Posted by Renva
I placed an order on Oct. 7th. I have not received it nor have I heard from you.
I would like to know if my order will be sent and if so, when.
I am ready to cancel the order and look elsewhere.
Troy-Bilt customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Troy-Bilt.
15
Nov
08
Jun
Posted by Ray Jernigan
purchased an item yesterday but did not get order confirmation number. I assumed the order did not go through so I ordered again, still no confirmation. Decided to try today. Checked with my bank and both orders were being processed for payment.
Now that I want to correct the problem, I can't talk to anyone at Troy Built. Have called 7 times this morning and have been put on hold and then was hung up on every time.
Troy Built customer service is the worst I have ever seen. The customer is not important to this company.
i will never but anything else from this company and i will tell all of my friends not to do business with TROY BUILT.
03
Jan
01
Dec
Posted by Anonymous
Do not buy a Troybuilt Snowblower!!!
Bought local in 12/19. LL Green Hardware in Hailey, Idaho. Paid $1300.
Won't start this year. Spent an hour on hold, then an hour with phone troubleshooter. Still won't start.
Troybuilt says there is NO WARRANTY. We have to wait 4 weeks for the factory authorized repair shop to take a look at it.
Bummer.
Should have gone to COSTCO.
20
Oct
29
Jul
Posted by Troy-BiLT
Trying to get your organization to send my 12 V jump Starter I have been trying to contact the corporate office I've been trying to contact customer support I have been unsuccessful my email address Terry [email protected] please contact me I Purchased my edger 2011 model number TB515EC )(serial number 1H12 0DK1343 ) item number 25C -515-966 i'm in the United States Marine Corps special forces I've been over Kuwait nine years just need some assistance and leader ship to jumpstart it is what I'm trying to collect 12 v battery for my edger your organization never did send it
17
Sep
Posted by Les
Hi I just purchased your flex engine. The one attachment I wanted to purchase with this is the aerator. Why is this the only attachment that is not available through you on line? I just left my Lowe's store and they don't have any available. So why is this the one attachment that I have to seek out from various retailers hoping I'm successful.
29
Aug
Posted by Anonymous
I have owned two troybuilt mowers...lawn mower burns oil & ruins sparkplugs in one mowing. They are covered in black.Didn't know what was wrong til a couple seasons into mowing with it. Starts hard & have to clean plug each mowing ! My new t.v. 30 r already had drive belt break in 14 months of owning. Repair shop said belt guide broke. They r waiting for guide to come in a wk. later. Not happy ...it looks brand new because I take good care of my mowers.
20
Aug
Posted by Anonymous
Can your company build a smaller lawnmower that's about 1.5 inches to 2 inches in size. I have purchased a Troy Built Bronco, a Pony, and a 21 inch self-propelled but no can give me a good close cut' along my fence line. I also have an area that's just 4' wide and 2 1/2' wide that is difficult to cut. Please, design a smaller lawnmower that can give a better cut along the fence line!!!
07
Aug
Posted by Larry
I to am very unhappy with Troy-bilt & there side kick in CRIME Lowes Bought A new troy-bOtch in may 2018 used it twice and the spindle froze up supposed to have 2yr warranty NOT according to troy-biOch those are classified as wear. Try to get any thing done is like pulling hen's teeth. 4 day's I've tried but all they do is pass the buck..If you want JUNK just shop LOWES and TROY-B0TCH
23
Jul
14
Jul
Posted by Jim
Purchased a power washer less than a year ago. Used 2 times. Stored with no gas and inside. Would not crank this year. Took iit back to Lowe's in cookeville Tn. Where I purchased july 17 2017. They sent it off when I picked it up it was 92.00. 62 dollars labor 10.00 parts. Said they cleaned the carberator. 20 dollars for pick up. They sent to my Juliet Tn. 50 miles from cookeville. Used 2 times stored in side like you are supppse to do. Very disappointed in Troy Bilyeu product and really pissed at Lowe's. I am sure this will fall on deaf ears. Your company has a problem. Feel free to get I touch with me.. jim
09
Jul
Posted by Brenda
When I bought my weed eater I thought I was getting a top of the line 4 cycle weed eater instead I got a piece of junk pull chord with plastic parts lasted 3 times ive went through 2 electric starts this year that you put on drill if you can get it to crunk runs good Thats why when I replaced riding lawn mower bought another brand will never own another troy bilt
19
Jun
30
May
Posted by Anonymous
This company is a joke.We purchased a power washer two years ago.We used it once to remove paint from a deck.We stored in a DRY shed.We brought it out this year to scoure the deck again.It wouldn't start.Long story short.We finally got it started,it ran for a half hr..I decided to check the gas.It needed some.I shut it off and put gas in it.It wouldn't start back up.Today 5/30/18 I got it started,it ran for maybe 10min..It stoped and now it won't start again.
