Read the reviews below to see the experience other people have had when dealing with customer service from AT&T Uverse.
Called to report a suspicious call I received regarding out tv service. Was asked to get my remote..... I didn't wait, just hung up. The number was 815/724-5357 caller ID was Comed.
Called AT&T, while being transfer to UVerse was cutoff. Was this a legitimate call?
U-verse WAS a great service for years, in that you could watch recorded shows remotely (from another city) over the internet AND their software for remote viewing included a remote control! Recently they have DONE AWAY WITH THE REMOTE CONTROL when remote viewing!! NOW YOU ARE FORCED TO LET THE COMMERCIALS PLAY IN FULL! I no longer recommend U-verse to friends for that reason. One star for seriously downgrading the quality of the remote viewing experience!
My interactions with an AT&T Technician. First off I am not an AT&T customer, thank God, but my mother is. I am thankful that I was home during this situation because that allowed me to intervene with this aggressive technician. After living abroad for several years, in China, I am visiting my disabled older mother to catch up, so it is very lucky that I was there. My mother discovered that she was being charged for a non-existent line to the house, a line that was supposedly canceled and removed 15 years ago. It seems for 3-4 years AT&T has been charging her for this line. She called the customer service and inquired what this was about and the service representative, who I have been told was nice, noticed the line and said that they could remove it. But, she said something about the internet, also through AT&T, being attached to this non-existent line. Thereby needing to send out a service technician to deal with checking the physical lines to ensure that the internet was attached to the correct physical line. Now understand this is how my mother understood what was told her by the representative on the phone. The day arrives for the technician to come. My mother puts her life on hold so that she can be there when he arrives.
The technician calls, his first statement, I am on my way, what am I supposed to do?'. Now my mother is not a telecommunications expert and can only go by what the previous representative said. She says that he should have a work order. The technician says there is no work order, and begins lecturing her about her needing to be able to tell him what he needs to do in specific detail. To the best of her ability and with her limited understanding of how the phones are set up she says what she thinks needs to be done. She tells him that she doesn't need the lecture. My mother ends the conversation, hangs up and begins calling the customer service to figure out why she is being treated rudely and what specifically this rude technician needs to do. She calls the first number, the person on the other end says she can't help her and doesn't know what the technician is supposed to be doing. She is then transferred overseas to a call center. She asks to be transferred back to the local area so that she can have a representative deal with this problem. They say that it is impossible to transfer her call back. She calls an alternate number for AT&T this progresses to her contacting 7-8 different representatives who are unable to help her. Around the 7th caller the technician arrives. My mother is, still on the phone, still trying to figure out why the service details were not given to the technician who was supposed to be providing said service. So, I answer the door to deal with this technician. He again asks what he is supposed to do. I give him as much detail as I know, he then proceeds to raise his voice and start lecturing me on how we need to know what needs to be done and how all the other customers he has serviced knew what he was supposed to do and that this is how AT&T does things. I get tired of the lecture and say I don't need the lecture. You are lecturing again.' He then claims that we are disrespectful and storms away saying he is leaving.
At this point my mother is still on the phone dealing with the customer service and this technician has raised his voice and lectured me about how I am in the wrong and walked away. He in no way identified himself, or gave his name. Knowing that there will only be denials about what occurred I went ahead and went outside and took a photo of him and the AT&T vehicle. He seeing me proceeds to get even more aggressive and begin hurling insults. This young man, younger than me is yelling and carrying on insulting me in an aggressive fashion in front of my disabled mother's house. I am a big guy and I felt the aggression from this man. My mother is disabled in a wheelchair, I am so happy that I was there and able to be between this aggressive man and her. I headed back towards the house to try and avoid confrontation. The technician proceeds to follow me back towards the house. I stop before I arrive near the door to try to keep this out of control man away from my mother. At this point I feel that there is a chance that he might get physical and don't feel safe for my mother's safety around this AT&T technician. He proceeds to insist that we are in the wrong. He says he is going to call his manager and I try to convince him to tell me the number of his manager. He goes ahead and yells a number so fast that I can't get it in my phone in time. He makes a statement to the effect Are we going to do anything here today or not' I proceed to tell him the issue again. He tells me it is just a paperwork mistake and gives another lecture. I ignore the lecture just to try and get this nightmare over with. I try to explain what we think the customer service on the phone was supposed to have set up for him to do, to check the physical line for the internet to insure that it is connected to the correct line. He says he has to get his ipad. So he goes back to his truck. I run back inside to see if my mother has had any luck in figuring out why AT&T has sent such a rude and aggressive man to her house. My mother is still on the phone trying to get the work order specifics. The technician arrives back at the door. When I open the door he places his foot on the threshold making it impossible for me to close the door if he gets aggressive again. From my perspective of trying to prevent this aggressive AT&T employee from harming or intimidating my disabled older mother this is a bad situation. He proceeds to tap on his ipad to check the connectivity of the lines. He does a check, never touching any physical cable or line at the house. Shows me the screen and says everything is working. At this point we just want him to leave. We nod go along with what he has said and get him to go back to his truck and leave. So AT&T sends their employee out to her house with no details on the work order. He gets rude and aggressive towards the customer. Taps on his Ipad, which he could have done anywhere and then leaves. No service was provided, besides an online check that could have been done over the phone. We are still not sure what the original work order was, and now I don't feel safe having any AT&T employees come near my mother's house unless there are other witnesses present.
