Skype customer service

Contact information related to Skype customer service, customer support and technical support can be found below. While here, check out the Toolbox on the right side of this page and don't forget to bookmark this listing for Skype with your favorite sites.

Customer Service

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  • Description:
    • Skype currently does not offer live phone support but there are plans to introduce live chat support, gradually in the future.

      The only thing that some users have reported minimal success with is in filing a better business bureau complaint even though Skype is not accredited. More information can be found at the BBB's web site.

User Reviews

Posted by Anonymous

This service has to have the worst customer service I've seen. After going through all the forums that your forced to go through you finally can find a contact for email or live chat. Was on this for 2 hours last night with no resolve. This has been typical for this site.

Posted by Anonymous

I have forgotten my skype name/password. How can I reset it

Posted by zestechno

when call landlines number no automatic disconnected.


Skype has the worst customer service I've ever experienced. You buy credit, don't use a portion of it, then try to refund the amount and they make it impossible to get your money back. It's a money grab scheme. Also, try to disable your auto-recharge feature. You can't.

Posted by Anonymous

My daughter got Skype on her ipod an they took almost 10.00 off my credit card an she can't even use it. All she can do is call an she wanted to do video chat with her friend. I wanna know how to get my money back because it said it was free.

Customer Service Ratings

Based on 472 votes.


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Corporate Office

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Customer Service Scoreboard

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Skype customer service news

TTK-Siberia starts customer support over Skype

TTK-Siberia starts customer support over Skype. Tuesday 7 January 2014 | 16:03 CET | News. Russian regional operator TTK-Siberia has introduced information and technological support for customers over Skype. Information on internet and TV services ...

UAE's Emirates ID Authority offers customer service on Skype

Eida has just launched this new communication channel, which provides round-the-clock customer service, seven days per week with a team of customer service representatives. Any customer can add the Skype user name EmiratesID_skype, and start a ...

Microsoft pushes ahead with Skype-Lync integration

For example, a company whose call center and customer support staffers use Lync could communicate with customers using Skype using video. Meanwhile, Microsoft plans to start beta testing the integration with the Cisco Tandberg telepresence systems ...

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