Straight Talk customer service

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Customer Service

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User Reviews

Posted by Anonymous

The people working in customer service don't speak much english so they have a script in front of them telling them what to say. That's why you hear the phrase "bear with me" every five seconds. They don't understand your problem and make you do all kinds of worthless changes to your phone before fixing the actual problem. This is the third time my phone deactivated when I correctly added a new service plan. I tried asking WHY it keeps happening and WHAT I can do to prevent it from happening but all he kept saying it "maam I just fixed the problem." And then kept trying to end the session at that. then he said "it won't happen again." And i tried saying that's what I was told the last two times...then he hung up. absolutely ridiculous and extremely frustrating. Next month I'm sure ill have to call again for the SAME problem as always.

Posted by Anonymous

Your phone system is horrible. When you need to talk to someone and get some help you cannot get passed the automated system and it is very frustrating, I plan to go to another provider and will not recommend your service to anyone, In fact I will tell everyone I know to stay away from straight talk. What a HORRIBLE experience. I tried for hours.

Posted by donothavenow

I was given my LG Optimus Q as a gift in 12 of 12 packaged as a NEW PHONE! I've had nothing but, PROBLEMS w/ it, & your "So Called" Customer Support! The phone was NOT NEW, as I found multiple areas in it supporting such. I have NEVER been able to get ANY problem w/ it resolved! It is totally IMPOSSIBLE to understand anyone in Cust. Srvc.! I've been put on hold for so long that, I hung up, if THEY didn't hang up on me FIRST! Every time I add $ to my acct., the phone changes everything! It's due for refill again, & I have'nt been able to get a signal for the entire month! I can't access my Email accts., NO PART of Google has EVER worked properly! No matter WHAT my issue is, all they want to do is perform a Total Reset, wiping out everything! They are lazy & rude!! Needless to say, Straight Talk as a whole, has been extremely frustrating, & a HUGE DISAPPOINTMENT! GET IT TOGETHER FOLKS! I'm looking for another carrier!

Posted by roland

I wasted 1 1/2 hours talking to a tech somewhere in India (to 2 techs actually) and they didn't take care of my problem. I've been a loyal customer for 1 1/2 years, have called people from clear across the states-even when I travelled on the east coast calling relatives in my home state California with no problem. Today the techs were asking me what zip code my phone was programmed in when I bought it, and still they couldn't connect me at all. They wanted more information from me and told me that it would take 24 hours-if it would work. I just don't understand this. They acted like they just were "raking me off the grill." I guess you don't practice the ethos that "the customer comes first and is always right." I just went ahead and cancelled my account with you people. I'm very disappointed!

Posted by Jammer56

I was attempting to add time to my wife's phone, after 2 hours of hearing that there is an unusually high call volume and to call back later OR for faster service, visit our web site. I tried to log into the web site and get that it is currently down for maintenance. This has been a pretty good company up to now, but when you start wasting my time after I spent $45 to charge the phone, I am a little upset.

Customer Service Ratings

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Straight Talk customer service news

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