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I was charged double for my seats. my husband payed for an upgrade and when I went to check in on line I noticed we had different seat along with different aisle. so I payed for an upgrade not knowing he had payed. it was a difficult time and we where trying to get out of town to see my mother in law that was barely holding on before she past away. I tried calling and explaining but there was no compaction. I did receive a call from someone but it seems as to what they had said on the phone is not what they email me back. so frustrated with american airlines.


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