Posted by Anonymous
Dear Fido Customer Service,
I am writing to express my disappointment with the prepaid card service I received from Fido. I have always been satisfied with the service provided by your company. However, my recent experience has left me feeling frustrated and dissatisfied.
On June 12th, I changed my mobile phone account to a prepaid card service before leaving Canada. I had contacted two of your staff prior to my departure just to make sure that the switching would be done as requested. My understanding was that the prepaid card service would allow me to receive text messages while I was in Hong Kong. Unfortunately, when I have not been able to receive any text messages since I arrived in Hong Kong on 13 June.
I called your customer service department a week ago to have this issue fixed. I was told that my prepaid card had not been activated and that the staff I talked to would activate it for me afterwards. However, up to now, I still haven't been able to receive any signal out of my sim card nor do I receive any text messages.
I tried calling customer service for prepaid card again, but there were neither options available that suit my needs nor agent that I could talk to for resolving the problem.
I am extremely disappointed with the level of service I have received from Fido. I expect better from your company. I am now requesting to cancel my prepaid card services.
Thank you for your attention to this matter.
Sincerely,
Christopher