Fido customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Fido.

Posted by Anonymous


Dear Fido Customer Service,
I am writing to express my disappointment with the prepaid card service I received from Fido. I have always been satisfied with the service provided by your company. However, my recent experience has left me feeling frustrated and dissatisfied.
On June 12th, I changed my mobile phone account to a prepaid card service before leaving Canada. I had contacted two of your staff prior to my departure just to make sure that the switching would be done as requested. My understanding was that the prepaid card service would allow me to receive text messages while I was in Hong Kong. Unfortunately, when I have not been able to receive any text messages since I arrived in Hong Kong on 13 June.
I called your customer service department a week ago to have this issue fixed. I was told that my prepaid card had not been activated and that the staff I talked to would activate it for me afterwards. However, up to now, I still haven't been able to receive any signal out of my sim card nor do I receive any text messages.
I tried calling customer service for prepaid card again, but there were neither options available that suit my needs nor agent that I could talk to for resolving the problem.
I am extremely disappointed with the level of service I have received from Fido. I expect better from your company. I am now requesting to cancel my prepaid card services.
Thank you for your attention to this matter.
Sincerely,
Christopher

Posted by Anonymous


What is the use of the phone if I cannot call I had paid my bill recently but I find it too hard to activate I had call many times from my land phone to Fido Mobile and nothing was happened for my trying hard so if I cannot call and use this mobile phone for a month or more I have decided to cancel my application and authorization to use it easily for safety Okay bye

Posted by Anonymous


impossible to speak to someone at fido

terrible customer support

Posted by Totally Disgusted with Fido!!


This company is totally out for money.
They lie.
I have not had access by computer to my bill (2) numbers ever.
I have not received statements.
I call, they have my correct address.
I know I can change plans legally.
Why is this not done?

Posted by Anonymous


I meant to say that when you attempt to use the self serve is forwards the call to customer service which is closed. So there is no option to pay my bill, either online because the site is always down and can't pay by phone because the self serve is not working. So does Fido do this on purpose to make people late on paying their bill so they can rake in interest charges? How can they not, after all this time, figure out a way to keep their website up and running for customers that want to pay their bill? Self serve, they say 24/7? All I want to do is pay my bill and look at the time that they have made me waste on this!

Posted by Anonymous


Fido website is always down. So now I'm going to be a day late paying my bill so they will probably charge me 2% interest when it is no fault of mine. Also when you try the phone automated self serve it forwards you to customer service. Is this a way for them to make you late on your payment on purpose?

Posted by david


I have Fido pay as u go plan it charges me 40 cents a minute which is fine,but I started receiving commercial calls from different #s, charging me 40 cents/minute, which when i searched were from Fido solutions inc land line. I have not given my number to anyone other then my husband.

Posted by Mojocon


Help I lost my phone so I had it deactivated now I have no phone number to log in with, and now I see on my bill that I have additional monthly charges for not using a phone I don't have...they are just loving this aren't they, oh ya ad they want to retain me as a customer? Ya as soon as I buy out my plan at $350 then get a new contract and phone....I suppose my fido bucks are no good now that I've deactivated my phone...oh ya and Mario said to call customer service on my mobile phone and maybe they can help...ah ya ill get right on that mr fido Mario from my lost phone...idiot

Posted by Rodney2009


Was told air time will be given once sim card was gotten from UPS I called 08 12 13 told them I got it and they argued no air time was written on my account I freaked out and cussed at rep. it took tones to talk toI got email from Rachel and finely got the 10.00 on it Thanks but reps should not make a deal if they cant put a note on clients file.

