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I called Gap today to pay off a balance and they referred me to 1-800-887-1198 ex: 3900 to pay with a check without a $15.00 service fee. I called this number and a man answered the extension line. I mentioned I needed to pay off a balance and he began verbally screaming at me and told me I have the wrong number and he hung up on me.
I called back and the same guy answered the phone and I said is this 1-800-887-1198? Apparently I said the wrong statement. He began by saying " is this the same lady who just called". I said yes. He told me to learn how to dail a number correctly and that I was wrong. He slammed the phone done! I was so upset this his conduct and feel it is so important to let others know. I called Gap back and they connected me to the complaint center. I spoke to a man named Rick and he was going to review the recording!
I am sure he will be mortified to learn that costumes are being abused verbally by their hired staff!!


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