Toyota customer service

We hope to provide a complete resource for Toyota customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for Toyota.

Customer Experience Center

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  • How to reach a live person:
    • Press 4
  • Hours of Operation:
    • Mon - Fri, 5:00 am - 6:00 pm PST
      Sat, 7:00 am - 4:00 pm PST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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Toyota Financial Services

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  • How to reach a live person:
    • Press 0 repeatedly until transferred. Took me 3 times.
  • Hours of Operation:
    • Mon - Fri: 5:00 am - 8:00 pm PT
      Sat: 8:00 am - 5:00 pm in your local time zone
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This Automated Customer Service line provides account information 24 hours a day. Customer Service Representatives are also available during specified hours.

User Reviews

Posted by Jay


We purchased a 2012 Toyota Camry Hybrid in May 2013. We bought it from the dealer. It had only 120 miles on it. The car was hit and the front left panel and bumper was damaged. The car was brought to the body shop. Repairs were expected to take 3 - 5 days. The car was brought in for repairs on APRIL 4, 2014. In the process of making the repairs, it was discovered that the electrical wiring harness had shorted out and damaged the harness. The car was therefore not driveable. The car was brought to the local Toyota dealer. The dealer ordered the harness. We were then informed that there was a global back order on the part, and they were not sure when the part would arrive so that our car could be fixed. We have been waiting for the part for more than 3 1/2 months, and we still don't have our car. I called Toyota customer support to see if they would help. The first person I spoke to was named Miguel. He was very helpful. He sent my case to "escalated" customer support. A representative named Jay called and left a message that the order had been cancelled by the body shop. I told him that that was an unauthorized error, and requested that the order be reinstated. He said there was nothing Toyota could do; that we lost our April place in the line for the harness; and that the part would have to be re-ordered as of July 23rd. I asked that he call the dealer to confirm that there had been an error and that the order was cancelled by mistake. Jay said he would call me tomorrow -- that he was busy with other customers today. He was arrogant; matter-of-fact about the fact that we had already waited 3 1/2 months and would now be put at the back of the line for a reason not related to us; and TOTALLY unhelpful. A consumer advocate named Clark Howard calls customer service "customer no-service," and it this case that is exactly what I experienced. Jay did not try to provide service to find a way to correct an error and treat us fairly. He just talked about why Toyota couldn't do anything about it. He is supposed to call back tomorrow. Hopefully, my experience will start to improve. This is the first time we bought a Toyota, and at this point, it will definitely be the last.

Posted by Anonymous


I bought a 2013 RAF4 Limited on Dec 30, 2013. The predicted mileage was 24 MPG in town and 31 MPG n Highways. I never got above 26 mpg with 85% of driving on freeways. It has 11,560 miles to date. I complained at the Auto Nation (Tempe, AZ) dealer several times. Finally, they told me that numerous other customers have the same problem, and asked me to contact Toyota directly.



Either there is something wrong with the car or Toyota's claim is fraudulent. I need an explanation from Toyota. If you do not have a solution, I need a refund of the over-payment I am making for fuel. By the way, my vehicle was at the dealer for a week (last week) because the AC was not working properly.

Posted by Anonymous


I bought a 2014 Toyota Tundra and the dash has a hump in it. I wish i had seen it before paid $50,000 for a truck that is built this way. So far i have talked one person out of buying a new Tundra and hope to make sure no one else that I know buys one. Can't believe Toyota would make such a blunder!!!!!!!

Posted by Anonymous


thank you toyota, our 2001 toyota seq sr5 just saved my fiance life , it rolled over 3 times and she walk away from it

Posted by x


Pre-arranged over the tele with our local Toyota dealer for service and the appointment. When I brought our vehicle to their service dept. I spent over 10+ minutes standing in front of the service reps desks waiting to be greeted or even acknowledged. Even the service manager walked around me twice and ignored me. Finally speaking with a service rep, he acted like he was unclear what we were performing to my vehicle and the timetable arrangements. He excused himself by telling me he's had a hard week (this is on a Tuesday). I've been in several Toyota 5-star facilities, this one is barely a 2. Probably because they are the only Toyota dealer in our small town, excellence is not required.

Customer Service Ratings

Based on 199 votes.

2.9

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Corporate Office

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Customer Service Scoreboard

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Toyota Manuals
Toyota customer service news

Griffith wins Toyota award

“Your dedication to operational excellence and exceptional customer care has earned your dealership this distinguished honor and set the standard for your fellow Toyota dealers,” wrote Kazuo Ohara, president and CEO of Toyota Motor Sales, U.S.A, Inc ...


Gene Messer Toyota recognized with national award

Gene Messer Toyota in Lubbock was recently awarded Toyota Motor Sales 2013 President's Award, one of the highest honors a Toyota dealer can receive. The dealership was recognized for maintaining Toyota's highest standards of customer service ...


Toyota's US HQ Moving to Texas

Saying it is designed for better customer service and sustainable, long-term growth, Toyota is moving its North American Headquarters and about 4,000 jobs to Plano, Texas, in a state-of-the-art campus expected to break ground in the fall and be ...

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