. I confuse I trying to call no once answered when answered transferred all Honda service, sales dept and all over ringing ringing no answers disconnect etc. I left massage with operator but never get back a called.
Finally at around 4 Pm on Monday able to talk to manager he told me tomorrow ready and I went Tuesday pick up my car and left as trust when I pool my car on drive way at home I saw lots of part missing all wired outside hanging I called right way to paragon she told me to come before 7 pm and she said she informed manager as well. I went back to deler when I reached around 6 pm they said manager was left come back tomorrow.
Went next day telling me to tags again do paper work and wait I was trying to talk manager they keep saying he is busy and on meeting almost 3 hours they came with half work done and saying it was just like that. I left S Fernandez adviser told me she will tell manager to call me back but he never called I called many times after I reach him he told me to come back again wow
I went back he brings his service man and endorsed him and he left after 30 minutes some guy from loner department bring my key and told your car ready outside. When I saw it wasn't done properly since they handover keys to someone not from the department I understood it's better to go now.
3 things I didn't get 1, they called and confirmed part arrived and keep my car at deler after 2 days received mail saying part arrived.
2, why they're behaving like they didn't pay..
3, why can't relay your message to superior or manager if you do not know what to do? Adviser called by hands come come while you seating front of her she wants some leftover work to be done wants me to seat on her table watching her..
I have had Acura's for the last 8 yrs, never a problem UNTIL 2015. I leased an Acura in NJ area and have had problems with it from the day we walked out of the dealership. Customer Service is HORRIBLE. No one seems to be able to fix the problem and no one seems to CARE. I will never lease another car from Acura again!!!!!!!!!!
