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My husband cancelled our card insurance on June 25th and you still took the payment of $461.85 out of our account on the 27th. When my husband called, he was told that the money plus another $219.00 would be refunded to us by July 4th. We have yet to see any of this money in our account. You totally ruined our vacation last week with our son in Maryland. Every time someone talked to one of your representatives or supervisors, we were told "it will be in your account the next day." My husband talked with someone on Friday and they needed to see proof that it came out, so my husband was able to get copies and fax them over to you. Someone called my husband and said we would see it on Monday. Again, not in account. Now, my husband was talking to someone today, and they said we are only getting the $219. This is ridiculous. You owe us the other money too. We have bills to pay and need the $461. Why would we pay for to have two insurances. We are just so upset, that we are about to get a lawyer and report you to The Better Business Bureau. You have treated us just terrible. If you are any kind of reputable company you will make sure that we have the whole refund given to us.


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