Read the reviews below to see the experience other people have had when dealing with customer service from 21st Century.
I have been a customer with 21st for 30+ years and the customer service is nothing like it use to be. Every single number they provide does not get you connected with a representative and the wait times are horrendous. I need to ask a simple question and I am unable to connect with any one. This is not the first time but I will be rethinking my loyalty to this company. They have lost my support!
I have refinanced the truck. that I have insured with you. Please change the beneficiary to SPCCU credit Union and facs a copy to them as quickly as possible. Their facs number is . Thank you very much.
Edward T Krajack
My husband cancelled our card insurance on June 25th and you still took the payment of $461.85 out of our account on the 27th. When my husband called, he was told that the money plus another $219.00 would be refunded to us by July 4th. We have yet to see any of this money in our account. You totally ruined our vacation last week with our son in Maryland. Every time someone talked to one of your representatives or supervisors, we were told "it will be in your account the next day." My husband talked with someone on Friday and they needed to see proof that it came out, so my husband was able to get copies and fax them over to you. Someone called my husband and said we would see it on Monday. Again, not in account. Now, my husband was talking to someone today, and they said we are only getting the $219. This is ridiculous. You owe us the other money too. We have bills to pay and need the $461. Why would we pay for to have two insurances. We are just so upset, that we are about to get a lawyer and report you to The Better Business Bureau. You have treated us just terrible. If you are any kind of reputable company you will make sure that we have the whole refund given to us.
I have written several e-mails to you but it seems that the e-mails were not posted to you or it has not reached the right CUSTOMER SERVICE. Anyway, I wanted to be taken out of AUTOPAY because I'd rather be billed and I will pay by check. So please send me a bill for the next payment and DON'T DEDUCT IT FROM MY CHECKING ACCOUNT. Thank you very much.
Worst company I have ever dealt with. It is impossible to get answers from their claim people Brandon King (very self indulgent) His boss Douglas Kowalski and that guys boss Daniel Smith. The most self centered piece of insurance you will ever meet. The combined effort of these reps is cover each others butts. This group of nimrods works out of the Sacramento office. Hope you never have to deal with them.
I have been trying for 10 days to pay my insurance bill. I attempted online as well as over the phone. The policy number that was given to me does not register in there system is what I've been told online as well as their automated system. Why? I don't know, but if this is any indication of what's to come, I am definitely finding another insurance company.
Ray Jones
This company is a scam.After I was rear ended by their policy holder, I was denied part of my repair bill. Trying to speak with someone in charge, I was given the run around. I can't even write to Corporate Headquarters to let them know of their company's gross injustice, because "nobody knows their address or telephone number." Please, please don't choose this company for auto insurance: they are one of the worst in greed and cheapness.
i have been with them about 7 years and all i have had is trouble with them they raised my rates about 300.00 dollars a year i have never had a ticket or accident they said it was because of my credit they will never get any more money from me and i found alot better company never had this kinda of service they dont care about you all they care about is getting the money will never go back sorry i was with them as long as i was
One Word HORRIBLE!!! 21st Century is by far the Worst in Customer Service.. I had to drop them just after 2 weeks. They were completely Unhelpful and Useless not the way to be if you like having Customers. I requested that my car insurance ID cards be sent to my home address..off your website..sounds simple right..Not with this company! It has now 10 days later and i have received absolutley nothing to my home address from them. I contact them through email and phone and still no resolution. Well to make a long story short I have nothing to do with this Garbage of a company anymore!! I will be sure to let everyone know how crappy your service is and to stay away!
online quote was received 1 day later. This quote was 1/3 higher than everyone else that we spoke with. This was apples to apples with no hidden anything. I was very surprized at the quote, as your advertisements are very much a crock. The other quotes I received were from major companies and Geico - Progressive - Allstate - State Farm. YOU are not this best deal. I know that your company probably will write this off as just someone who we don't care if we loose or not. Sad that you will not care enough to respond, as you may in the future there will be more loses. Sincerely, Quote # 05359638
Still trying to settle from an accident occurring in April 2010 and we're now in December. The claims adjuster does not return calls and when we finally get a hold of him, he does not acknowledge that we left a message on his voice mail. Now trying to contact a supervisor and even that person does not return 3 calls made to her in one day. Frustration, frustration, and frustration. Once this is settled this family is switching to another insurance company.
Horrible incompetent claims handling, no follow-through, claims managers do not call back timely, overall seem disorganized and with enough moats in place to make it nearly impossible to contact the Corporate Management to handle a problem. I've been with 21st Century for about 20 years, but no reason to stick around! Used to be much better at claims hanlding and customer service of claims reps. No reason for me to give you my money anymore, 21st isn't even the cheapest, and it would be hard for the others to be worse.
