Straight Talk customer service

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Customer Service

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  • How to reach a live person:
    • Press 1 for English and then 4 twice through menu prompts
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User Reviews

Posted by Anonymous


This is Elaine Huston in Scottsbluff,Ne. I had to change my credit card account .Someone was getting payment that was not supposed to.I won't have a new card for two-three weeks. Is there an address where I can send a check. I live alone and can not be without my phone. I do enjoy my straight talk phone and service.

Posted by Anonymous


Absolutely the worst customer service I have ever had from a company. I told the rep that my phone kept freezing up on every application that I used and when calling someone. He wanted me to uninstall all my apps. Said the problem wasn't with the phone but it was with the app. I told him it does it with all the apps and when I'm calling someone. He said the same thing. Then said that he could do a hard reset which then I would lose everything I had on the phone. I just hung up and got no where. Don't use straight talk if you can help it.

Posted by Melba


Your customer service rep gave me the wrong email to report the poor customer service i rec'd from the first rep.



This is an automatically generated Delivery Status Notification.



Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.



I have been on the phone for 30 minutes .2 service reps have disconnected my chat session as i was typing. My phone was deactivated . I have auto withdrawal from my bank and there is almost 900$ in the account. The first rep names PRIME... stated my card was declined..... then disconnected me before i could respond as I WAS TYPING..



The 2nd rep named ADDY apologized but IGNORED my question.....stated same thing. My bank says there is nothing wrong with my card...

I am disabled and need my phone. Your company can not survive treating customers this way..



I was told by Addy to call a number for help.Please tell whoever trained ADDY that a person whose phone has been deactivated CAN NOT call ANYONE..



Your remote answering service when i dial " 1" on my phone asks me for a credit card , but the recording goes over and over and never lets one enter CC info..... Horrible Customer service....

Posted by Anonymous


Do Not Ever Get A Straight Talk Phone! Rude, Difficult To Understand, Failure To Work With Customer.

Posted by Anonymous


This is the absolute worst customer service I have ever encountered. After they could not get my auto-refill correct 6 months in a row, I called to cancel the service. The man had such a heavy accent, I asked him repeatedly to slow down. After 5 attempts at that, I asked to speak to someone else, and he refused. I finally just hung up, and he started calling me back. Each time he called, I told him to leave me alone, I would talk to the corporate office. I finally had to turn my phone off completely. NEVER USE STRAIGHT TALK IF YOU CAN HELP IT!

Customer Service Ratings

Based on 375 votes.

2.5

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Straight Talk customer service news

Straight Talk From the Customer: The Gift of Giving

Deliver excellence. If gift giving is not your thing, nothing speaks louder than just plain ole customer service excellence. Your presence or the presence of your generous contributions will always come second to excellent customer service. While the ...


Walmart Launches Straight Talk WiFi Mobile HotSpot In-Store And Online

and everything and then……………. STOP! What happened to the internet you guys? It's. not working. I better call ST tech support, I know they can help me. What? I used up my. $40.00 card? No! That can't be. All 5 of us were only on for 20 minutes and Bam!


Straight Talk wireless plan can save you money, but there are some downsides

And from the "doesn't that stink" file, what Deal News calls the biggest downside of Straight Talk: customer service. It says you'll often wait 30 minutes to reach an agent, leaving you saying "doesn't that stink?" It says you may get quicker responses ...

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