Skype customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Skype.

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Viewing Skype customer service reviews 26 - 50 out of 600
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19
Mar

Posted by Barbara


on 3/19/15 at 2:49PM

I just tried to email the above Skype email address regarding closing my recently deceased father's account, and an auto-responder was emailed back: "Thanks for contacting Skype.This e-mail message cannot be delivered because the e-mail address is no longer valid. For support please click here." And 'here', takes me right back to their website which gets me NOwhere again! No way to get a hold of them and stop their monthly billing on his account (until we close his accounts). What a shoddy company!!!

12
Mar

Posted by Anonymous


on 3/12/15 at 1:14PM

Am frustrated with skype for taking money from my account unauthorized. This happened feb and now march. I was not successful in getting someone to talk to. I search and got an option to stop it but it still continues.

02
Mar

Posted by Anonymous


on 3/2/15 at 1:51PM

our Skype account credit card has run out. When I triedm to go on line I could not rremember my password. I went through the instructions (i.e , I sent my email). I was told I was sent an email with password info. I never received it. I went through this a number of times.

27
Feb

Posted by Anonymous


on 2/27/15 at 8:29AM

I need a new password and you have a defunct email for me.

My user name is and my email is

SEnd me instructions or a new password.

I need this Skype as I am overseas and your lack of reachability is really pissing me off.

Thanks

Mark Lyons

18
Feb

Posted by Craig3595


on 2/18/15 at 10:32AM

I'm using Skype on my I pad have been for years. I went in today to use it put I'm my skype name and pass it came back with we did not recognize your skype name & password

11
Feb

Posted by Anonymous


on 2/11/15 at 12:52PM

Customer Service review: WHAT CUSTOMER SERVICE?? The Skype website did not allow me to enter into the page to request a cancel and refund! No phone number could easily be found and when my credit card company found one, it was not working. This site is not user friendly and especially for senior citizens like me. All I want is out of Skype. I want to cancel two accounts that have never been used and I want my $20 refund!! NEVER AGAIN will I do Skype or recommend it to anyone!! They say I have 15 days to recover my refund, how in the world can I do that! This makes me angry and very frustrated. They basically have no customer support.

10
Feb

Posted by Anonymous


on 2/10/15 at 8:20PM

Can anyone tell me why although I have purchase the one monthy free option for Unlimited World and this is confirmed on my Accounts page, when I try to make a call to moble or landline Skype tell me to purchase a subscription

07
Feb

Posted by patricia


on 2/7/15 at 10:21AM

I have been given this Skype thing by some one that said they were from TalkTalk and my pc have lots wrong with it and she needed to fix it and that TalkTalk owed me a refund of £185.00 , Well like a fool I fell for it and was very upset when she brought my bank details up, to cut a long story short i now have stopped the £14.99 that has come out of my bank and I need Skype to know this ,I need to talk to them so can they contact me please

06
Feb

Posted by Sandra


on 2/6/15 at 6:26AM

I've been going round in circles trying to get a Skype credit refund after my account was suspended last month. The only way you can get a refund, apparently, is to log in to your account, but the reason I want a refund is because I'm locked out of my account. Catch-22.

The reason my account was suspended, BTW, was because I mis-typed my password (once) while trying to log in and the only way it could be re-activated was by answering a multitude of questions, such as 'what was your email address when you first registered with Skype?', 'what was the number of the credit card you used when you first registered?' 'what month and year did you first register with Skype?'

I really don't know how they expect ordinary people to remember these sorts of details. I've been using Skype for about ten years now and have moved house four times and changed countries , bank accounts and computers during that time, and I don't keep a record of every online activity.

I'm quite okay with no longer using Skype and am happy to abandon the account rather than expend any more time on jumping through their impossible hoops, but that seems to mean that I also have to abandon my Skype credit, with doesn't seem fair.

I'm getting very sick of large tech companies that don't publish telephone numbers and seem to have no proper customer services/complaints departments. Skype isn't the only guilty party in this regard - Adobe's the same. They publish no information about their inner corporate workings - names of departments, names of heads of departments, etc - and NO PHONE NUMBERS. I believe they only publish the address of their corporate headquarters because they're obliged to by law.

These monolithic companies are disempowering us by hiding behind the anonymity of purely online 'support' services manned by people who have no decision-making powers and are driven by algorithms.

26
Jan

Posted by Anonymous


on 1/26/15 at 3:21PM

Skype has automatically renewed my account without authorisation which is totally unacceptable, particularly as if they checked my usage I have only used it once when I first registered and the service was so poor I never used it again. m Disgraceful service....a rip off. If Skype do not refund me on request I will take the matter further.