Posted by Anonymous


Now usually am not one to bash or say anything negative about a company. But, I am just flowing over with all kinds of emotions when it comes to FIDO and their so-called CUSTOMER SERVICE. I've been a customer with them since the beginning, I lost my BlackBerry and went to the Kiosk at the Scarborough Town Centre..The Reps i spoke to to inform of this and to get a new phone, totally ignored me. In the end I lefted even more upset than before I had arrived, and still with no phone. They were rude, scarcastic and extremely condescending and very manipulative. The supervisor was ALSO no good either and cut me off each time I tried to explained my concern. Weeks later STILL with no phone I finally spoke to a REP on the phone who decided to send me a new phone by mail since I had a year lefted in my contacts. She explained that I wouldn't have to extend my contact and that she would discount me for all the aggravations I had went through. I waited days to receive this phone and didn't, then my Bill came and the full cost of the phone was including still with no phone. I called a rep who said the system showed that I had received phone. I asked to speak to Supervisor who came on the phone rude AND did not make me feel as a valued customer.f FIDO***CUSTOMER SERVICE SUCKS !!!

Posted by K.C


I HATE FIDO. They have over charged me now over $100 for the last 3 months. And never even offered to credit me or anything for my for all my hours being wasted getting transferred from person to person. I still have 2 years left and I will never go with Fido again. No wonder there icon is the dog. There nothing but a bunch of money grabbing

Posted by Bonjour


By far the worst Customer service Experiance that I have had from their Supposedly called Retention Departmet, Where you can try to save cliet to be with Fido for another couple of years but Unfortunately I have had spoken with three Different Female and they all don't know what they are talking about, They were rude, Scarcatic, Condesending and Incompetent. Their Customer service is totally sucks, I would not recomend anyone to be with Fido, But writing here didn't help either, It seems like Fido/Rogers Management doesn't care any more about their Client and keep those Rude ( B-----S) Cx service Agents in their Retention Departmet. I don't think writing here on that website will help either, We should be complaining to BBB about their Customer Service Agents and their Behaviour.. pLEASE Don't sign up with FIDO.

Posted by Me


WATCH OUT FOR FIDO, WHATEVER YOU DO!

I have never, ever, received such appalling services from any company as I have from Fido (and I've received some pretty bad service). They have essentially stolen money from my credit card for the past 7 months on a autopay plan that I never authorized in the first place. I made the foolish mistake of giving them my cc# for the pay as you go type of refill that I could control when I wanted to. Instead they signed me up for autopay... and yes, I am a fool again for not checking my bills more closely before paying them, but it never crossed my mind, as I never requested to begin with. Now they have not called me back, as they agreed to do, and I am not able to get through to them... surprise!

An expensive lesson learned? Maybe.

Posted by budman


These people are the bottom feeders of this industry.I bought into a plan 2 years ago with unlimited everything because thats what i needed.I travel in my work and have never made a local call on my phone,ever.A week before xmas this year they cut off my service because i had a 1300 dollar phone bill,i laughed and said there is a mistake,i just paid my bill[over paid it actually].They said i was over my long distance minutes,i said not possible i have unlimited,they said no i didnt.They told me i got rid of my unlimited.Anyway to make a long story short,they cut it in half which i paid.I am now cut off again because i owe 800 dollars again.just talked to a guy at fido who i could barely understand and he told me nothing he could do.Unbelievable,stay away from fido tell all your friends.Anybody with simular problems like this

Posted by Anonymous


I ahve been a Fido customer almost since day one and regretfully have to confirm the other negative comments concerning Customer Service. It is absolutely the worst I have ever encountered. The staff are rude, arrogant and completely incompetent. Last year I took out a 3 Year Contract for Google Nexus S running Gingerbread. Well after just a short while the phone was taken off and there was no one who could answer technical issues. The usual reposne was to go to a Fido Kiosk. What a joke. The sales staff there are even more incompetent. Fido used to have its own Service Centre at one these kiosks and the Fido Customer Servive Rep. didn't even know it has closed down. My phone was upgraded to the Ice Cream Sandwich O/S last week and a host of problems developed. Guess what? Nobody at Customer Service was able to solve them. The agent (Karim) said he would would call back but never did. Fido is a case study in Customer UnService. I ahve decided enough is enough and am going to look for another. Nothing can be worse than Fido!!!

