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I ahve been a Fido customer almost since day one and regretfully have to confirm the other negative comments concerning Customer Service. It is absolutely the worst I have ever encountered. The staff are rude, arrogant and completely incompetent. Last year I took out a 3 Year Contract for Google Nexus S running Gingerbread. Well after just a short while the phone was taken off and there was no one who could answer technical issues. The usual reposne was to go to a Fido Kiosk. What a joke. The sales staff there are even more incompetent. Fido used to have its own Service Centre at one these kiosks and the Fido Customer Servive Rep. didn't even know it has closed down. My phone was upgraded to the Ice Cream Sandwich O/S last week and a host of problems developed. Guess what? Nobody at Customer Service was able to solve them. The agent (Karim) said he would would call back but never did. Fido is a case study in Customer UnService. I ahve decided enough is enough and am going to look for another. Nothing can be worse than Fido!!!


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