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Ubisoft

www.ubi.com
Find contact information for Ubisoft customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Ubisoft customer service news.

Customer Service

Phone:
919-460-9778

How to reach a live person:
Press 0, but ONLY when you have reached the main menu. Pressing 0 before then and the message will reset.

Hours of Operation:
Mon-Fri: 9am-9pm EST

Email:
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Customer service link:

Description:
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  User Comments  
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I will NEVER purchase an ubisoft game ever again I have xbox 360 purchased far cry 3 when it came out. Downloaded all the patches and still can't complete the last mission "ace in the hole" it freezes. Mitch jolly.

Txusguy328 4/18/13 7:15PM

I made the mistake of purchasing Might & Magic VI. I haven't been able to play the game since then. That's the first part. Second part, I am looking for a way to contact Ubisoft and see that the only way to contact them is with a long distance number although if I happen to live in a country outside of the USA and speak any other language besides english, I could use a toll free number. Anyway, I tried contacting Ubisoft through email and online chat which would just time out. Ubisoft was a highly respected game developer at one time. I guess what they say, times change. There needs to be a class action suit against all companies that produce and sell such horrible software as you can't even return it once the package is opened. I would just like to know if there is any recourse for people being ripped off by these companies, this one in particular.

Anonymous 4/3/13 4:06PM

hi im playing your game settlers , i have written to settlers support but they seem to be no support at all ,

fisrtly i asked a question and was banned from chat , fine this doesnt bother me too much as its worst chat i have ever been on , basically there is no chat , becuase of over zealous mods , my qeustion was to do with the english , i am english myself and thought it was unfair , so i asked a question for this i was banned , i asked question on forums same no answer just banned , seems mods there ban what they feel like baiing for no apparent reason , today i was banned form chat i cant access the trade without this i cant play the game at all , i cant see the calculators on forum either .
as far as i see they blantantly discriminate against foreigners , and no im being harrased by the mods . who are trying to get me to quit the game . they were also on forums mouthing of about me which one of them was clever enough to remove but was told about this before they removed them .

i have been playing this game since ealry 90s and was glad see it online , i like game but not they way you perform on the internet and wont be buying any more of your products , as you seem to think discrimiantion is ok . and dont think be playig this online for much longer as they seem to want me gone .

faust666 4/7/12 8:51AM

I had a wonderful experience with Customer Service, I called referencing to the Ghost Recon: Future Soldier beta because my key wasn't working, and they told me that the beta was extended to the 19th of April, but they haven't told anyone that at all, because Gamestop still thought that it was released on the 1st of April..

Anonymous 4/5/12 11:06AM

Are you kidding? Ubisoft sold a game that wasn't completed--this game was filled with glitches. You want me to PAY someone to find out how to fix the glitches? I've had this totally frustrated, disappointed twelve year old losing his mind who thought he had a new game to play, only to discover it was filled with glitches that the company was aware of...you want me to PAY to find out how to make it work???!!!! This is disgusting. This is in reference to Assassin's Creed Brotherhood--I can't get in touch with anyone because it is the weekend--then, online, I was lead to a site that wants to charge me for help.

Angry Mom 3/31/12 1:22PM

called 3 times tried to get customer support and was hung up on 3 times not the best customer service imo

Anonymous 1/30/12 4:53PM

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  User Rating  
Based on 76 votes
3.0
Customer service rating:
Ubisoft
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  Company News  

Michael Fassbender to Star in Ubisoft's Assassin's Creed Movie
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Ubisoft's DRM 'solution' will render some games unplayable next week
Also down will be all of Ubisoft's websites, barring its customer support pages and forums, which the company had the foresight to transition before the upcoming downtime. A press release from the publisher apologizes, but makes no mention of how long ...
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