24
May
Posted by Anonymous
Bought this Troybilt piece of junk on March 16, 2018. Belt came off. It was past 30 days, so I was on my own. It was just 60 days. Now I have to pay for having the belt put on. Cannot find an email address to send complaint. Oh hold forever for service. Do no buy Troybilt!! Talked with several employees at local post office who are calling Troybilt a piece of crap
05
May
Posted by Marcia
I Bought A Troy Bilt Riding Lawnmower Have Had Nothing But Trouble With It The Spindles You Have To Replace Every Year I Will Never Buy Another Troy Bilt Riding Lawnmower I Hope Who Ever Reads The Comments Will Be Really Listening Also Was Wondering If Troy Bilt Does This So They Can Make Money On All The Parts They Have To Sell To The Dummies That Bought A Troy Bilt Rider
15
Feb
Posted by Emeralds
My 76 year old mother purchased a Troy built power washer August 20, 2017. It was already put together when purchased. She used it one time and now it no longer works. We took it back to Lowe's in Texas City, TX, Store #28. Lowe's sent the power washer out to be repaired because when she attempted to utilize it again, the power washer would not start. Yesterday, February 12, 2018 my mother received a call from Darryl at Alta Quip, out of Louisiana stating, the power washer was missing clips from the billboard, the oil was dirty, corrosion internally/carborator and needed a new spark plug because the one that was in there was corroded. He also said there was fuel left in the fuel tank. We contacted Troy Built on today, February 13, because they are the manufactor of the power washer and explained what the repair tech stated was wrong with the power washer, she Darneisha asked for photos. She initially seemed as though she was trying to turn a negative situation into a positive one and yet it did not turn out that way. I continued to explain to her, there was no gas in the power washer, there was no gas remaining in the fuel tank, the washer was dry when attempting to use it again. The oil should not be dirty as it was only used once. I was then directed to Austin Ready Repair in Austin Texas, spoke with Paul and was told the same thing. I told him we were not going to be paying for the repairs, because it should not be in that condition after one use and they should just send it back to Lowe's. I was instructed I needed to contact Lowe's Service Advantage (1-888-775-6937) by the way I had to Google the correct number because he gave me a false number (866-549-4821) that doesn't work. Finally I spoke with Edwin there and he was no help, I asked that the power washer be returned to the Lowe's in Texas City and he continued to attempt to have my mother pay for the repairs before it was returned to the store. I told him they were taking advantage of my mother because she was of age and a female. Her brother was the one who used it to wash her house down. I contacted him and all necessary steps for maintenance were done. She my daughter attempted to use it on January 29th of this year, it would not start which warranted the return to Lowe's on the 30th of January. The spark plug was not corroded, there was now fuel in the fuel tank as it was drained before Lowe's would accept it. Now they are saying the warranty will not cover something that was clearly defective when purchased. All I want is for my mother to get the money back/returned to her Lowe's credit card. She wants to purchase another one from Sears.
Worthless company, fails to honor warranty, sells defective merchandise. Does not want to help the customer. Why do you sell defective merchandise to customers, it breaks down and you blame the consumer. I pray that you take back that piece of � crappy merchandise and honor the warranty.
15
Feb
Posted by Jstarkey
About 3 years ago I purchased a trimmer/edger with tiller attachment,and a mower..mower won't stay running and trimmer leaks oil and fuel creating a fire hazard...$700.00 worth of equipment useless...Troy used to make good products not the case anymore...called customer service..in short said I'm S.O.L...thanks Troy built..I hope you spend my hard earned money wisely...
20
Nov
Posted by Rocky Fjord
Owner of a 2600 pressure washer, 020208. It quit pumping. I finally pulled pump and ordered a replacement. Then I couldn't find the spline key that holds pump mechanism to engine shaft.
I had a hunch and disassembled pump to find the key inside the pump. The key had slid till it scoured against the seal. Finally the key got caught and punched through the seal, which killed the pump. An obvious engineering defect that should have obviated the problem. Now I look into the new pump just acquired, and the same danger is still extant. The key could move toward the seal, and nothing to inhibit it from working its way into rubbing against seal.
There is even a slot cut in ring which would enable key to get lodged in there, since the key
spline does not fit tight as a key should. The old key had a 45 degree angle and burrs on it as it had scoured against seal for a long time till very sharp edge punched through seal.
What's needed here for a compensatory fix, is a key not precisely 3/16x3/16 but larger on one
end, so it will tighten between shaft and collar of pump. May have to file a bar to fit right. If anyone from Troy built reads this, please forward to engineering. I can send the parts if they want to see what happened.
21
Oct
Posted by Kyle
I purchased a troy bilt 28"self propelled mower in October 2016. It has been a complete pain in the butt. The spur gears have been replaced 3 times, the whole rear axle assembly has been replaced, the drive cable broke, the top cover blew off driving down the road. It spent a total of 2 months this summer alone in the shop. Yet, I looked at it again today, the axle is walking out the left side of the mower again. I dont recommend buying this mower.
17
Sep
Posted by Anonymous
I have a 42"riding mower.the cable connection for the mower deck keeps coming off it is almost impossible to get it back on.itake the battery out and access the cable to get it back on the lever. Why didn't this link have a keeper to keep it from coming off.
I am very frustrated.im 74 years old.it is not easy getting down and working for two hours trying to hook it back.
14
Sep
Posted by Anonymous
Around May or June of 20017, I purchased a Troy Built grass trimmer from Lowe's Hardware.
When I took it home to use it I discovered the pull start did not function properly. It
would catch just enough to start. I used it a few times only to have the line spool shear
off. What happened to the Troy Built quality your company boasted about and seemed to be so
proud of ????
I FEEL FOOLISH FOR HAVING bought this product!!
07
Aug
Posted by Anonymous
I have owned a Troy bilt TB110 push mower for a little more than a year. This is the worst tool of any kind ive ever owned. I have probably used it 5 or 6 times, and had it back to Lowes twice.Im 56 and have been mowing lawns since I was 8. This machine has been babied and used only on well manicured lawns. Any time it sits for any short or long length of time, it wont start. This last time, they kept it 3 weeks and tried to charge me 80.00 for repairs saying the machine was damaged and a part was missing. I am an honest man and dont appreciate being accused of such BS. Since I have have been having to do with out it, Ive had to borrow my mothers 1987 Murray 3.5 hp mower, and load it in my truck and bring it here. I check the oil, fill it with non ethanol gas, choke it, and it cranks and cuts perfectly. Wow! One pull technology.