I was extremely pleased with the service I received from Andrew Holt and Jesse Preciado. My remote suddenly didn't work. I spoke to Andrew and he had somebody come out very quickly to help. Jesse came withing 20 minutes ofthe time Andrew told me he would be coming. I am very hard of hearing and both of these men were very kind and patient to me. My son Mike Bruno was not at home, but for once I found people who took their time to help me. My name is Teresa B Smith and the phone is in my son's name. We are both very pleased with the service I received.
I just got u-verse on Last Monday and I don't like it already. I switched from
Comcast, thinking it was better but it is not. Your On Demand programming is horrible. I'm thinking about going back to Comcast. I thought your-ATT would be better overall. Please revamp your On Demand programming to be competitive with Comcast. It might be a deal breaker for you. I'm so disappointed with your services. I truly thought I was going to enjoy your services but I DON'T. VERY DISAPPOINTED!!!!!!!!
Because We did NOT have any connection with AT&T Uverse internet AND Tv on February 4th 2016, I was late 30 minutes for my very important PAID online class. Each of my classes is 200$! My At&T bill each month is about 150$! For that amount of money I get 2 only 2 weeks of working internet and TV! And that is it! After 2 weeks they have always some problems with their connection! I called to Custumor Servise to find out why we lost all connections the representitive told me that I have old Modem (!!!!) and I need to pay 30-40$ EXTRA, to get a new modem that as he promised will work! He even did NOT have any qlue that something happened with AT&T wires OUTSIDE my house and I am the THIRD person that lost all connection (Wi-Fi and TV)! For amount of money that I pay every month without any delays I get the worst quality if connection and tottal uninformed representatives that are blaming my MODEM! I am extremely upset with your service!
Even though I have been with AT&T for many years and many times trying to change the service I kept getting lip service Today I finally discussed with some one and to change plans I had to give them my social security number. When I asked where this call was being handled from It was the Philippians (How much fraud has come out of there)? I gave them the last 4 numbers but that's all I will give as they already had the number.
They told me that's the way it is and therefore they cannot process the order.
This company is way to big and needs to be split apart. You are past giving a service.
I have never received such bad service in my life. All you need to do is bury the cable that's running across my yard I have called several times and its still not buried ( its been 2 weeks since it was strung across my yard) I have tripped over it and it needs to get buried before someone really gets hurt........
I live in Wilmington, NC and I signed up for the AT&T U-verse. A couple of my neighbors signed up at the same time with different installation dates. When it came time for the installation, each person got calls saying they couldn't make the install time and AT&T kept pushing the time until it was too late at night to do an install. I thought I would see what happened too my install time and the very same thing happened to me. I cancelled the installation. Then, I started looking for a customer service email or phone number and still can't find an email. I didn't really get any satisfaction with the customer service people. This is a poor way to start out a new business relationship and I would never go with them.
Worst customer service ever!!! 20 minutes on chat, then 45 minutes on the phone. You can't tell me in a HUGE call center there isn't one supervisor able to take my call?! I run a call center, I know that you don't argue when I have confirmation numbers and chat records. All this for $20! I am going to HULU!
You guys suck the worst cable provider at my house! I have had you guys replace cable boxes, modems and wire in the house and still I'm having the same issues with losing signal!!!!! I'm switching to dish forget you idiots I wil NEVER use you again! Or even for that matter refer anyone to you're services!
We were given a offer for a free skin for a remote to distinguish from others for being good customers. It's taken over 3 combined hours and 4 days, 4 -5 emails, and one phone call to get absolutely nothing but more frustrations. At first was given no code for promotion and then 2 separate codes that don't work. Either it turns out that we are not such good customers or ATT/Uverse is not such a good company. Well, we have been with both since inception of both! Once again Uverse has not surprised me to disappoint. What terrible service. They should take notes and practices at least from their wireless dept.
In regards to our recent service call w/ATT u-verse;
We were experiencing a couple of issues with one of the cable boxes (4 installed total), and contacted the ATT support center to notify them of the issue. A technician named Darian arrived as scheduled to help resolve the issue(s). He had already checked the status en route to our location before arriving (was prepared), replaced one of our cable boxes and also updated a few remote controllers with no problem. Darian was very punctual, outgoing and courteous; along with being knowledgeable and efficient as a technician. He answered all questions and asked if there was anything else we needed before finishing up on the service call. Darian also left contact info for us, should we ever need any further assistance. Needless to say, we are pleased with our service with ATT and would highly recommend Darian as a service tech for any other ATT customers :)
Will Lockwood
Edgewater, FL
