Posted by Anonymous
I tried to call cinci bell to add internet service. No one there speaks english as a first language so I could not understand them. So, I quit. They want me to buy without knowing how much it costs. No dice.
Cincinnati Bell customer service
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User Reviews
22
Sep
04
Mar
Posted by Anna
Randy (7540) came last Friday (2-26) to install fioptics for my tv. He was on time, courteous, friendly and very knowledgeable. In addition to be personable he spent time explaining the remote control so I felt comfortable with it all before he left. He is an asset to Cincinnati Bell in my opinion.
23
Sep
Posted by Anonymous
I was having an issue with my landline and had to request a technician to come out. The technician was Tyler Paolello.
Mr Paolello was running a bit late contacted me to advise.
When he arrived he put his shoe covers AND his mask even though I told him it was not necessary! He insisted and told me it was required!
Mr Paolello was courteous, professional and friendly!
He immediately diagnosed the problem and explained it to me.
I was very satisfied with his service! Kudos to Tyler Paolello!
15
Dec
Posted by Ohiocableguy35
Cincinnati Bell has subpar service in every aspect. I do not recommend them at all. Their customer service is all foreign and you can't understand a word they say. They will read from a script and not be able to help you. Then, you will get passed to 4 different people and put on hold. Its terrible. If you ask for a supervisor who speaks English, they will hang up on you. All they say is reset your modem over and over. Their internet is crap to. It is always slow and you will never get the speeds you pay for. Even if you call to complain. The network is over congested even though fiber is supposed to be faster. The internet goes down just about every other night to. They seriously need to upgrade their internet. My cable has a lot of issues to. I have three DVR boxes and none of them work properly or record whole shows. Fioptics cable doesn't even carry a lot of the channels that Time Warner Cable or Directv does. Plus, they never add any new channels even if customers request them. Picture quality isn't that sharp or clear like they claim it is. 720p HD channels look like streaming 480 video. Many of the HD channels freeze up and pixelate a lot, especially when changing the channel or waiting for the station to load. It takes a long time for that to happen. Whatever you do, go with someone else who has reliable service.
01
Dec
Posted by momsgot5
12/2/15 We have been trying for days to get help with incorrect charges on our account. We ordered a landline to be added to our service, and the language barrier was frustrating to say the least. Several other charges were added to our bill we never asked for or signed up for, and we could not get anyone to help us. We could only find the main customer service number or 565-2210, and never could speak to a local English speaking person. We would give our call back number, but would always be disconnected after being transferred to different people umpteen times. This is by far the worst customer service I have ever experienced, and I am gladly switching companies.