Fido customer service

Find contact information for Fido customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Fido customer service news.

Customer Service

Update this Department Add a Comment
  • How to reach a live person:
    • Press 1 at first prompt
      Press 0 an second prompt
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Totally Disgusted with Fido!!


This company is totally out for money.
They lie.
I have not had access by computer to my bill (2) numbers ever.
I have not received statements.
I call, they have my correct address.
I know I can change plans legally.
Why is this not done?

Posted by Anonymous


I meant to say that when you attempt to use the self serve is forwards the call to customer service which is closed. So there is no option to pay my bill, either online because the site is always down and can't pay by phone because the self serve is not working. So does Fido do this on purpose to make people late on paying their bill so they can rake in interest charges? How can they not, after all this time, figure out a way to keep their website up and running for customers that want to pay their bill? Self serve, they say 24/7? All I want to do is pay my bill and look at the time that they have made me waste on this!

Posted by Anonymous


Fido website is always down. So now I'm going to be a day late paying my bill so they will probably charge me 2% interest when it is no fault of mine. Also when you try the phone automated self serve it forwards you to customer service. Is this a way for them to make you late on your payment on purpose?

Posted by david


I have Fido pay as u go plan it charges me 40 cents a minute which is fine,but I started receiving commercial calls from different #s, charging me 40 cents/minute, which when i searched were from Fido solutions inc land line. I have not given my number to anyone other then my husband.

Posted by Mojocon


Help I lost my phone so I had it deactivated now I have no phone number to log in with, and now I see on my bill that I have additional monthly charges for not using a phone I don't have...they are just loving this aren't they, oh ya ad they want to retain me as a customer? Ya as soon as I buy out my plan at $350 then get a new contract and phone....I suppose my fido bucks are no good now that I've deactivated my phone...oh ya and Mario said to call customer service on my mobile phone and maybe they can help...ah ya ill get right on that mr fido Mario from my lost phone...idiot

Customer Service Ratings

Based on 83 votes.

2.7

Get Immediate Help

Have a Fido question? Get immediate Fido support from HelpOwl.com.

Customer Service Scoreboard

See detailed Fido customer service rankings, employee comments and much more from our sister site.

Fido customer service news

Helping Fido Look Fabulous, TheUncommonDog.com Launches Apparel ...

Our mission is to be the best, and part of being the best is making a firm commitment to quality goods and top-shelf customer service,” explained Greg Jerum, owner of TheUncommonDog.com. TheUncommonDog.com has built its sterling reputation by staying ...


AH Tech Talk: Microsoft Joins FIDO Alliance, Hopes to Eliminate Passwords - Android Headlines

They used a series of social engineering hacks and calls to customer service to trick their way into resetting his passwords. Once they were into his email, the rest was easy and his digital life was forever changed. There is a delicate balance in web ...


Fido 'Check-Ins' allows Postpaid customers to book a 30-minute appointment ...

... must use Fido's online tool and pick a date and time that fits your schedule (up to 7 days out), then drop down a number for a Fido rep to call you. Simple strategy and might help reduce the frustration some customers have when calling into ...

Related Companies

Listings for companies similar to Fido: