21st Century customer service

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Customer Service

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Phone: 800-443-3100

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User Reviews

08
Nov

Posted by Anonymous


on 11/8/23 at 10:19AM

I have been a customer with 21st for 30+ years and the customer service is nothing like it use to be. Every single number they provide does not get you connected with a representative and the wait times are horrendous. I need to ask a simple question and I am unable to connect with any one. This is not the first time but I will be rethinking my loyalty to this company. They have lost my support!

14
Apr

Posted by [email protected].


on 4/14/15 at 3:03PM

I have refinanced the truck. that I have insured with you. Please change the beneficiary to SPCCU credit Union and facs a copy to them as quickly as possible. Their facs number is . Thank you very much.

Edward T Krajack

14
Jul

Posted by Anonymous


on 7/14/14 at 2:59PM

My husband cancelled our card insurance on June 25th and you still took the payment of $461.85 out of our account on the 27th. When my husband called, he was told that the money plus another $219.00 would be refunded to us by July 4th. We have yet to see any of this money in our account. You totally ruined our vacation last week with our son in Maryland. Every time someone talked to one of your representatives or supervisors, we were told "it will be in your account the next day." My husband talked with someone on Friday and they needed to see proof that it came out, so my husband was able to get copies and fax them over to you. Someone called my husband and said we would see it on Monday. Again, not in account. Now, my husband was talking to someone today, and they said we are only getting the $219. This is ridiculous. You owe us the other money too. We have bills to pay and need the $461. Why would we pay for to have two insurances. We are just so upset, that we are about to get a lawyer and report you to The Better Business Bureau. You have treated us just terrible. If you are any kind of reputable company you will make sure that we have the whole refund given to us.

15
Oct

Posted by Anonymous


on 10/15/13 at 8:42PM

I have written several e-mails to you but it seems that the e-mails were not posted to you or it has not reached the right CUSTOMER SERVICE. Anyway, I wanted to be taken out of AUTOPAY because I'd rather be billed and I will pay by check. So please send me a bill for the next payment and DON'T DEDUCT IT FROM MY CHECKING ACCOUNT. Thank you very much.

13
Aug

Posted by Bruce


on 8/13/13 at 4:57PM

Worst company I have ever dealt with. It is impossible to get answers from their claim people Brandon King (very self indulgent) His boss Douglas Kowalski and that guys boss Daniel Smith. The most self centered piece of insurance you will ever meet. The combined effort of these reps is cover each others butts. This group of nimrods works out of the Sacramento office. Hope you never have to deal with them.

View all 13 21st Century customer service reviews »
Customer Service Ratings

Based on 114 votes.

3.0

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