Read the reviews below to see the experience other people have had when dealing with customer service from The Gap.
i've shopped at Gap for 40 yrs and today's experience was extremely disappointing. the music was so loud in the mandeville,la. store that i commented, only to receive a remark from a salesperson that " it keeps her awake". this was at noon on a tuesday. my husband had to leave and 30 minutes later my ears still feel the effects. so disappointing after many years of only pleasant experiences.
I clicked on the headline story "GAP pulls Ad Called "Racist", Apologizes to Critics"
My first reaction to this is, You have got to be joking! I have studied this Ad and have tried my best to find even one small trace of suggested racism, but I cannot because it's just not there! And the fact that GAP so quickly pulled this Ad based on offended "critics"??, and then apologized for it, offends me!! Accommodating overly sensitive african Americans, who are obviously in search of anything they can use to prompt a reaction such as pulling an Ad, is exactly why there's no end to this.....there will be something else, then something else after this, because one can look so hard at nothing until they make themselves see what they want to see! When you accommodate this insanely ridiculous suggestion, you should prepare to continue doing so! You have passed the test GAP! You're so worried about losing a dollar from African Americans that you just lost several from white Americans like myself.
the services i have received from your card servicces are horrible i apply for your acct in dec 2015 its now feb 2016 and i never received my gap card everytime i call card services they promise 10 days i will receive cards its been 70 days no card please help frustrated customer
I shop at the gap often, at least once each season but recently I've had to relocate to upstate ny from Charlotte nc. The gaps I'm used to have always been accommodating clean friendly guarantee quality...But not at the CrossGates mall outside of Albany N.Y.. With sales clerks being incredibly demeaning and rolling their eyes at my 2yr old and doing nothing to assist me in anyway during every visit. Once they left a security pin on a new sweater .When I took it back ( 15miles from
my home) I asked to see a manager the clerk said" he could handle it"????....seriously? ????
Well after I corrected him it took 15minutes to get an assistant manager over to say she was sorry and give me a 4$ refund.....that's right 4$????....I'll never return to that gap again.
I have not shopped at the Gap, Old Navy,etc.,because of a recent PETA video showing
live angora rabbits having their fur torn off. The rabbits are screaming in pain.
They are tossed back into filthy cages,
often so traumatized and in such agonizing pain
they cannot eat or drink.
Please don't support retailers that subject
defenseless animals to horrific acts of
cruelty.
I was shopping with my daughter at the Wellseley GAP and I felt so welcomed. One sales associate Teyeanna she was very nice and she listened to what I wanted and suggested a few things to me. Overall my experience with her in the fitting room was awesome and I just wanted the management to know how great of a sales person she is. I will return to see her!
All I want, is some clothes, that freaking fit me, here in Greenville, Texas! these stores here in Greenville, Texas, are for crap! Greenville, Texas clothing stores, Are crap! and the spooky butt Mall here in Greenville, Texas, is so empty, that even freaking Ghosts, don't shop there! yes, the Mall here in Greenville, Texas, is SO Empty, that even Ghosts, don't freaking shop there! the Greenville, Texas Mall, is a sad joke. the Greenville, Texas Mall, really IS a sad joke! and the Mall here in Greenville, Texas, is just spooky! as I already said: I just want some Clothes that FIT me here in Greenville, Texas!
I don't have a problem with the phone operators, but have a terrible problem with whoever manages your credit card operation. First of all, i signed up for paperless billing. However, i don't think I have ever received an email saying my bill was waiting to be paid. This went on for the months of July and August. After i received notice from your bill collector that I had a past due bill and they referred me to your website, i found the July bill + late fees for 2 months of $25 + interest. I have asked for bills in paper because I fear I will not receive an email notice again. My next step will be to cancel the card - it's TOO COMPLICATED!!! I too really object to your phone tree - it takes at least 5 minutes and a lot of frustration to finally reach a live person.
I am also disgusted with your greeting starting out the call telling me how much credit i have left on my card, rather than getting down to the business of paying my bill. What are the chances of my wanting something else when the recorded message already lists every service under the sun i could be calling aboutCFVI without including paying my bill.
I am disgusted. Did not receive my new card are a report of a lost card due to your error in mailing. MAde a purchase yesterday in store with them calling in. Received a bill on-line. unable to GAP. Had a great difficulty getting to a live person...15 minutes. Once connected unable to get me account information to pay on-line. Spent over 30 minutes and could not pay. A loyal customer is very aggrevated and disappointed with the service. Will not be happy with a late charge!!
I called Gap today to pay off a balance and they referred me to 1-800-887-1198 ex: 3900 to pay with a check without a $15.00 service fee. I called this number and a man answered the extension line. I mentioned I needed to pay off a balance and he began verbally screaming at me and told me I have the wrong number and he hung up on me.
