Xbox customer service videos
Find videos from other Xbox customers detailing what they experienced when contacting customer service or technical support.
Xbox customer has lengthy call with their technical support concerning an Xbox that has repeatedly broken. (expletive at end of recording)
A customer tries in vain to reach Xbox customer support. A good look at a ridiculously unhelpful IVR. While the call sounds like a prank, it still shows how hard it is to reach a person.