Posted by cindy
The worst! I was o hold for 45 min, then dropped. Called back on hold for over 40 min, then dropped. I am so frustrated a need a document to close escrow and cannot re!ach ANYONE there~ I will never use this bank again
TCF Bank customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from TCF Bank.
17
Aug
12
Oct
06
Oct
Posted by Anonymous
You locked my account. I missed my plane to get to my sick mothers bedside. Im driving in heavy rain from Minneapolis, MN to Kansas City Missouri. The least you do is authorize so that I can fill my gas tank. If My mothers dies before I get to Kansas City Missouri i willgo to every news channel in the Minneapolis MN area and tell them what your bank has done. I called in several hours ago when I found out my account was locked and received absolutly NO help.
19
Jul
Posted by Anonymous
Getting up set with new manager
Ready to shop somewhere else
For better service with banking.
Can't stand bulling that what it
Feels like dealing with her
Sorry not acceptable. !!!!
Ecorse rd Taylor mi
Over getting paper work copys
Your loss I will take the 62 thousand
Plus else where and since I'm signed
Up for oil on my land to start
Drilling soon that will go to
Over once a year paper work
That you want to charge me fifty
Dollars for my number
07
Jun
27
Jan
29
Sep
20
Sep
Posted by krista
i recently lost my debit card so i sent a notarized letter to a tcf manager at 26 madison st in chicago and i still havent got a response,debit card or access to my money when will i see results? i live in columbus ohio not chicago. and i cant just walk into a tcf branch to talk to anyone. sincerely krista romano frye
13
Apr
Posted by Anonymous
Like to leave a comment about a few of your employees at the bank at Milwaukee and Sawyer in Chicago Illinois supervisor and manager and your tellers at that particular branch the young man's a supervisor and a woman the manager and two women tellers one younger one older just like to say they are very nice people the supervisor manager of very intelligent very friendly the bank tellers were very friendly very Cooperative I would you a large sum of money from my account to make some much-needed repairs on my home and may need this help again very soon and some more work and I just like to say they were very helpful very kind it made it very easy for me I'm sorry I can't remember their names I can describe them for you but I would like to commend them and I would like you to let them know a pleasant and easy that made that for me so please command the nice man who was the supervisor the bank manager and let her know that she is great tellers there it was a pleasure doing business with him and maybe doing it again very soon so please let them know thank you very much my name is Dominic Mancini you can reach me for follow up to my comments if u wish so thank u again and thank these employees
26
Mar
12
Aug
Posted by Stuck Up Twice
Vultures. I opened two accounts and never bounced a check or had any problems. One acct was for my teen who withdrew money from a drive thru ATM, put her card in the arm rest and a girl who was riding with her and friends to a party saw her put in her PIN & stole the card. I noticed one night while checking balances that my teen had $1800 in her account called the bank right away. Long story short, TCF allowed someone to deposit an out of state bogus check in my teens acct then allowed 2 ATM withdrawal on the check before it cleared $700 worth. I was told it was a service to me as a customer but they collected a hefty fee for the transaction. Now we are stuck paying it off...good lesson for teen and I, but bad bank practices leave unsuspecting customers vunerable to this type of stuff.
25
Jun
Posted by Anonymous
Worst bank ever. They have a license to steal money and they do a good job at that. Their customer service are like robots. Sorry cant help you or Im trying to help you but there is nothing I can do. Is all you get. Ask to speak to someone else they won't let you. The reason they offer free checking is because they rob you of your money and always have a good excuse. DO NOT BANK HERE. WORST EVER.
04
Apr
Posted by Anonymous
The new Saturday hours at Cub Foods Buffalo TCF Bank are not convenient. I have been a TCF for 18 years and the reason I joined was for the extended days/hours. Please change them back to 9:00am. I also want to mention that several other people were waiting for it to open up. Clearly not customer focused. Thank you!
12
Feb
Posted by Kaiesha
So i called customer care because i recently discovered that a account was opened by my now ex husband while i was deployed and it has been placed in collections for $250.00. I called to find out what type of identification or signatures are used to open an account and add me to an account while deployed and also how it would be placed on my credit without me ever putting my personal information on the account. I was told he he had or has any type of deployment documentation that a spouse can be added all that is needed is that documentation and a paper proving relationship. This is not a good policy and is now affecting my career with the military. I dont recommend this bank at all for any military personnel. DONT DO IT. Because now do to their loose policies i have to now pay money i never owed to a bank i never was a account holder with. VERY UNHAPPY
19
Nov
Posted by Anonymous
Can I request that you give people access to their direct deposit money who get paid on Friday, Nov. 28, 2014. I never get to shop because you use the excuse because of the holiday money is posted the next business day which is Monday. I know it is the bank's (TCF) purogative. So please have consideration on you customers. Thank you!
14
Nov
24
Sep
Posted by Rob
i have just come back from the tcf mpls new brighton blvd location. I first stopped by at 9 am to collect for services rendered with a affidavit of collection. Atfer waiting 20 min i was asked to leave my number and they would call me back when they have an answer.I am a funeral director and collect assets in this manner many times a year. I left the death certificate a copy of my bill and the affidavit of collection. 3 hours later I returned to your branch only to be told that they will not help me because there is no way for them to know if there are any surviving family members.
It doesn't matter if there was because I have fullfilled the legal requirements to collect from her estate.
The problem is only escalated because Mrs. Bender Acct # 68527o4380 has no family that we the funeral home that handled her services know of. She was burried by county assistance that willnot pay us anything untill we can provide a bank statement from you (that the county has already informed me has no money in).
I personally close accounts at wells fargo and US bank several times a year with minimal difficulty. Everytime I go to tcf I run into this problem. This is the main reason why my company will not consider banking at your firm. I would appreciate it if somebody who knows the laws regarding affidavits could educate your bankers and someone could call me back so I could get the statement I need to close Mrs. Benders account.
Robert Hunt
Owner
05
Sep
Posted by Anonymous
HORRIBLE PHONE CUSTOMER SERVICE!!! We needed to take care of something you can ONLY do by calling the number on the back of the card. What a joke. Call 1, hung up after 45 minutes, call 2, hung up after 15 minutes, 3rd call still no answer after 20 minutes....guess what, still haven't got through to anyone with 3 more calls. Glad my card wasn't stolen.
26
