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I had my insurance company make a reservation for me. My husband is disabled and the accident we were in left my car undrivable. Upon borrowing a vehicle since Hertz refused to come pick us up stating there was not enough staff, we found out they refuse to give us a car unless we pay $50 deposit, which I don't have. I explained about my husbands disability and that he has surgery in 2 weeks and that I needed a vehicle I have been told by both the branch and the corporate office "Sorry to hear but that's our policy." I will NEVER use Hertz. I will deal with Enterprise which treats people like they are people and not a walking wallet.


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