Posted by Anonymous
The people working in customer service don't speak much english so they have a script in front of them telling them what to say. That's why you hear the phrase "bear with me" every five seconds. They don't understand your problem and make you do all kinds of worthless changes to your phone before fixing the actual problem. This is the third time my phone deactivated when I correctly added a new service plan. I tried asking WHY it keeps happening and WHAT I can do to prevent it from happening but all he kept saying it "maam I just fixed the problem." And then kept trying to end the session at that. then he said "it won't happen again." And i tried saying that's what I was told the last two times...then he hung up. absolutely ridiculous and extremely frustrating. Next month I'm sure ill have to call again for the SAME problem as always.