DHL customer service

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Customer Service

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User Reviews

Posted by tgale

My latest experience of DHL (a colleague suggested "Delay, Hold, Lose.") is one I actually took the trouble to keep notes about. I have never experienced such appalling and disgustingly rude behaviour, you should read my description on the page I put up about it - - it is a catalog of worthless, careless performance, lack of service, lies, and unbelievably rude behaviour.

The Dutch DHL unit here is absolutely the lowest of the low, if this lot lost their jobs, income, houses and everything I'd be smiling from ear to ear!

First - a delay, second - a lie in stating they had made a delivery attempt when I had been in all day, third - no non-delivery note anyway, fourth - a dumb woman who could not understand anything human, fifth - a delivery by some 'person' with the behaviour worse than you'd expect in a prison toilet, sixth - an unkept and ignored promise of an 'apology'.

Not enough people take the time to voice complaint, instead washing it away as 'one of those things' that is just too common 'these days'. I do hope you read the page, and maybe compare to your own experiences?

Posted by Express

I was suppose to get my package today. There were plenty of people home, yet my package is not here! I found a note saying "sorry we missed you" no one heard a knock or anything. I called and they couldn't even help me get my package today, which I really needed. I'm very upset and I wish something clould be done.

Posted by Anonymous

hi..i wanted to know the no.of the DHL office here in hongkong,i live here at Prince Edward rd.west.because i wanted to send an express letter for tomorrow..can you help me pls..thank you

Posted by Anonymous

I sent a letter from Germany to NY. It was mailed 2/27/14. I wanted to make sure it was tracked and signed for. I was assured it could be tracked. After waiting for 2 weeks for my letter to arrive, I decided to track it. WELL the tracking only goes as far as the US border then I have to track it with the USPS. After spending hrs on your lousy website I finally talked to someone who told me I had to call USPS and take it up with them. Which I did. It seems my letter in sitting in Customs. Now my question is why is a one page letter and envelope sitting in Customs????

Im trying to start an International Inquiry so it has to go to DHL Headquarters. Do you think I can find the Address?

What is the Address of DHL Headquarters AG in USA?

Posted by Rene

I had a parcel delivered from the States and the representative was not very helpful as it was delivered to my condo building with only my first name and apt #.

I re-booked it for the next day and another note was on the door with just my first name.

So, I called the only number I could get and it was a United States number, the lady was rather abrupt and gave me a Canadian number. Much to my delight, Charlene took the time to explain that whenever you are ordering a parcel and you live in a condo, You should definitely put your buzzer number down somewhere, as it is all considered private property.

So, I am passing this info along. Charlene was so patient and generous with her knowledge of how this system worked.

Also, rather than her counter part in the States, she was pleasant and very helpful.

She should really get a bonus or raise as, she is a prime example of how well a customer experience, should and can be.

Thanks so much,

Rene Besette

Customer Service Ratings

Based on 179 votes.


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DHL customer service news

Η DHL Express έλαβε το Βραβείο Καλύτερου τμήματος Εξυπηρέ

Μιχάλης Παγωμένος, Sales, Marketing & customer service Director της DHL Express Ελλάδας, προσθέτοντας «Υποσχόμαστε ότι θα συνεχίσουμε να στοχεύουμε ακόμα πιο ψηλά, βελτιώνοντας συνεχώς τις υπηρεσίες που παρέχουμε στους συνεργάτες μας ...

DHL Global Forwarding Wins Silver Stevie® Award for Innovation in Customer ...

MIAMI, Feb 24, 2014 (BUSINESS WIRE) -- DHL Global Forwarding, the air and ocean freight specialist within Deutsche Post DHL, announces its U.S. customer service team has been selected as the Silver winner of the 8th Annual Stevie® Awards for Sales ...

DHL wins £30mn Virgin contract

Particular attention will also be given to customer service, both around the station and on-board. DHL aims to create a wow factor aligned to Virgin's brand values and ethos of putting the customer at the heart of everything it does. Central to this ...

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