Posted by fido hater


Seriously, Fido customers should check their bills carefully each month. Cuz they DO overcharge services that you don’t use! TRUST ME!! I got charged for U.S. roaming services that I didn’t use. I gathered evidences to prove it. Guess what Fido reps said “ Fido’s beening around for 14 yrs and Fido system is always accurate”. I tried to submit evidence and they refused to take it. The reps said Fido doesn’t make mistake!! So I was getting furious then one of reps said” if you got so many complaints why you are still with Fido?” Here is the truth. Just couple months before the contract is up, the sales rep will call and act friendly to negotiate with customers (you know the retention dept are always nice). Then once customers are trapped, Fido will reveal the dark side. That’s why I got trapped into the contract and regretted it so much. I’m not implying all the Fido reps are rude only under one circumstance they will be for sure if you want to solve the problems with them then they will be extremely rude!

Posted by Bill


My calls are being dropped and Fido customer service is closed. I have to wait for the next day morning to reach customer serivce. In their automated message they don't even mention their business hours. They could at least have few staff to help their customers over night. Phone is an important service for many people. I hope they will listen to their customers' concern and take actions.

Posted by Silvergirl


Customer service??? There isn't any!!!! Held for over an hour tonight (having gone through the new phone hook up option as there was no option for my problem). When you pressed "8" for English like it had told you to, you got this French woman babbling endlessly at you...I'd listened to that for 10 minutes... So dialed the option for new phone hook up, just to try to get through to a person. After over an hour, I hung up! Fido took my entire balance away, without telling me anything! And now I can't even make a phone call!! Very disturbing!(This is the SECOND time they've done that to me, in 5 years)...I would not recommend Fido to anyone! Plus there's no service in Barrierre, B.C. (have needed it TWICE, when going through there), and they matter of factly don't even care! Unbelievable, in this day and age!none of the below are checked off (except for "reachability" as I cannot reach anyone to apply the others)! Very annoying.

Posted by Anonymous


Both their sales and customer service lines are closed on a Tuesday at 1050 Eastern, with a helpful message to call back during "normal business hours". In what world is 11 am on a weekday morning not normal business hours?

Posted by Zootster


dONT GET ME STARTED.... the day before yesterday I upgraded to the Galaxy Nexus, at fido. I desided I didnt like android and wanted to go back to my old iPhone the next day.
Customer service was unable to take my return until she was able to determin I never used the phone for more than 30 minutes talk time. Yeas I had 15 days to return it BUT if I used it for 30 minutes talk time ( thats only 3 - 10 minute calls.) I could NOT return it.
After she saw I only made 3 calls under just a few momments,she said she could return it. But not that day becouse there technical service phone number has been changed and is currently NOT working... So somewere in INDIA or wereever there are 500 IT people sitting in a call center and the phones are NOT ringing! Ive been with FIDO for 14 years. I still cant log into my fido account online ( its always under maintenence)

Posted by Anonymous


By far the worst service around. Customer service sucks, reception/signal sucks. Data is slow. I don't understand, if fido is owned by Rogers how can the service
Be so poor in comparison? Right now my trusty fido iPhone won't make outgoing calls, just keeps saying call failed try again. Funny thing is the Internet
Still works... WTF? FML

Posted by Anonymous


Beware - if you put a Subject in your SMS message, you will have that billed as an MMS message. The Subject is handled by Apple as a picture/attachment to the SMS message and, therefore, Fido bills it as if it was an MMS message - big difference if you have and SMS plan but not an MMS plan. Speaking with the Fido CS, it should be an SMS and not an MMS.

So, who's going to fix it - Apple? (Depends if they get $ for MMS.) Fido (Depends on if they want to be fair/technically correct.)

Posted by Mei


Fido has the worst customer service:
-customer phone service only until 5pm Vancouver time.
-customer service reps in store that doesn't know anything and tells you to call customer service
-online service that doesn't work every night.

Ridiculously bad service.

Posted by Anonymous


I have technical problem with Fido but customer service his name is Eric cannot help because I'm not the person authorized on the account. Well, I'm an employee of the company dialing from Europe. So basically when we are traveling we have zero support from Fido because the person authorized is in Montreal? Does this make any sense?

Posted by AnnDeschenes


Fido sucks! The service is terrible, they repeatedly over bill me and when I contacted them they hung up knowing I am in the US and can't do anything about it!

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