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Today 04/11/16 I had an appointment to have my Kia looked at since the gearshift got stuck in drive. I took my car to the Sterling KIA dealership bryan tx and left it there with Danny wright the service manager. When I returned he explained that they drove my car and tried to see if they could make the gearshift stick which he informed me they could not. I noticed the low tire pressure light on and called Danny about it he told me to bring back my car and I explained I was already at work. I told him I would have one of my employees bring it back. When my associate arrived at the dealership he called and said that there was a screw in the tire and was told that it would be $15 to have it patched. I asked the receptionist why would I have to pay to have my tire patched? she told me it's not covered in the warranty. I am pretty upset since when I drove the car Sunday there wasn't a tire pressure light on, I drove it to the dealership no light was on. Pulling out of the dealership the tire pressure light was on. I spoke to James Berthold already about being told I have to pay $15 for having practically a band-aid placed over my tire and I feel my tire should have been replaced instead of receiving a patch job. I called back and left a voice message for James and had not received a callback regarding the issue. The first car I purchased from this Sterling Kia dealership a Mazda on March 25th the interior lights shut off whenever the signal light handle was touched and had a overbearing smell of smoke in it. So on March 28th I was offered the Kia instead. I can honestly say I was having a great car buying experience from this dealership until today. To make matters worse I sent a email to the KIA dealership sales manager Shawn Freeman regarding the issue and and he tells me how his he bought got a nail or whatever in it. The difference between our situations is he drove his car and got a nail in it. I dropped off a car without screws in the tire and no low tire low pressure light on. He also had the audacity to reply to me when I responded if the ordeal isn't taken care of I would no longer like to do business with the dealership. "This isn't like Walmart returning a car doesn't work that way!" ...I guess the service at both places are the same. I should have taken the signs with the first car as a sign not to conduct business with this dealership! I called to dealership several times for someone else's number to speak to other than the people listed.


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