Posted by Anonymous
I was wondering when will I be able to receive my tile for my 2016 Toyota Prius I didn't get my tile yet my car has been pay off already still waiting to receive my tile ASAP
Toyota customer service
Toyota is a Japanese car maker that specializes in mid-market priced cars and trucks. Toyota has been producing cars since the 1930's making them one of the oldest automobile manufacturers. Toyota offers customer service by phone, FAQs and psychical mailing address.
- How to reach a live person:
- Press 4
- Hours of Operation:
- Mon - Fri, 5:00 am - 6:00 pm PST
Sat, 7:00 am - 4:00 pm PST
- Mon - Fri, 5:00 am - 6:00 pm PST
- Email:
- This information has not been added.
Click here to update this department.
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- Customer service link:
- Main Company URL:
- Description:
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Click here to update this department.
- This information has not been added.
- How to reach a live person:
- Press 0 repeatedly until transferred. Took me 3 times.
- Hours of Operation:
- Mon - Fri: 5:00 am - 8:00 pm PT
Sat: 8:00 am - 5:00 pm in your local time zone
- Mon - Fri: 5:00 am - 8:00 pm PT
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Description:
- This Automated Customer Service line provides account information 24 hours a day. Customer Service Representatives are also available during specified hours.
User Reviews
26
Oct
05
Jan
Posted by LE
I recently purchased a new 2022 Highlander Platinum. After purchase I realized you can only use 2/3s of the 12.3 inch screen. There is no way to shrink or get rid of 1/3 of the screen being permanently taken up by temporarily useful information. I would like the option to select whatever I want to fully fill the screen. This is possible on less expensive models?! Since all this is software controlled can't this software be updated on a 2022 model to make it operate the same as the 2022 Limited or 2023 models? Toyota has a good many smart engineers. I'm sure they would be able to easily accomplish this. Other than this, I'm very happy with my Highlander. Thanks, Lee Essary
30
Jul
Posted by Don’t remember
The customer service representative was very attentive and patient in hearing my issue. After our call the dealers service manager was contacted and an appointment was set up with him to address my problem at the dealership. Based on the above I was very pleased with the treatment afforded me.
09
Jul
Posted by Disappointedintoyota
I absolutely love my 2012 4Runner and previously owned a 2009 Sequoia. I had considered purchasing an FJ Cruiser but had settled on purchasing a new 4Runner. However, I will not support a company that involves themselves in politics. I could not be more disappointed and disgusted with Toyota. Consumers buy a products, not an ideology! Political affiliation/ideology is of no consequence to you other than to virtue signal. I love my truck, but I will NOT support a company that stereotypes their consumers. Shame on you!
15
Mar
Posted by Brian Singh
The reason for this 5-Stars review is truly because of my exceptional service advisor, Ms. Miranda Godfrey at the Western Branch Blvd. location.
I typically do not write reviews and when I do it is subsequent of couple months after the service / transaction.
October 2020: I took my New Car (at the time) in for a normal scheduled service appointment - what resulted should have been a vexing situation (w/ less than 8,000 miles). I asked Miss. Miranda to please have her tech take a quick look at my Infotainment System, because it kept blinking on-and-off during my work commute - annoying. The tech identified what looked to be the issue and ordered the part(s) necessary. When the parts came in, Maranda called me and we decided on an afternoon drop off. Everything was arranged and she also had a courtesy ride waiting to take me home.
Later that evening she called; stating the part did not resolve the issue because the tech was able to replicate the original issue on the post test-drive. She was aware it being my work commuter car -- asked if I needed a courtesy pick up in the morning. I asked her to hold on to it which should allow her Tech more time to trouble shoot.
After lunch she called; she was going to order a complete USB kit and would need my car for 24-48 hrs. Without asking, she stated the work will coincide with one of her loner cars to ensure I had transportation. I picked up my car after work. Dropped it off a week later when they opened and drove off with the loner.
Two days later, my car was ready. I stopped by after work and picked up my car. The replacement parts seem to have remedied the issue. Two weeks later the same issue began again and I called Miranda with the unfortunate news. She called back and stated she requested a warranty claim -- already pulled my warranty documents and set everything up. A few days later, schedule a drop off for another loner and kept me informed with every decision she was making on my behalf and why. This time, I had the loner for almost a week (included a weekend). The following week, my car was ready. When I got there, the paperwork was ready and my car was pulling up - OUTSTANDING Customer Service (accounted for her customer's time).
Nov, 2020 around Thanksgiving: The same issue started to happen again and of course I called / left a message on Miranda VM. She called back and already had me set up for a drop off and loner. This time she had amplifying information regarding why the infotainment was having issues. She asked which model cell phones I used (iPhone, iPad and Android) and specifically honed in on the Android Note. Apparently the new Note phone I (intermittingly) used for audio-book listening on longer drives - note; the data USB port is also a charging port. She was resourceful in isolating my issue as a completely new phenomena being reported. Some new Android Models; the charging voltage exceeds the infotainment capacity, subsequently leading to similar issues I was experiencing. That's why it was difficult to isolate my particular issue. The issue was remedied and my car was returned.
Jan 2020: After holiday leave, I used my car again to commute and the same issue started again. However, this time, it happened during bumps on the highway or over speed bump. I called Miranda again and we had a good New Year chuckle. She asked if I could drop it off again and provided me with a loner. This time it was fairly simple, apparently one of the manufacture connections in the unit needed to be seated-in further and that was it - I was driving my car again the next day. I have been without any issues since January of 2021.
Miss. Maranda knowledge of the process, expected service timeframes and especially research (newly developing issue) leading to major electrical work like mine - has allowed her to advise on technical / mechanical issues while making customer centric decisions. Meaning... accounting for what would be satisfactory to me, the customer. Miss. Miranda has earned my business and my utmost trust in her vehicle recommendation. Moreover, her dedication within a very difficult position, dealership customer service. I feel the key to her success is also Miranda's EXCEPTIONAL soft-skills. No matter the situation, she kept me feeling like she (on behalf of the dealership) was doing everything within her power to get my vehicle back to me in a timely manor. Ultimately, I felt my vehicle remained in good hands and at no point I felt like I was a bother and or felt like the 'heavy-lifting' was mine to bare. (Accounting for COVID-19 environment), I was not inconvenienced throughout this process.
I feel it was because of Miranda direct resolution minded approach to my issue. She possesses what I feel is under represented - a great balance of business commitment and soft-skills - she kept every visit light-hearted and upbeat. THANK YOU MISS. MIRANDA!!!