Posted by Anonymous
skypr purposely makes it very difficult for their customers to contact them. (Or else they are just plain stupid!!)
Skype customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Skype.
20
Jul
08
Jul
Posted by Anonymous
I can't log into SKYPE!!!!! This is the message I keep receiving:
There is a problem connecting securely to this website.
The security certificate presented by this website was issued for a different website's address.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
You should close this webpage.
Recommended iconClick here to close this webpage.
More information More information
05
Jul
Posted by Anonymous
Dear Sir,
My contract with Skype was unlimited international phone calls with a fixed rate per month (I believe it was about $12-14 per month, but don't remember the exact amount). But now I found that my calls to, for example, Taiwan was actually charged by the minutes.
This is absolutely not what I expected. Would you please let me know what's the problem?
Thanks,
Pisin Chen
08
Jun
Posted by Anonymous
i dont have a skype account that i made iv never made one..so please delete the account i got an email to my to my email that my account has been suspended. I've never had a skype account..so someone must be messin around with me. Or i can call my lawyer have the police trace the Ip address and sue them and you.
31
May
Posted by Anonymous
All Of A Sudden Business Skype Began Showing Up Threw My Tool Bar. I Did Not Ask For Them And I Am Totally Confused! Cannot Find A Customer Services Support Number Phone Number Anywhere!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No Reply To 800 Phone Number Says Germany................
Is There A Customer Service United States Phone Number?????????????
12
May
30
Mar
Posted by Anonymous
This is the most helpful website I have come across in two years. I have NEVER had a Skype account. Over two years ago I received an email letting me know that my account was activated and my account had been charged. I had no clue what was going on. I called my bank, had the credit card flagged for fraud and closed and my bank reissued me a new card. I emailed Skype to let them know it was a mistake. Someone, NOT me had opened up the account and I wanted my email removed from their system and the account closed. I was told that they would do so and that I would be removed. Now, TWO years later and I'm still getting notifications about my Skype account. I have gone back and forth with customer service emails, and it has been a nightmare. Today, I got another email that said my account was being charged $38.00 for the extended US/Canada package. I was so fed up, I called the 800 number for Microsoft and spoke to a guy named John. I gave him the short version of the last two years of problems I have been having and he transferred me to a Skype representative. Again, I explained to this person what was going on and how I've NEVER signed up for Skype, nor do I want to and I want her to remove my email address from their system. She informs me that she can do that she will send me instructions on what I need to do as well as email her the email that I received from Skyp today. Turns out, this representative obviously wasn't listening to a word I was saying because she sent me instructions for SKYPE members and all the information requires a SKYPE user name and password. I am to the point where I am fed up. I reply to the email and let her know that I am not doing anything that the email has informed me to do because I don't have the information it is requiring since I am not a member. All I want her to do is remove my email from their system and NEVER contact me again. I got the email sent back to me with a message saying that my email was received in an unmonitored que and that I need to log into my SKYPE account and contact customer service. I threw my hands up in air and gave up. I have been online today looking for phone numbers or actual emails that work and this site is the only useful thing I have found. Apparently I am not the only person with a problem. I am so glad that I am NOT not have I ever been a member of SKYPE. After the last two years and the nightmare that today was, I am done with the harassment from SKYPE!
26
Mar
Posted by Anonymous
Skype are thieves!!!!! I paid $10 last night and I left a message for my brother and sister , that is all, and it tried to call them today but Skype said I had NO credit left!!!!!!!!!!! Are you kidding!!!! Theives! They have no customer service at all, so, i am out $10...! That may not be a lot but if they do this scam to thousands of people then it is a lot!! Thieves!!!
20
Feb
Posted by Baffled by their ways
Skype is totally ridiculous!! I opened my account years ago, used it for 6 months, then let it sit stagnant. A few months ago, my password was changed, and when I tried to cancel it then, was told it was suspended and I didn't know enough information to prove it was my acct. Figuring it would remain suspended, I left it, thinking not much more about it. Yesterday, I received an email saying my acct was suspended for suspicious use. Imagine my surprise when it was yet again suspended! After multiple attempts of trying to prove this is indeed my account, I am still not able to cancel it. Dealing with the supervisors are not helping either. It's almost like they are looking for a piece of information that they aren't asking you to fill out on those stupid verification forms they keep wanting you to fill out. My comment to them is...if you know you have a hacked account, why not just delete it? Does the bank keep open an account that they feel is compromised? Of course not!! Skype is a joke!! They are really causing me undo grief!!
25
Jan
Posted by don't know
For years I belonged to Free Skype but haven't used it for the past 4 or 5 years and now would like to start using it again, was given an okay re name and new password. but then it won't let me sign on as Palm Springs in the 760 area says there is no such number for me to use. WHY? and what can I do to be able to use Skype. Have tried for over an hour (wasted) and am so frustrated when it asked me questions which I couldn't answer and finally on the last question I answered I wouldn't recommend SKYPE to anyone since I am so frustrated with not being able to get on. I won't be using it often but do want to use when able.