I called back and the same guy answered the phone and I said is this 1-800-887-1198? Apparently I said the wrong statement. He began by saying " is this the same lady who just called". I said yes. He told me to learn how to dail a number correctly and that I was wrong. He slammed the phone done! I was so upset this his conduct and feel it is so important to let others know. I called Gap back and they connected me to the complaint center. I spoke to a man named Rick and he was going to review the recording!
I am sure he will be mortified to learn that costumes are being abused verbally by their hired staff!!
The customer service for the Gap Visa card is appalling. Someone stole my card number and put a $450 charge at WalMart on the card - and I got treated like the criminal! I was told that if I didn't close the account, I would be responsible for further fraudulent charges. So I closed the account and then was told that it would be 7 to 10 business days before I got a new card. I said that I wanted the card sent overnight. And you know what the Gap people said? Drop dead.
Agree! NEVER apply a GapCard ever!! I applied a new one when I went shopping and the card was NEVER delivered to me. And suddenly, two months later, I received a bill with a charge plus late fee charge and interest. I've tried to call to the customer service several times but never got a chance to speak to the manager. I also emailed to [email protected] but haven't got any response yet!! The only phone call I received from GAP is a WARNING call from machine about late my payment!! (which I am not supposed to pay!!!)
The Gap credit collectors from 888-248-3182 call me 3,4,5,6, sometimes 7 times a day. I called them a month ago to tell them i'm not the person they are looking for. I do not have a GAP credit card and have NEVER HAD one. the woman said it would take a few hours to be removed from the call list. that was a month ago!! and they are still calling me multiple times a day. i am on the phone with them right now talking to someone by the name of Adam Williams who also said he has removed me from the system. I asked to speak to a manager and am now on hold - we'll see how long they keep me on hold...its already been 19 minutes.
Ireceived a birthday coupon and since I do not have a Gap close to my home used it when I was out of town. There was an advertisement of 30% of fleece hats and scarfs and other selected flece. I took a seatshirt and the salesperrson said it was on sale then when she checked she said no it wasn't, the display was very mis leading.
Upon checking out the clerk made a few errors which I caught and when the final sale amout came it was wrong and she said no it was correct. I had people waiting so I left. When we were on the road I stared to go over my receipt amd found out she didn"t give me the 30% off that I was suppose to get but did give me the 25% for my birthday so we stopped at the Gap 45 minutes from my home. The gentleman credited the 30% but charged me double for and item. So now, since I have no gap closer, I have to drive 45mins back to the Gap and get it cleared up. Basically the 25% I received for my birthday is used on gas. I realize mistakes happen but this is alittle much;
I wasn't very thrilled with the "customer service" I received when speaking to an outsourced representative regarding my Visa account. The other comments have helped me decide: I am done with Gap Visa & the Gap store. Courtesy, appreciating customer loyalty & keeping jobs in America are much more important than "Gap Rewards!"
I was appalled by the experience I had with the Gap's customer service department. I had a $19.00 charge on my credit card that turned into $78.00 after interest and fees. It took me close to 1 hour to actually speak to someone in customer service in the US. Once your account goes into collection, they route you to an offshore outsourced collections department (most do NOT speak english). After one hour my dispute was resolved. This card is more hassle than what it's worth. I am going to use my Amex card regardless of the point potential, just NOT worth the aggrevation.
At Wantagh Gap last night..after shopping and holding two armfuls of clothes, I was told by a customer that the machines were not accepting credit cards. When I asked the clerk if any cards were usable, she rudely said "No" and that was it. she had an attitude like I was the one who broke the computer. She should have explained to people waiting on line, since the line was fulled b/c of the sale. Today, I realize I lost the 40% off and could have put the clothes on hold. I just got a gap credit card last month, and I'm disappointed already. Thank you. I understand greatly that computers break down but employees should always be courteous and helpful. I'm Janice Bevilacqua, 1161 Vollkommer Place, North Bellmore, New York 11710. The Gap store is on Wantagh Avenue, New York
Why call it Custome Service - call it Customer Con. Was told my card did not exist anymore - opened a new one had not idea it as a Visa GAP I did not want - somehow my old account DOES exist and payment was posted to it and not the VISA account. Multitudes of outsourced personelle w/bad canned speaches and not real power are hounding me for payments, late fees, then they say they see the mistake and it will be changed and statement after statement shows my credit going down the tubes... I assure you that when this matter is cleared up - I will not do businees w/GAP again - their prices are high for the quality they put out - they get people in on fantastic sales but in the end neither the clothing, shopping experience or this one is worth it...
GAP can't be topped for abuse of their GAP Card holders. Here's their latest tactic - send your longtime loyal customers their billing statements right AT Christmas and then, if they haven't paid the bill by the 5th of January, there's a big, fat LATE CHARGE! I tell ya! - they are so creative! I encourage my family TO NEVER SHOP AT GAP....THEY HAVE NO CONCEPT OF CUSTOMER SERVICE! (CREDO phone service charges NO LATE FEES if you pay late - ever...how about THAT GAP stoogies?!)
