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I can't even describe how frustrated I am with Brookstone. I brought a Osim U divineS on September 2015 and just after 2 months, the massage chair had broken down. I have waited more than 6 weeks for the technician to even show up to try repairing it. His excuses was that the parts need to be ordered and that I am not his only customer. However, he couldn't fix it even though he came to my house THREE times trying to have it fixed. Then, I called Brookstone and they finally decided to sent me a new one. After another 2 more weeks of waiting, the new chair finally delivered to my house. And guess what? It broke down AGAIN with the same issue. I have spent thousands of dollar on this chair and I felt like they were selling a piece of junk to me. I feel like the lifetime of the chair is only less than two months. This experience has been a nightmare to me. I am so sick of it already. They are wasting my time, energy and money! This is just absolutely ridiculous!!!!! I just can't believe it!!!!!


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