Posted by My Zune
My Zune black screen, crackli g triedto do a reboot, and aldo helded scroll button down for 10 sec.
Zune customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Zune.
25
Jan
11
Aug
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May
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Oct
25
Aug
Posted by Peter
My name is Peter G Pitcher, I have had zune for quite awhile, this spring i lost zune ,could not make sense of the procedure to get it back .I assume it was for non payment, although i cannot see why, since it was a automatic withdrawal from my checking account, but my account has not been debited . sure would like to get this going again ............ Can you help an old man get his tunes back,I miss em.. Thanks
27
Jun
08
Apr
16
Aug
27
Jul
11
Feb
Posted by scarletmoon
I cancelled my $9.99/more subscription online through my login. It confirmed that my Zune pass would be cancelled. I was just charged AGAIN not even a week later. The account says "Zune pass will expire on"....and then keeps charging. No customer service reps and as a customer service manager in retail I find this appalling!!!
17
Jan
Posted by Sillyoldme
Apparently I've had and been paying for a Zune pass for the last 11 months- yes, that's right 11 months at £8.99 per month!! Unbeknown to me, my 'free subscription' expired after 2 weeks (nearly a year ago) and the cheeky sods were debiting my account under their big brothers name of Microsoft totalling nearly £100!! Alas there was silly old me, thinking I was paying for just an Xbox subscription but on no, I was paying for both because I have lots of money to throw away you understand!?. My point is, yes I agree, it was foolish of me to not be more observant of my hard earned cash but, before you sign up (which i didn't nor even want a free bloody trial) be aware that no humans actually exist to speak to when you have a problem, they'll be rude and arrogant on their online chat and won't give you a refund! Stitched up like a kipper. So beware of their greediness and goodluck choosing a music provider - Zune (the modern day highway man of the world wide wibble) suck quite frankly and Microsoft should be ashamed of themselves for representing such a shambles!!
07
Nov
02
Nov
Posted by lawhun_c
I have been getting charged 9.99 a month on my credit card and cannot figure out what this is for. I don't know where to go to get this canceled. The charge reoccurs every month on the 27 and I cannot figure out where or why I am getting charged for this. The bank is also telling me they cant find a phone number or anything, I will have to cancel my card.
16
Oct
16
Oct
Posted by LINNE
OMG, WHAT A FRICKIN SCAM. SIGNED UP FOR 1.00 FREE MONTH OF XBOX LIVE. CANCELLED XBOX LIVE. XBOX LIVE GAVE MY ACCOUNT INFORMATION TO ZUNE. ZUNE TOOK MONEY OUT OF MY ACCT FOR SEVERAL MONTHS. HAVE SPENT 4 HOURS ALREADY TRYING TO GET MY MONEY BACK. CAN'T CALL NO NUMBER. XBOX LIVE SAYS THEY ARE NOT AFFILIATED LIE!!! WHY AREN'T THESE PEOPLE HELD ACCOUNTABLE. ANYBODY HAVE AN IDEA OF WHERE I CAN GO TO REPORT THESE PEOPLE
12
Oct
Posted by Anonymous
Zune is appalling! Taking unauthorised money month by month. tried to cancel (what a joke) nothing but obstacles. Microsoft say no telephone phone number for Zune customer services. On line attempts to cancel ask for unknown details and do not acknowledge e-mail sending address. NOTHING BUT A CON.
SUGGEST THAT OTHER SUFFERERS CONTACT THEIR CREDIT CARD COMPANY TO PUT A STOP TO THE PAYMENTS
03
Oct
Posted by Anonymous
Called 800-386-5550, answered a few acount info questions, was put on hold but promised a case number, which I got. Was told offices are closed (12:23am), understandable. Was given a number to call after 8 or 9 am can't remember which.
Will try tomorrow! Hope this helps someone! Gooo luck everyone!
P :)
25
Sep
Posted by Anonymous
My MINOR son, age 16, signed up for the free trial offer on Xbox appx 6 mos ago. My credit card info was listed with Xbox. My son has not used Zune since. I have been charged $9.99 for appx. 6 months for nothing! Credit card company told me to contact Zune; CAN NEVER GET THROUGH. I will now contact Better Business Bureau and Attorney General. What a scam!
28
Aug
02
Aug
Posted by ScoreyS
I do have a problem with Zune as well.
I clicked on the trial for 14 days and I saw that I will be charge after that. I immidiatly wanted to cancelled..Follow the step and it's asking for me a code that being send to another email adress than mine? seriously this is b&*?sh*t.
I sent a email to their support 3 days a go and still have no feedback..Anybody where I can find a phone number to reach them ?
I do look like a big scam to me..not impress
29
Jul
Posted by tiffylilly7
omg i have just spent 2 hours trying to getmy money back from them and u will never believe the answer. apparently according to xbox ,zune is part of the microsoft set up we all download . xbox has no control over this and cant reinburse but can cancel it for u. they have no control over who takes our money and we unknowingly have walked into a very expensive trap and zune is reaping the benefits of our loyalty to xbox live.
