Black & Decker customer service

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Customer Service

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Phone: 800-544-6986

  • How to reach a live person:
    • Just hang on the line through all prompts
  • Hours of Operation:
    • Mon-Fri: 8am-5pm EST
  • Email:
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  • Description:
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User Reviews

04
Feb

Posted by Anonymous


on 2/4/22 at 5:16PM

I bought a black and decker toaster oven a little over a year ago. It died today at 5:15pm. I was and am so disappointed. I thought black and decker was so good. But it's just like all the other companies. Throw them together with cheap parts and put them on the shelf to sell.

04
Jun

Posted by Tom


on 6/4/19 at 10:35AM

I got his as a christmas gift and vever took it out of the box until a few weeks ago. The sweeper?Blower will NOT blow dry grass off a single sidewalk block. I called and was told that is not right. I got another and same thing. I called back and was told I could get a refund and they would issue a postage label to return it and to call the 800# for instructions. I do that and was told they would fix or send a replacement. I don't want this product it is useless. I told them I was told I could return it even though it was past the date because of the circumstances. They tell me to call the other # back, so now I go back and forth with NO results. I have an on going case issue with this item. My case was elevated last week and I was suppose to get a phone response in 24 to 48 hours. No response after 5 days. I call back and again get the response I will get a call back in 24 to 48 hours. Still waiting. Unbelievably poor customer service. Hours on the phone literally and still waiting for a response. I have been lied to by more than 1 representative and I am stuck with a product that does NOT work as advertised. It says 125 MPH power yet a small hair dryer has more power. This is NOT what you expect from Black and decker.

03
Jun

Posted by Donna


on 6/3/19 at 4:33PM

I'm writing to complain about a disappointing Mothers Day gift. I'm 55 years old but I like the simple things and ask my son for a coffee maker. With his money he purchased me a Black & Decker 12 cup #CM1060B 3 weeks later it starts to leak, hold grounds of outside the filter some how into the pot itself! Now I read that it could release CANCER CAUSING CHEMICALS LIKE: STYRENE AND BISPHENOL!!! You've totally ruined and disappointed me as a consumer who thought so much of your product name. I want someone to call me ASAP!

09
Jun

Posted by Cindy


on 6/9/18 at 8:56AM

I'm trying to locate a part for a black and decker hedge trimmer. I need a bail handle and I ordered what I thought was right but it doesn't work. My hedge trimmer is a 24 inch and the only number I can find is HH245. Can you help me?

16
May

Posted by Breezypointway


on 5/16/18 at 6:07PM

I have a problem with a Black and Decker coffee maker I've had for 2 mos. It is model CM2036.
The carafe isn;t glass, it looks like stainless steel and I was very happy with it so far. Yesterday, I noticed as I was cleaning the carafe that the inside bottom of it was peeling or scratched off and I was amazed. I can;t imagine how that happened, and how much of it went into the coffee, and we ingested. I went to the Walmart where I bought it to look for a replacement carafe which they did not have. That was an expensive coffeemaker, it shouldn;t have happened. Very disappointed, $50.00 out the window.

View all 27 Black & Decker customer service reviews »
Customer Service Ratings

Based on 7 votes.

3.3

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Black & Decker Manuals

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Black & Decker customer service news
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NEW BRITAIN, Conn. – Stanley Black & Decker (NASDAQ: SWK) on Friday (April 21) reported first-quarter profit of $393.1 million. Earnings from continuing operations were $1.29 per share, beating the Zacks Consensus Estimate of $1.19 and slightly above ...

Stanley Black & Decker Storage Solutions Group launched

Storage solutions professionals are available to provide small- and large-scale site surveys and customized plans. Stanley Black & Decker Storage Solutions is committed to North American manufacturing, with most products made in the USA with global ...

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