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On July 2nd after putting my dog in the backseat of my car, I attempted to open the driver's door. When I touched the handle the car doors locked with my pup inside a car in 90 degree temperatures. Luckily I was able to get someone to break the window and my dog survived the ordeal. I understood that the car could not lock with the key fob inside, but it did. Obviously, this is a design flaw that could result in harm to any child or pet caught in these circumstances. I believe that Acura is responsible and should have reimbursed me for my $500 deductible. After reaching out to client services, and not having that followed through, I contacted both the office of the CEO and the President. Also, I corresponded with the Acura Client Services Manager and, to date, have received NO response of any kind. I have never received such poor customer service. As a three time owner of Acuras I will be rethinking my next purchase. EXTREMELY DISAPPOINTED!


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