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One of the worst customer service and worst knowledge at paragon Acura service center.

Ordered pard arrived called by deler and left mdx on Wednesday and promised 4 days to complete. Next day received called and saying MDX still on service and Friday received email saying your parts just arrived. I confuse I trying to call no once answered when answered transferred all Honda service, sales dept and all over ringing ringing no answers disconnect etc. I left massage with operator but never get back a called.

Finally at around 4 Pm on Monday able to talk to manager he told me tomorrow ready and I went Tuesday pick up my car and left as trust when I pool my car on drive way at home I saw lots of part missing all wired outside hanging I called right way to paragon she told me to come before 7 pm and she said she informed manager as well. I went back to deler when I reached around 6 pm they said manager was left come back tomorrow.
Went next day telling me to tags again do paper work and wait I was trying to talk manager they keep saying he is busy and on meeting almost 3 hours they came with half work done and saying it was just like that. I left S Fernandez adviser told me she will tell manager to call me back but he never called I called many times after I reach him he told me to come back again wow
I went back he brings his service man and endorsed him and he left after 30 minutes some guy from loner department bring my key and told your car ready outside. When I saw it wasn't done properly since they handover keys to someone not from the department I understood it's better to go now.

3 things I didn't get 1, they called and confirmed part arrived and keep my car at deler after 2 days received mail saying part arrived.
2, why they're behaving like they didn't pay..
3, why can't relay your message to superior or manager if you do not know what to do? Adviser called by hands come come while you seating front of her she wants some leftover work to be done wants me to seat on her table watching her..


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