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I sent a Christmas gift from Mexico to the USA, it was vermeil ring, and a jade wine preserver, the package was breached by DHL personnel in Mexico City we where never notified until the package arrived to Florida after my friends opened the external DHL packaging is that they found the original envelope with everything broken outside and the ring missing, a complaint was filed and after weeks of "investigation" being transfer from person to person. I got a call from Adán Rayas Martinez

claims and complaints

DHL Express México



Behaving like a complete idiot, said that the ring is being "confiscated " by DHL, on the basis that it thus not comply with their internal policy of transporting valuables, DHL is refusing to send me back the ring, or pay the insurance of the package, and are telling me that if I want the ring back I have to go to Mexico City to pick it up.... What they are doing is illegal in this country, it violates federal

Consumers law, it violates international commerce law, it is considered robbery..... This people not only breached the packaging, they never specified their restrictions before I decided to send my goods with them, when i specifically declared what I was sending, I've been treated with disrespect, I have had my property stolen and confiscated by this company..... (So much for their modo: "anything anywhere " And nobody has done anything to resolve it, this week I'm sewing DHL, the worst logistics company in the planet!!!


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