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I have purchased at least three Black and Decker hand vacuums over the years. When I had a problem, this company could not have treated me better. Having an issue I wrote to Customer Service asking where I should ship my vacuum back for repair or if they could tell me where to take it locally to be fixed. I had not filled out any warranty card. To my total surprise, they e-mailed me back saying that they were sending out a brand new one. What a class act! It arrived today and I am a happy camper.


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