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I bought a Red 2009 Toyota Corolla XE from San Diego Rose Toyota. Recently I noticed that the paint was beginning to peel on the its roof. I took it to the Rose Toyota and was sent to the Body Shop Dept. I was advised by Eric that there is only a 3 yr warranty on the paint and that the entire car would have to be painted at a very high cost. He further stated that he had seen this happen before with the blue cars, but not the red, and he guessed that I was just one of the unlucky ones to get one that did. What a wonderful customer service response.
I called and talked to the owner Mr. Bernie Perri the following day and he confirmed the 3 yr warranty and said that he could not offer me a 50 or even a 25% discount to repair the car, but to come in and he would work with me in getting a trade-in and current $1500 rebate towards a new Corolla.
I cannot believe that a reputable company like Toyota wouldn't be more sympathetic towards someone who just happened to get an "inferior paint job", and refuse to do anything about it but talk you into a new car.
I am extremely disappointed and am seriously thinking of buying another product. I feel as though your concern for the customer in these rare but unusual cases is handled in this manner.
I am a widow and have serious medical expenses and don't feel as though I want the burden of the cost of a new car and all the expenses with insurance and taxes that come with it, when I have been extremely happy with the care that I have.
I hope that you can furnish a response to me in this matter and give me some hope in the product that I initially had such faith in for so long.
Thank you,
Karen Arnone


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