Straight Talk customer service

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Customer Service

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  • How to reach a live person:
    • Press 1 for English and then 4 twice through menu prompts
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User Reviews

Posted by Anonymous

I have just got off the phone with a lady that didn't understand me. I have had the same number for 2 years. they took the number from me and deactived my pone without reason. what kind of phone company with nothing but people who cant explain nothing and know nothing do we have working for us. we pay them . I lost a lot from this. they have nasty people working there. I recommend no one use straight talk. I have been treated very badly. thank you.

Posted by dont_enjoy_wastingmoney

Could you please fire all the indians that nobody seems to be able to understand?
This second man i spoke to was muffled and then he took his face farther from the phone & i kept having to say "can you please repeat that? I didnt understand"
Walmart..shame on you for outsourcing sooo many american jobs.

Posted by Anonymous

The people working in customer service don't speak much english so they have a script in front of them telling them what to say. That's why you hear the phrase "bear with me" every five seconds. They don't understand your problem and make you do all kinds of worthless changes to your phone before fixing the actual problem. This is the third time my phone deactivated when I correctly added a new service plan. I tried asking WHY it keeps happening and WHAT I can do to prevent it from happening but all he kept saying it "maam I just fixed the problem." And then kept trying to end the session at that. then he said "it won't happen again." And i tried saying that's what I was told the last two times...then he hung up. absolutely ridiculous and extremely frustrating. Next month I'm sure ill have to call again for the SAME problem as always.

Posted by Anonymous

Your phone system is horrible. When you need to talk to someone and get some help you cannot get passed the automated system and it is very frustrating, I plan to go to another provider and will not recommend your service to anyone, In fact I will tell everyone I know to stay away from straight talk. What a HORRIBLE experience. I tried for hours.

Posted by donothavenow

I was given my LG Optimus Q as a gift in 12 of 12 packaged as a NEW PHONE! I've had nothing but, PROBLEMS w/ it, & your "So Called" Customer Support! The phone was NOT NEW, as I found multiple areas in it supporting such. I have NEVER been able to get ANY problem w/ it resolved! It is totally IMPOSSIBLE to understand anyone in Cust. Srvc.! I've been put on hold for so long that, I hung up, if THEY didn't hang up on me FIRST! Every time I add $ to my acct., the phone changes everything! It's due for refill again, & I have'nt been able to get a signal for the entire month! I can't access my Email accts., NO PART of Google has EVER worked properly! No matter WHAT my issue is, all they want to do is perform a Total Reset, wiping out everything! They are lazy & rude!! Needless to say, Straight Talk as a whole, has been extremely frustrating, & a HUGE DISAPPOINTMENT! GET IT TOGETHER FOLKS! I'm looking for another carrier!

Customer Service Ratings

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Straight Talk customer service news

Straight Talk and Net10 to Launch iPhone 5s/5c at Walmart on December 13

As mentioned customer service is mostly nonexistant - web pages, that's about it - and they don't even have the steps you need to do for your iphone layed out - you have to search google to find other people who have done it and posted them. The price ...

Straight Talk, Net10 clarify “unlimited” plans: 2.5 GB of high-speed data

You may not be able to walk into a store for customer support, and you'll have to pay full price for your phone up-front. But over time this type of service can save a lot of money, and since the carriers operate on AT&T and T-Mobile's network ...

Pros & Cons of Walmart's Straight Talk

And from the "doesn't that stink" file, what Deal News calls the biggest downside of straight talk: customer service. It says you'll often wait 30 minutes to reach an agent, leaving you saying "doesn't that stink?" It says you may get quicker response ...

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