Posted by Anonymous
Sad experience - Have been a customer for over 3 years and never had any issue paying my bill on time. Recently my credit card was compromised and I am awaiting the arrival of my new one. 10 days after my automatic payment was due the service was suspended! I was charged a $25 fee for being suspended. Vocalocity charges 1 month in advance so it's not as though I was actually "late" on my payment. I had even phoned at the time my card was compromised to inform them there would be a delay. When I phoned to reconnect they charged me an additional $25 recconect fee and explained simply that there was nothing they could do as the entire system is automated and they do not take into concideration how long you have been a customer who has never been in arrears.
When I explained that even though I was recconecting my service I plan to search for an alternate provider who can trust me as I them they did not even try to win my business. Guess they got a card number from me and thats all they cared about. I will have to pay another fee when I choose to end the service.
All ecential services here in Canada give you a one month grace before cutting you off. In fact I believe it is illegal for them not to.