Toyota customer service

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Customer Experience Center

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    • Press 4
  • Hours of Operation:
    • Mon - Fri, 5:00 am - 6:00 pm PST
      Sat, 7:00 am - 4:00 pm PST
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Toyota Financial Services

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  • How to reach a live person:
    • Press 0 repeatedly until transferred. Took me 3 times.
  • Hours of Operation:
    • Mon - Fri: 5:00 am - 8:00 pm PT
      Sat: 8:00 am - 5:00 pm in your local time zone
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  • Description:
    • This Automated Customer Service line provides account information 24 hours a day. Customer Service Representatives are also available during specified hours.

User Reviews

Posted by Anonymous


On Saturday, April 19, 2014 we went to Texas Toyota of Grapevine with the intention of purchasing a used car for my daughter. We suggested a Corolla, and were told that there were only three certified in stock. Two minutes later two of them were sold. Okay. I know they are popular cars. the only one left was a red one. Fine. Come test drive it. We did. Fine car. We get out and there is a large dent in the passenger side door. It's been buffed out to not be noticable - okay. Still we might take it if the price is right. We go in and start that process. Without a doubt this was the worst experience I have ever had at a car dealership. Hours we sit there over a car and a price that we weren't happy with. Be honest. If you don't have a car in our price range, tell us. Take my email and contact me when one comes it. We suggested that. They really weren't interested at all. We told them we had a better deal on a 2013 Corolla at lewisville Toyota with a sports package, fewer miles and no dent in the side. They acted like we were crazy. Very defensive. Raising of the voice by the salesman. "What is wrong he asked? I got you the car and the deal you wanted on the price." Well, you came in at $200.00 less than we said we were willing to pay and then when you add tax, title and license. It's back up to where we started at the other place who had a better deal. If I'm going to pay that, I'm going to Lewisville Toyota. Then he leaves and his smarmy, gross, slicked up wise guy comes over and starts the strong arm stuff. First he has to bore us with how beautiful he thinks he is in his nice suit and his fiance is an anchor at Channel 33 news and she needs three houses for all her clothes, and then he just bought a very expensive foreign sports car for himself that very day, and finally his house in Mazatlan - blah, blah, blah." Finally he asks if we have ever purchased a car from them and we try to be honest and say yes, we have purchase two. One Toyota Tundra and one othe used car for my daughter. We tell him that both times the experiences were a beating because it was the same deal, sitting there for hours not negotiating - he blew that off, "yeah, he says, time is money" and continues on for another 20 minutes. finally he sends the kid back over with a key to show us a Yaris. The base price on that was already more than we wanted to spend. So, I said we were out of there. I'm sorry. Three strikes and you are out. I will never purchase another vehicle from yoru dealership. I went straight over to Nissan in Lewisville where we were treated respectfully and transparently. No back and forth to the slimy sales manager and no beration whatsover. We bought a brand new Nissan over there. I wanted to start with this review to you guys personally but it's not ending here. I am writing every corporate Toyota office I can find listed and lettign them know about this experience. It was insulting, rude and completely non-professional. I understand the young man, the actual salesman, was young and obviously being schooled on the these strong arm, defensive, beration techniques. I want to call him back and tell him to find another place to work because I don't feel he is getting good training at your shop. One comment I was told was that only 2% of customers ever return to the dealership after they say they want to look around. Well, the Nissan dealer across town got one of those 2% because we went directly back over there and purchased a brand new car from them.

Posted by Anonymous


Just purchased a 2014 Highlander, great service from the dealer and gentleman that I purchased it from. My question is when putting the back hatch into manual mode the door is almost impossible to close, soooo difficult. I was told that this is the way they are, if it is I believe it is a major flaw in the Highlander....

Posted by G Motsinger


I was having my oil changed this morning @ 7:30am. My car was pulled out ready to go @ 8:19am. I sat in the waiting room watching and waiting for them to tell me it was ready. No one did. After waiting 11minutes, I walked out and ask why I was having to wait 11 minutes for my car? I was told "I am waiting on thepaper work". My resonse was "no" it is ready and it doesn';t take another , now 12 minutes" to check out. She walked straight in to the office and came right back with the papers. I handed her my debit card, she processed it, handed me the ticket to sign, gave me a copy and all of this with not word or apology. I love my Toyota but this has happened too many times while we have been waiting just to see our vehicle done and ready for several minutes before we are able to leave. Very poor service from the person handling our car. I also saw her take a smoke brake while my car was ready. This is my 3rd Toyota car and my husband has a 2008 toyota Tundra. I'm about ready to trade but I'm not sure I will stay with Toyota. The last year the service has been slack.

Posted by ranchoir


My Rav 4 is subject of a Toyota recall notice

My dealer in Santa Monica refuses to follow up. The noises of grinding is now so loud and everywhere under the Chassis that I cannot list it for sale or trade in because of the defect it seems to be unsalable. here is my vin number jt mb d3iv 365 00 2605

I think the answer is for Totota place the car which is of no market value.

Posted by tammy coutts


I purchased a 2010 Toyota Pruis. It spent 1 year in NH. Then Atlanta, Georgia. In August 2013 we had the total brake system taken apart and looked at, excellent condition, needed no work. November 2013 in Atlanta took it to the dealership to have all the brakes checked out, my daughter is driving it and I wanted to be reassured the brake system was still in excellent condition. Late November they inspected the entire brake system, and everything was completely fine, still needed no new parts. Last week less than 2 months later my daughter drove to NC for the weekend. She heard a slight noise coming from the back. She stopped at the first Toyota dealership (4 miles away). With NH plates, they must have figured she was a young college student with her parents car heading on Spring Break, with mommy & daddy's credit card. She was told the entire rear brake assembly was COMPLETED RUSTED OUT BEING A NORTHERN CAR. Estimate to fix was $1200.00. After much research of what they said she needed I found the dealership to have been extremely wrong, considered it a "BLANKET REPAIR," told my daughter to sign for consent to repair and to either fly back to Atlanta or rent a car. I called Toyota Executive Directors and explained the problem. I got absolutely nothing but excuses from 2 different "executive directors." Had the car towed to another Toyota dealership, 8 miles away. Was told this repair was not caused from typical "wear & tear," but something had to be defected. Their estimate was for $450.00. I compared parts from each estimate only to find the first dealership wanted to make more money off from a young, female from NH. Only now Mom is involved and I will continue to call, email and post where I can. I realize Toyota has had several "class action" law suits & too many recalls, and I see such a decline in their quality, customer satisfaction and honesty. I am so very disappointed in their actions. My result finally after 5 full days making numerous phone calls and emails, imagine TOYOTA OFFERED ME $200.00 toward my bill. Unfortunately after figuring a rental car for 2 weeks, towing and the rest of the repair brings my out of pocket expense to $600.00. I am very disappoint with their offer and they have NO reason to pay the cost of the repair of my Pruis. I say this because I have spoken to 22 independent Toyota Service Directors from Maine to Florida, explained my situation and all 22 said Toyota should stand behind this because it was not common "wear & tear," and some part was defected. So anyone out there needing work done in North Carolina BEWARE OF BLANKET REPAIRS.

Customer Service Ratings

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3.0

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