26
Jan

Posted by Janet.ball.77


on 1/26/15 at 2:04PM

Want my account deleted and cannot contact anyone to do this. It is a nightmare . Would someone please let me know how this can be actioned.

21
Jan

Posted by Anonymous


on 1/21/15 at 9:27PM

What is this new look (20 Jan 2015) to Skype on My laptop? Am I a businessman or a four year little girl? This update made me look around for alternatives and I must say I like the look of google. It is simply good. And I'm sure the four year olds would be just as happy with it. Yo Skype, You have the power to let us who use Skype choose the look we like! How about three looks - baby - teen - adult?

17
Jan

Posted by Justice J


on 1/17/15 at 3:45PM

Skype customer service is harder to access than the Free Masons. I've been with Skype for some years and this is the first time I've needed help and it'll probably be the last because I have Skype credit that I can't use because I can't log onto my account and I'll be damned if I'll set up another account to waste more money.
My advice to anyone is to buy an international calling card, it'll work out the same amount in the long run.
I can't comment on Friendliness or Knowledge because I didn't get to speak to anybody FAQ you all at Sykpe

11
Jan

Posted by Femi. osineye


on 1/11/15 at 9:11AM

10 pounds was taken frommy account this morning but I never got the credit and the money was not sent back to my account and I have just bought another �£10 credit again this evening and it went through please look into it and make the necessary adjustment please thanks

11
Jan

Posted by Femi. osineye


on 1/11/15 at 9:08AM

10 pounds was taken frommy account this morning but I never got the credit and the money was not sent back to my account and I have just bought another £10 credit again this evening and it went through please look into it and make the necessary adjustment please thanks

05
Jan

Posted by Anonymous


on 1/5/15 at 6:30PM

I am being billed on a credit card for skype services. This is a 'notable' monthly charge. I have a son who I believe is 'approving'/requesting/making these unauthorized charges. I have tried without success to contact someone at skype to have skype STOP billing my credit card. Hey, how in the world do u contact skype, and actually talk (voice) or chat (online) with an authorized representative when u do not have a paid account with skype yourself? Wow, what a 'racket' this is. To have a service such as this and now enable people to make contact with the organization to resolve issues is truly a travesty. It represents the epitome of what matters in America: Money, nothing more!

02
Jan

Posted by Anonymous


on 1/2/15 at 12:16AM

Need to contact Skype they have my old e mail address and I can't remember password to change details Skype help page very unhelpful

22
Dec

Posted by shanks


on 12/22/14 at 2:55PM

Hi kindly plz help me I lost my username and password and how I can get both kindly reply me plz my mobile number is and I had add to my Facebook account name shiv shankar das so plz sort my problem now

20
Dec

Posted by Anonymous


on 12/20/14 at 8:43PM

I had tried the free month to see if this would be something advantageous to me. Only Starting Nov22 - Dec 20 I was able to skype once to the person I hoped to????? It was frustrating. I had applied for an account thinking maybe this would help, but all my friends say skype is free. I just received notice that I am now being charged starting Dec 20th BUT I can't even use it? Like to speak to someone personally. Sincerely, Andi H.

17
Dec

Posted by mark


on 12/17/14 at 6:07AM

I contacted Skype re fraud on my account: had to do it by email as couldn't find a telephone no to talk to anyone. Still waiting to be contacted by them so have had to cancel my bank card to address the issue: bitterly disappointed with their customer care and the hassle they have now caused me

06
Dec

Posted by Anonymous


on 12/6/14 at 1:31PM

Im being harassed by one of your skype numbers its they refuse to quit harassing mebycalling numerous times havebeen told five times to quit calling and he continues calling im contacting the authorities about

05
Dec

Posted by Anonymous


on 12/5/14 at 11:02PM

Can U Please Chat With Me I Have Recharge With Premium Account But The Call Are Not Going To India Please Sort Out Of This Issue Thanks

30
Nov

Posted by Anonymous


on 11/30/14 at 3:58PM

I use Skype regularly and quiet enjoy. Recently l Purchased a Microsoft surface w tablet. Why am I now being told I need to pay Skype for WiFi connection I already pay for my Internet connection through my service provider. All my products connect via a wireless router

21
Nov

Posted by buruwa


on 11/21/14 at 3:20AM

I'm so disappointed.the person who came to help me 'Edinil T' go away without give the support I'm wait more than hour .

14
Nov

Posted by Anonymous


on 11/14/14 at 1:59PM

I have tried numerous times to cancel my prescription with Skype and have had no luck can someone please contact me

Viewing Skype customer service reviews 26 - 50 out of 600
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