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I'm sorry to say that my current experience with Kia is not a good review.... I just purchased a 2014 Kia in Dec 2013 and since that I've found myself on the side of the road waiting to be towed. My entire electrical system went out and I had to fight with corporate to assist in the repairs.... Needless to say that was eventually repaired. But here I am six months later and the car will not run so they replace the battery for the second time because that what they stated the problem was but to no avail I found my self on the side of the road again. Another battery change, REALLY? this makes no sense to me. Yes I drive the car on a regular but these problems should not happen so fast on a brand new vehicle. Ok now so I take it back to the shop and I'm told they do not have a clue what the problem is and suggest that maybe I look into a nother vehicle. REALLY??? Now it's about customer loyalty....




(Defined by webster: the quality or state or an instance of being loyal: A loyal feeling: A feeling of strong support for someone or something.)




Ok... So I am told that we are going to help you because we are sorry that our car has given you so may problems and we want you as a customer (I've sent others to purchase a car as well) we are going to let you see a car with all of the perks and things that you like.... long story short the bottom line is wayyyyyyyyyyyy up there and my term starts over and I don't see where the loyalty is being reference.




The 2016 Optima EX is a beautiful car but I feel like I'm in a catch 22 because my car stopped on me not because I stopped on it.. I guess I'm just kinda salty about the deal and this is no reflecting on my sales person SHE's AWESOME.... but I just feel they could've done better for me the one that drove off the lot thinking I was in my new nice car that turned out to be a LEMON with pretty paint!!!


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