06
Dec
17
Nov
12
Nov
12
Nov
10
Nov
Posted by Patricia
Skype is horrible and I want my account cancelled. Been through their NO CONTACT verfiication process 4 times and of course you cannot talk to anyone except by the keyboard. I want my account cancelled. They keep telling me that I do not pass their verification process and keep telling me I am a robot. I had a friend who died in 2010 and have called and talked to his sister and they have not cancelled his account either and it is still up yet he has been in the ground 5 years. His sister says that Sean was not a real person also and that since he is dead he cannot pass the verification process. Skype you are horrible BASTARDS and JERKS. All we want to do is cancel our account. Due to safety issues I do not want this account anymore and Sean set up his account and I set up my account and to tell us we are not passing the verification process. I talked to Sean's sister 4 times and she says that they want him to type in just like they want me specific information. Skype you BASTARDS Sean is DEAD. He is in the ground already. How in the hell can he do that.
They keep telling his sister and me to establish another account. Then we would have 2 accounts we do not want. Again my friend is DEAD in the ground. Please people out there who want to cancel your Skype accounts because weirdos are contacting you you cannot because of stupid and games they play that you cannot pass. They are JERKS AND BASTARDS. Skype I HATE YOUR GUTS for what you are doing to me and your customers especially the dead ones. Skype is nothing but a corporate company who are GREEDY GREEDY GREEDY GREEDY and horrible. I set up my account and why do you need all this information I did not even use to set up my account at all like my neighbors maiden name or where my next door neighbor grew up and where their kids are right now or where their ex-husbands are. You know that we will not have this information. I hate especially what you did to Sean where he cannot fight back. Please never ever never ever never ever never get an account with Skype. This is a warning. That is why the BBB is not accepting of them because they have a horrible record with the public. I hate you Skype for doing this to me. I plan to tell thousands what you did to me.
10
Oct
Posted by dinadelamoominlove
Ever since EVIL Microsoft bought out Skype, I have had tons of tech issues on my iPad like, the software disconnecting while it should be running in the background, calls not ringing but I had checked my status was ONLINE, my settings are correct (I also pay for a Skype number!) calls dropping as soon as soon as I get connected, very poor sound, and then bills for unexplained extra fees! I have spent at minimum a total of 20 hours over two weeks trying to get them to help. via online chat, where I had to keep that page open ot it dosconnect, and after waiting 22 imutes in the queue got dropped! Then when I did mant to get chat help, I was told that it was my iPad's fault! (I am very good at IT and used to admin a network and upkeep of over 30 computers). The next LONG wait chat help told me try several things then disconnect and she would call - I got NO call, nor did she even email me, but asked for it! Then on a third try, was told that even though I pay for a N America accoun AND a Skype phine numbert, only calls TO my number are free, and all calls I make to nonSkype phone numbers are charges! Their own wensite says they ARE free, plus, I was never charged before Microsoft tookover! Now my account has been somehow hacked! It demaded I login, but it would not let me login (I store the info info in the software and set it so it should automatically start up when I start my iPad) saying my account name, email or passwod did NOT exist! I desperately needed to Skype with someone last evening and went online to their site and could not find a fix, and could not get help, so I gave up and ordered another N America account at $2.99 per month to see if would tell me There already was an account with my email, but it simply took my $2.99 and sent me a welcome to Skype cofirmation! This month I got three emails from Skype saying my Skype registered email was updated to a hotmail address that is not even close to mine! Another one said I had activated email alerts (I alreday had that), and the final email said my password was changed! I immediatedly tried connecting to them via the unauthorized email change link, answered a dozen questions then wrote out a long detailed account of problems and hit enter. I was immediately returned to the same form, but now blank! No auto confirmation, no email, nothing! THESE CRIMINALS MUST BE PROSECUTED!
21
Sep
Posted by carmela confesor
I have been trying for over an hour to get in contact with the Skype people on a problem I am having with skype and I cannot. I sent an e-mail to the e-mail address you gave and it cam back as no such address. I am about fed up. I cant contact anyone on my skype. its conected to the internet all right my computer is working fine but skype is not working. all I get is my icon with blue coloring turning round and round and saying no connections. Please can you tell me how to get in touch with you this is just terrible service. Carmela Confesor this is no way to run something as important as skype is especially to elderly people who video call there loved ones.
17
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22
Mar
Posted by anonsvp
SKYPE started out with so much potential and quickly deteriorated into a scummy lame and nefarious quagmiric den of scammers. They have siphoned money out of my accounts for years, and their service has deteriorated like their ethics. SKYPE could have been a revolutionary company, but instead it is just another lame organization run by buffoons.
