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I don't have a problem with the phone operators, but have a terrible problem with whoever manages your credit card operation. First of all, i signed up for paperless billing. However, i don't think I have ever received an email saying my bill was waiting to be paid. This went on for the months of July and August. After i received notice from your bill collector that I had a past due bill and they referred me to your website, i found the July bill + late fees for 2 months of $25 + interest. I have asked for bills in paper because I fear I will not receive an email notice again. My next step will be to cancel the card - it's TOO COMPLICATED!!! I too really object to your phone tree - it takes at least 5 minutes and a lot of frustration to finally reach a live person.

I am also disgusted with your greeting starting out the call telling me how much credit i have left on my card, rather than getting down to the business of paying my bill. What are the chances of my wanting something else when the recorded message already lists every service under the sun i could be calling aboutCFVI without including paying my bill.


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