Straight Talk customer service

Straight Talk is a brand of wireless phone service in the United States and the Caribbean. Straight Talk is also branded as Tracfone and offers prepaid phone service. Straight Talk wireless offers customer service by a physical mailing address and toll-free phone support.

Customer Service

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  • How to reach a live person:
    • Press 1 for English and then 4 twice through menu prompts
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  • Email:
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User Reviews

Posted by topo


We don't call a lot of people. We though we'd save money with Straight Talk. I can call my son in Maui. We've come across 5 numbers locally that we can't call. Yesterday we discovered that we can't call the New York State Police. Unacceptable. I called ST customer service. The first rep. this morning said he'd call me back on my cell right off. Never called . Tried again this afternoon, rep. was very rude and condescending. I mean extremely rude. I let him know this in no uncertain terms. He hung up. I called back twice more, the final time the rep. was ridiculously rude and dismissive and started singing "i'm sexy and I know it" until I finally hung up. This is a garbage company and should not be able to do business. Imagine not being able to call the police?

Posted by Anonymous


my number ,i have no signal, i had the same thing with the major storm of a few weeks ago.

Posted by DrDee


I am a prospective customer of Straight Talk. I have questions that Wal-Mart can not answer. I can not find a way to contact them if I am not a customer. Emails bounce back, phone calls require my phone number being in their customer base, and a chat request links to a page trying to sell me phones How do you get in touch with them if you are a prospective customer?

Posted by Anonymous


The ABSOLUTE WORST decision I ever made was switching to Straight Talk!! Customer service is the worst, worst trained individuals on the planet. You can not ever speak to a Manager when you do they hand it back to the same rep who coulnt help you in the first place! I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC.

Posted by Anonymous


Your System Sucks. Why Can't I Talk To A Real Person.

Customer Service Ratings

Based on 399 votes.

2.4

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Straight Talk customer service news

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Addiction can take on many identities, and, sometimes, just when the recovering person thinks all is well and victory is just around the corner, another mask is revealed and the next layer needs to be attended to. “Todd” came from a highly ...


Straight Talk: Sometimes, hope needs to be fed to overcome hopelessness

“Tim” was only in his late 20s, but just didn't care anymore. He'd sobered up four years back after several rounds of nearly fatal encounters with various substances. He'd done “the rehab thing” twice and been heavily involved in the 12-step recovering ...


Listen: OBR Straight Talk Episode 9, Hue Has Lost His Mind

Remember when the Cleveland Browns defeated the Baltimore Ravens to go to 2-2-1 on the year? Yeah, that feels like it was months ago after the Cleveland Browns latest overtime loss to the Tampa Bay Buccaneers. Thanks to a blowout loss to the Chargers ...

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