Straight Talk customer service

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Customer Service

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  • How to reach a live person:
    • Press 1 for English and then 4 twice through menu prompts
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User Reviews

Posted by Anonymous


I have just got off the phone with a lady that didn't understand me. I have had the same number for 2 years. they took the number from me and deactived my pone without reason. what kind of phone company with nothing but people who cant explain nothing and know nothing do we have working for us. we pay them . I lost a lot from this. they have nasty people working there. I recommend no one use straight talk. I have been treated very badly. thank you.

Posted by dont_enjoy_wastingmoney


Could you please fire all the indians that nobody seems to be able to understand?
This second man i spoke to was muffled and then he took his face farther from the phone & i kept having to say "can you please repeat that? I didnt understand"
Walmart..shame on you for outsourcing sooo many american jobs.

Posted by Anonymous


The people working in customer service don't speak much english so they have a script in front of them telling them what to say. That's why you hear the phrase "bear with me" every five seconds. They don't understand your problem and make you do all kinds of worthless changes to your phone before fixing the actual problem. This is the third time my phone deactivated when I correctly added a new service plan. I tried asking WHY it keeps happening and WHAT I can do to prevent it from happening but all he kept saying it "maam I just fixed the problem." And then kept trying to end the session at that. then he said "it won't happen again." And i tried saying that's what I was told the last two times...then he hung up. absolutely ridiculous and extremely frustrating. Next month I'm sure ill have to call again for the SAME problem as always.

Posted by Anonymous


Your phone system is horrible. When you need to talk to someone and get some help you cannot get passed the automated system and it is very frustrating, I plan to go to another provider and will not recommend your service to anyone, In fact I will tell everyone I know to stay away from straight talk. What a HORRIBLE experience. I tried for hours.

Posted by donothavenow


I was given my LG Optimus Q as a gift in 12 of 12 packaged as a NEW PHONE! I've had nothing but, PROBLEMS w/ it, & your "So Called" Customer Support! The phone was NOT NEW, as I found multiple areas in it supporting such. I have NEVER been able to get ANY problem w/ it resolved! It is totally IMPOSSIBLE to understand anyone in Cust. Srvc.! I've been put on hold for so long that, I hung up, if THEY didn't hang up on me FIRST! Every time I add $ to my acct., the phone changes everything! It's due for refill again, & I have'nt been able to get a signal for the entire month! I can't access my Email accts., NO PART of Google has EVER worked properly! No matter WHAT my issue is, all they want to do is perform a Total Reset, wiping out everything! They are lazy & rude!! Needless to say, Straight Talk as a whole, has been extremely frustrating, & a HUGE DISAPPOINTMENT! GET IT TOGETHER FOLKS! I'm looking for another carrier!

Customer Service Ratings

Based on 371 votes.

2.5

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Straight Talk customer service news

Straight Talk From the Customer: The Gift of Giving

Deliver excellence. If gift giving is not your thing, nothing speaks louder than just plain ole customer service excellence. Your presence or the presence of your generous contributions will always come second to excellent customer service. While the ...


Straight Talk, Net10 clarify “unlimited” plans: 2.5 GB of high-speed data

You may not be able to walk into a store for customer support, and you'll have to pay full price for your phone up-front. But over time this type of service can save a lot of money, and since the carriers operate on AT&T and T-Mobile's network ...


Pocono Luxury Inc. Honored With Third Straight Talk of the Town Customer ...

The Talk of the Town Awards, presented by Talk of the Town News, customer care News magazine and Celebration Media U.S., honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, ...

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