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Made a guaranteed truck reservation a the hickory, nc hertz location . The manager failed to get the truck that was promised . I called from the location, and made a busted reservation, in regards to this. A week later 1-21-2015 I was charged $50.00 cancellation
Few and received no call from manager Malinda. Called the billing dept, and inquired about this charge, and was told that I didnt show up to pick up the truck, this is a "lie." The manager at this location is terribly mistaken if she thinks that, she can lie on me and make it my fault that she can't do her job. In addition to this the Hertz corporation can't be following protocol , because I should not have been charged $50.00 after I made a "busted" reservation
Call with an agent at the location hwy 70. This same agent looked for a truck for me. I will never use this location in hickory n.c. And I live in this town of hickory.


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