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I am extremely disappointed on how Acura specifically the cardinal way Acura in Las Vegas as well as the customer service for guest relations has been handling the excessive issues I have been having with my 2019 Acura RDX. My car had been in the shop for at least if not more than a month due to them selling me a car that was defective with the paint and to make things worse they did a horrible job and the general manager there did want to work with me on getting a different car he insisted it would be fine and it wasn't. They did a crap job and I wasn't able to enjoy my car as I should have. The speaker went out the display frame was all scratched up the radio goes in and out and the worst issue I have been having is I was driving on the freeway going 65-70 miles and all of sudden my car just shut off. I am thankful That the car behind me was far enough that did not hit me and as I was panicked I pulled over to the side and I drove my car home in tears no less fearful that it would stop again and somewhat would hit me. I was informed by the service department that some clamps from the turbo part of my car fell off and that was a result of my car stopping all of a sudden which is such a safety issue and I do not feel safe in my car anymore and it seems like no one is trying to help me. The general manager at Acura CardinaleWay in Las Vegas insisted I would go in and they would work out a deal where I would get a new car and in the end they were expecting me to pay double of what I'm paying right now I've been trying to get a hold of the representative who is assisting me with the claim I filed and yet I leave multiple messages and I get no answers. The worst thing is that I have a sick mother who can't rely on me to take her to the hospital in case of an emergency because my car is not reliable anymore and I feel totally unsafe and I am extremely disappointed on how Acura has been handling this issue . Why advice is do not buy an Acura because they are not reliable and their customer service is the worst I've ever dealt with in my whole life.


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