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I went to my local Costco to buy a throw on sale for $10. There were only empty boxes. I Approached an employee for help and he directed me to another employee wearing a red shirt with a radio so she could call the loading department.
When I got to her she informed that she would be right with me after she was finished with the current customer she was dealing with. I waited patiently just looking at other products.
The next time I saw her she was attending to another customer with printer paper. I just continued to wait.
She then was going to another older couple to help then with Apple products. This time I approached her to inform her that I have been patiently waiting for my turn.
While still walking with her back turned to me she yelled at me that she has to attend to people when they need help.
I asked her what she meant by that. Am I not considered a person. I told her to continue helping people and I went to check out.
I am a Nurse Practitioner and work in the Emergency Room with Dignity Health in Downtown Sacramento.
All I wanted was to get a throw to use while at work due to the high number of Covid patients and since we are in the flu season we have been working around the clock. This was my first day off in almost a month. I was dressed casual, I am Black in my early 30's and a foreigner.
So she chose to disregard my request for help and be so rude an unprofessional for no reason. I have been an Executive Costco Member for more than 10yrs.
When I spoke to one of the managers he was not surprised but said that he would speak with her.
I took a video of the whole incident and I am seriously considering posting it on Social Media platforms because that's the only way to get a clear massage to corporate.
I would really prefer that the whole store get Customer Service retraining.


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